Adaptivemall.com Customer Reviews
Adaptivemall.com holds a 9.6/10 overall rating and 24 verified post-delivery reviews on Bizrate.
Adaptivemall.com Rating
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 100% | 100% |
 Neutral | 0% | 0% |
 Negative | 0% | 0% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.9 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 79% | 79% |
Neutral | 13% | 17% |
Negative | 8% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
Recent Reviews for Adaptivemall.com
Showing 1 - 50 of 134
Chris
Site Experience FeedbackJul 27, 2026
Could not find chair size instructions.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MiMi
Post-Delivery FeedbackJul 25, 2026
The product I was looking for was available at Adaptive Mall for less. I received the order quickly after I placed my order. I will definitely be ordering from them again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Bunny
Site Experience FeedbackJul 23, 2026
Little difficult to navigate
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Babs mom
Site Experience FeedbackJul 22, 2026
This is a very easy company to order from and always a great variety.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mother Teresa
Site Experience FeedbackJul 22, 2026
Mary was extremely helpful! Thank you for excellent customer service!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Frosty
Site Experience FeedbackJul 22, 2026
I was very happy to find the chair and table on sale. I had initially been looking around at used size 5 sitters, but the few available were usually very far away and at least half the time in rather bad condition. Buying this new means that the person that will be using the chair gets a chair where we know everything will be working. The new chair including free shipping made going for a new one a no-brainer. I'm very thankful that adaptivemall sells this type of equipment for larger special needs folks. It was difficult to check out and enter my payment information. I kept getting a message that said "Please include an address with RegionID." There was not any place to enter a region ID, and the way that is formatted looks like a variable that the website sets in the background. I ended up entering in my address all over and that seems to have fixed the problem.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
To go to
Site Experience FeedbackJul 21, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mrs. Simmons
Site Experience FeedbackJul 9, 2026
user friendly, fair prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
wild west
Site Experience FeedbackJul 2, 2026
Very easy experience Great sale Very excited for product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kiersten B
Site Experience FeedbackJul 1, 2026
Easy to find, pick options and check out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 30, 2026
Very easy to navigate website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
The Bryant's
Site Experience FeedbackJun 27, 2026
Love the free shipping! We also appreciate the coupon we received from visiting the Chicago Ability Expo! Thankful for the amount it took off of the Special Tomato stroller we purchased! We met the founder of Special Tomato's daughter who was so sweet to our boys while we were checking out their booth at the expo! And Butch who helped fit our son Brooks in the stroller to ensure it was a good fit for him! Also Steve helped us and was great!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 25, 2026
We ordered a chair and base for our 18 month old who has a feeding tube.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angie
Site Experience FeedbackJun 23, 2026
I wish the website would auto load the sizing of the chair and its options once it is chosen from the start, the rest would auto fill.
- Overall Rating: 4
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Feliciana Payan
Post-Delivery FeedbackJun 22, 2026
Chair and cushion were really nice and durable and it was easy to put together!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
CP MOM
Site Experience FeedbackJun 11, 2026
The Fastest Checkout process. I've only ordered a Rifton Gait Trainer Before for my daughter. I was so happy to see this avail on Adaptive mall. Our Regional Center Denied it even with a Dr's Recommendation Letter. Unfortunately the price has doubled since that letter. But I'm getting it now and my daughter will have another activity to do.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
What a great experience and such fast fulfillment!
Post-Delivery FeedbackJun 11, 2026
It’s easy enough to fill out the inquiry form and then a physical therapist reaches out to answer your questions and let you know what measurements are needed. When they send back their recommendations, they send a couple of options so you can go with whatever fits your budget. The communication was timely and they’re very courteous and polite. They explain anything you might have confusion on and it’s been a great experience. The best part of this story is that we were talking about how we hoped that the stroller would arrive in time for a specific trip and it was waiting for us in the driveway when we got home that evening!! Such a great surprise.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Enzo
Site Experience FeedbackJun 7, 2026
The site works well and is available for use, quick transitions and convenience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Deej
Site Experience FeedbackJun 3, 2026
Easy checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackMay 26, 2026
Great products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kja
Site Experience FeedbackMay 21, 2026
I had a great and easy experience. Everything was well described and easy to figure out measurements to make sure I ordered the right size.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ordering is a little confusing at first, but check the bottom of the order page for explanations!
Site Experience FeedbackMay 14, 2026
I’ve been on the site a couple times looking at and comparing strollers for my special needs so . Initially the ordering is a little confusing, but scrolling to the bottom of each item is an explanation for what they need for your selections. After discovering this confirmation, the ordering became much easier.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Grateful Grandma
Post-Delivery FeedbackMay 8, 2026
I was excited when the chair arrived. The instructions were easy. I'll have to check on the tray/counter attachment.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Mickeyming
Site Experience FeedbackMay 3, 2026
Website was good, survey is premature, since I've never received product.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Grannyme
Site Experience FeedbackMay 2, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackMay 1, 2026
It was okay
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackApr 30, 2026
Just simple and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackApr 28, 2026
Wish there were a ‘review order’ page before submitting payment.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Meme59
Post-Delivery FeedbackApr 20, 2026
This product was the closest I’ve seen for a soft wipe off seat with a no skid bottom. My grand child does not need to straps, just the boost, so I took them off. I’m happy with it! I just wish I had known you had to spend $100 for free shipping.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 10
Online Shopper
Site Experience FeedbackApr 13, 2026
website was easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Indra’s mom
Post-Delivery FeedbackApr 13, 2026
Hello. I hope you are doing well. My daughter has special needs, and I just wanted to say how grateful I am for your website. You offer everything she needs, and your products are high quality, durable, and truly reliable. I am very happy with your service and often recommend your products to my friends who also have children with special needs. One of my friends even purchased a wheelchair through me, and she is very satisfied. Thank you so much to your entire team. We truly appreciate your work 😊
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Adam
Site Experience FeedbackApr 12, 2026
Straight forward, we knew what we needed and were able to order without any issues.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackApr 12, 2026
Thankful for the order
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 6
Meme
Site Experience FeedbackApr 11, 2026
I did not like that it was not free shipping when I went to check out. It clearly said free shipping under the item and price. At check out it had to be $100 order to be free.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
China
Post-Delivery FeedbackApr 11, 2026
I would highly recommend this product, as the item I ordered met—and even exceeded—my expectations. It is incredibly comfortable, lightweight, and easy to maneuver; what I like most is that it features multiple reclining positions for both the back and feet. My son is 6 years old and has cerebral palsy, and this is the best thing I have found to ensure his comfort. Everyone—both here at home and among his therapists and friends—has loved it. It is perfect.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Sleepyjean531
Site Experience FeedbackApr 9, 2026
It was pretty easy for most part, headrest was not an option on the accessories.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
Karla
Site Experience FeedbackApr 4, 2026
The app helped me buy the stuff for special kids that need more help.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Hanna
Site Experience FeedbackApr 3, 2026
I purchased from this site in 2022. I was able to get something I truly loved. The buying process was smooth, and there were no issues or difficulties at all.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackApr 2, 2026
Good and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
China
Site Experience FeedbackMar 31, 2026
All is good and perfect. I like all
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackMar 31, 2026
‘ Special Price’ alert on web page was misleading. Added details on ordering led to confusion. Had to call twice to get specifics to pull up accessories for seat. Thankfully your customer service helped thru the order, but I was close to saying forget it.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
lilly
Site Experience FeedbackMar 30, 2026
i found this website years ago to purchase a an adaptive chair for grandchild with special needs, weve been very happy with chair and ive had to reorder straps several times due to missing/soiled. ones. ill be ordering a larger chair soon as she is outgrowing present one. always give this website when people admire the chair we have
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackMar 29, 2026
It was difficult to find some of the pieces and the prices changed.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
Kate
Post-Delivery FeedbackMar 28, 2026
The only problem we had was getting absolutely no shipping information and that isn’t really that bad. I kept checking my email daily until one day it just showed up at our door. Other than that everything was perfect. One more thing… The instructions could be a little clearer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackMar 25, 2026
Thankful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rondo
Site Experience FeedbackMar 10, 2026
Easy to navigate
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackMar 6, 2026
Didn't see when the item will arrive and wasn't able to change the shipping address.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Great products!
Site Experience FeedbackMar 5, 2026
Great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Timsley
Site Experience FeedbackMar 4, 2026
The ordering process was fast and easy.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackMar 4, 2026
Muy rápido y seguro, esta es mi segunda compra
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10