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Adaptivemall.com Reviews - 348 Reviews - 9.0/10

Jan 9, 2025
Adaptivemall.com offers the best selection of adaptive equipment for children with special needs. Their products ranges from special needs strollers to special needs car seats to adaptive toys for children's special needs therapy. The primary goal of adaptivemall.com is to empower customers with resources that allow them and their child's primary caregivers to make the best decisions to meet the child's unique needs.

Adaptivemall.com Rating

Rating
Overall Satisfaction9.0 /10
Would Shop Here Again9.1 /10
Likelihood to Recommend9.2 /10
Product Selection9.4 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.1 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.0out of 10


Would Shop Here Again:

 

9.1out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

82%80%

Neutral

15%17%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.6 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

1.0 out of 10

Recent Reviews for Adaptivemall.com

Showing 1 - 20 of 348

Online Shopper

Site Experience Feedback

Jan 05, 2025

I had trouble with seating

Missy

Post-Delivery Feedback

Jan 04, 2025

This is the second chair we've purchased through Adaptive Mall. Our granddaughter outgrew the first one. I ordered from Adaptive Mall the second time, because of the quality, price and ease of ordering.

JB

Site Experience Feedback

Jan 03, 2025

Easy to find what we were looking for.

Stephanie

Post-Delivery Feedback

Dec 31, 2024

I ordered an adaptive stroller/push chair for my granddaughter. Stroller is perfect for her at this stage. Very easy ordering and fast delivery. I will definitely order from them again when time comes that we need additional items.

Jess

Site Experience Feedback

Dec 28, 2024

This is the 3rd time using adaptive mall. Overall, my experience has been great. There was an issue with a wheel on a Rifton Bike, it was rec'd damaged. They quickly remedied the situation.

Cooper

Site Experience Feedback

Dec 28, 2024

Good

Good stroller; could use improvement

Post-Delivery Feedback

Dec 27, 2024

The stroller arrived very quickly, which was super helpful since my son had outgrown his old stroller and we were hoping for it by Christmas. However, we never received a notice that the product had shipped so we never had tracking info. That turned out to be fine since it came so quick and, luckily, arrived right before we left for holiday travels, but it was a bit of a bummer to not know when it would come. It seems wonderful so far! It's definitely sturdy and well made. The canopy is basically a waste as it doesn't cover enough and when the seat is upright it is right in his face. The back tires could stand to be a bit larger, too. But, it should work for our purposes- wooded walking trails. I do wonder how long it will work size-wise. Based on measurements, my son should have had PLENTY of room to grow, but when we sat him in it he looked like he was at the higher end of the size already. And he's small (an 8yr old who is the size of a 5yr old). So, we will see. Overall, we're happy with the purchase and the price. We're excited to have him continue to be able to join us on our hikes.

Juan Mercado

Site Experience Feedback

Dec 27, 2024

For our special needs son we find very detailed info and specific products on the website. It's easy to navigate and normally we find what we need when it's not provided by insurance directly.

bluethunder

Site Experience Feedback

Dec 26, 2024

all good

Erica

Site Experience Feedback

Dec 15, 2024

$283.00 for a stroller storage basket is OUTRAGEOUS! The stroller my son just outgrew, Firefly WEGo, is less than $800 and has a Stroller, basket, mosquito net, cup holder, foot muff, rain cover. I'm so disappointed at the price point of this basket, but what other choice do I have?

USA

Site Experience Feedback

Dec 15, 2024

Website seems to have an older set up. Would recommend changing the design of it. I had to very with other websites that this was a reliable website.

Ary

Site Experience Feedback

Dec 15, 2024

We love the equipment we receive. It’s extremely beneficial for my daughter

sosky

Site Experience Feedback

Dec 14, 2024

fue bueno comprar en linea, espero que también sea buena la atención. en dado caso de llamar para alguna pregunta sobre el producto o algún ajuste

Mommabear

Site Experience Feedback

Dec 14, 2024

Grandma

Michelle

Site Experience Feedback

Dec 13, 2024

Very easy to purchase and fast shipping

Sophia

Site Experience Feedback

Dec 13, 2024

It was good, it would be nice to see an overview of all information because placing the prder

Bo

Site Experience Feedback

Dec 12, 2024

Quick & straightforward

James

Site Experience Feedback

Dec 09, 2024

Website easy to navigate and use compared to others.

Online Shopper

Site Experience Feedback

Dec 08, 2024

I always enjoy shopping for equipment from Adaptive Mall. Every time I need assistance and have questions, the representatives on the phone always help me to make the most informed decisions about what to order. Today Inam purchasing the same product we have purchased in the past because he outgrew the previous and we were very satisfied with the previous piece of equipment, which was also a Christmas gift. We always receive equipment in a timely manner so we feel confident to order from Adaptive Mall for Christmas.

B’sMama629

Site Experience Feedback

Dec 07, 2024

It was very easy to navigate and the description was great .