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Scuba.com Reviews - 1,357 Review - 9.2/10

Nov 25, 2024
Scuba.com is proud to be known as one of the world's leading suppliers of all brand-name scuba dive and snorkel gear at low discount prices.
Circle of Excellence - Scuba.com

2021
Winner

Circle of
Excellence

10 years

Scuba.com Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.5 /10
Product Selection9.2 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%85%

Neutral

11%11%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.0 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.1 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

7.9 out of 10

Recent Reviews for Scuba.com

Showing 41 - 60 of 1,357

David H.

Site Experience Feedback

Nov 16, 2024

Scuba.com is a fantastic, one-stop shopping site for the best scuba brands.

Wojo

Site Experience Feedback

Nov 16, 2024

No complaints whatsoever.

Gordo

Site Experience Feedback

Nov 16, 2024

Email link for the product I was interested in brought me directly to the appropriate website page. All parts of the web page functioned well and the Apple Pay option was very convenient.

Cowboy

Site Experience Feedback

Nov 16, 2024

easy transaction

Online Shopper

Site Experience Feedback

Nov 15, 2024

Good

Z.N.S

Site Experience Feedback

Nov 15, 2024

I am very happy with the results and all the info was very informative I didn't have any trouble with the site.

Joe

Post-Delivery Feedback

Nov 15, 2024

Everything was fine. I ordered the wrong size and returned. waiting on the replacement

Whiz

Site Experience Feedback

Nov 14, 2024

Attempted to use military discount program but missed out on the code sent to me

Ashliz

Site Experience Feedback

Nov 13, 2024

It was quick and easy and to the point. I liked the easy browse.

Durham Dan

Site Experience Feedback

Nov 13, 2024

Easy to navigate

Dave

Site Experience Feedback

Nov 13, 2024

Great prices!

angus

Site Experience Feedback

Nov 12, 2024

Easy, efficient, fast. I have used Leisure Pro many times. Today I learned that it is now Scuba.com. I will continue to use and to recommend Scuba.com.

hertz

Site Experience Feedback

Nov 11, 2024

Everything for any diver.

LoneWolf

Site Experience Feedback

Nov 11, 2024

Great as usual

Ed

Site Experience Feedback

Nov 11, 2024

Very good

TogFather

Site Experience Feedback

Nov 11, 2024

I had a great time on the website, deals were awesome and selection was killer. I'll definitely be back.

Stef

Site Experience Feedback

Nov 07, 2024

super easy website and ordering process is top notch.


Post-Delivery Feedback

Nov 11, 2024

easy experience and fast delivery

Hydro

Site Experience Feedback

Nov 04, 2024

Easy to use.


Post-Delivery Feedback

Nov 11, 2024

I should have contacted customer service about mask sizing. It was too narrow. As for the remaining item, I’ve not looked at them or they’re on back order.

Loves 2 dive

Site Experience Feedback

Nov 10, 2024

Great prices overall. Hopefully the estimate delivery is accurate and if so it’s super fast

Online Shopper

Site Experience Feedback

Nov 10, 2024

Great website. It’s easy to use. Devin and Charlie have great customer service