1st in Coffee Customer Reviews
1st in Coffee holds a 9.7/10 overall rating and 215 verified post-delivery reviews on Bizrate.
1st in Coffee Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2023 Winner Circle of Excellence
4 years
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Learn more about reviewsOverall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 94% | 93% |
 Neutral | 4% | 5% |
 Negative | 3% | 2% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.9 out of 10
Returns Process
Satisfaction with the returns process
10 out of 10
Overall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 87% | 87% |
Neutral | 11% | 12% |
Negative | 1% | 1% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
Recent Reviews for 1st in Coffee
Showing 1 - 50 of 660
Jim
Site Experience FeedbackSep 1, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SCP
Post-Delivery FeedbackAug 31, 2026
Coffee did not smell oe taste q uite as fresh as my previous privider. Still good though.
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
- On Time Delivery: 8
- Customer Support: 10
Pedro
Post-Delivery FeedbackAug 31, 2026
Bought the Gelato ice cream maker. Just got it on Friday and have not used it yet. I will let you know after the first use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Michael Wayne
Post-Delivery FeedbackAug 31, 2026
You were recommended by a friend and we are still friends! Seriously, everything has been as expected and we are loving the coffee!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: N/A
Ronnie
Post-Delivery FeedbackAug 30, 2026
Everything was excellent. Highly recommend this retailer
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
JP
Site Experience FeedbackAug 30, 2026
Always pleased to w/1st Service in more than 7 years
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Laurel
Post-Delivery FeedbackAug 30, 2026
1st in Coffee is a customer focused company. When contacting the company, you speak to real people who are knowledgeable and willing to help with any and all questions. Happy to provide the highest recommendation!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
PositBGH
Site Experience FeedbackAug 29, 2026
Everything was easy - thank you!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Baoli
Site Experience FeedbackAug 28, 2026
Overall, it's great.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Blknoiz07
Site Experience FeedbackAug 28, 2026
Good stuff
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
SB
Site Experience FeedbackAug 28, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
WILBID79
Site Experience FeedbackAug 27, 2026
Don't change anything on your website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Missy
Site Experience FeedbackAug 27, 2026
This is my first purchase but my husband has ordered several machines and supplies from here. We are remodeling a house and I wanted to surprise him with this.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mmmmgood!
Post-Delivery FeedbackAug 27, 2026
Everything was as advertised; very efficient.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: 10
tom
Post-Delivery FeedbackAug 26, 2026
Not all products ordered were received. This year I've purchased a Z10, J8, J9 and E8or9 (Not sure of number about 20 years ago. Still waiting for other ordered items, one order over a month, the more than a week.
- Overall Rating: 4
- Would Shop Here Again: 4
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: N/A
IcecreamLover365
Post-Delivery FeedbackAug 26, 2026
Amazing products and Customer Care!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Missy
Post-Delivery FeedbackAug 26, 2026
We have experienced only good things from 1st in Coffee, we actually received our Lello Pola Ice Cream maker earlier than predicted. Love it and you guys are Amazing!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
NA
Site Experience FeedbackAug 26, 2026
NA
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Maddalen
Post-Delivery FeedbackAug 25, 2026
I was amazed that you had the Bodum replacement carafe for such a good price. Amazon has it for more than 2x the amount, and I would have had to backorder it. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Dave
Site Experience FeedbackAug 25, 2026
Great price and service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nate
Post-Delivery FeedbackAug 25, 2026
Great products and smooth transaction. A+++
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 24, 2026
Easy ordering and quick shipping. Highly satisfied with 1st in Coffee!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackAug 24, 2026
Had item in stock that we've purchased before and was ready to purchase right away knowing it's a good machine.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 24, 2026
Coffee is a gift
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Makelus
Post-Delivery FeedbackAug 23, 2026
Ordered the supplies I needed and was granted free shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Sir Michael
Site Experience FeedbackAug 22, 2026
Ease of use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Roplinger
Post-Delivery FeedbackAug 22, 2026
Easy transaction, quick delivery and quality product! I'll be back.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Sonia
Site Experience FeedbackAug 21, 2026
Excited to try best coffee ever… and already own Borum metal french press. You guys had the 10 Cup!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 21, 2026
easy & efficient
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Post-Delivery FeedbackAug 21, 2026
I bought jura e6 refurbished. Everything works well but the machine isn't sensing the water filter. Keep saying change filter when I put a new filter in. It's probably why it was sent back and refurbished.
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Flo
Site Experience FeedbackAug 20, 2026
Great. Hope item is shipped upright and undamaged. Amazon has it with better service options, but I prefer first in Coffee.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Bish
Site Experience FeedbackAug 20, 2026
Fairly easy
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Kepa
Site Experience FeedbackAug 19, 2026
talked to the owner or boss he answered all my questions and after the conversation i place the order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MrManny
Post-Delivery FeedbackAug 18, 2026
Purchased coffee machine online without any input from company ,should of reached out to them for some info.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 1
Tony
Site Experience FeedbackAug 18, 2026
Good smooth process to check out
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Post-Delivery FeedbackAug 16, 2026
What I ordered was delivered on time and in perfect condition
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Love my Coffee
Site Experience FeedbackAug 15, 2026
Web site was easy to find and use. Found model number on bottom of machine and was able to order the correct part. Placing the order was simple.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 15, 2026
Good product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rick
Site Experience FeedbackAug 15, 2026
The website was easy to use. Checkout was seamless
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Luda
Site Experience FeedbackAug 14, 2026
It was easy and convenient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
great product and site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
UtahCoffeeBuyer
Site Experience FeedbackAug 13, 2026
Easy to navigate and find good deals with refurbished products. I liked being able to add different beans as well and the free peru beans were a great addition.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mark M.
Site Experience FeedbackAug 12, 2026
The website is easy to navigate. I had a couple of quick questions so I called and got an almost immediate response.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jasonmc
Site Experience FeedbackAug 11, 2026
Haven’t received machine yet but online experience was easy.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Sophia
Site Experience FeedbackAug 11, 2026
They had the grinder i wanted in stock!
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 11, 2026
This website was very easy to create an account, search for desired item and price was the lowest for this item on internet search sites.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BB
Site Experience FeedbackAug 10, 2026
Great site!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jo
Post-Delivery FeedbackAug 10, 2026
good experience. love the coffee maker. waiting to hear back from support team re; warranty purchased
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Matt A
Site Experience FeedbackAug 8, 2026
Was normal
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Maddalen
Site Experience FeedbackAug 7, 2026
This seems to be the only place I can get 4 cup glass replacement carafes with spout (17 oz) for my Bodum French press. Great price, so I ordered 2 - you never know when it will chip or fracture, and I prefer glass.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7