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Scuba.com Reviews - 1,357 Review - 9.2/10

Nov 25, 2024
Scuba.com is proud to be known as one of the world's leading suppliers of all brand-name scuba dive and snorkel gear at low discount prices.
Circle of Excellence - Scuba.com

2021
Winner

Circle of
Excellence

10 years

Scuba.com Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.5 /10
Product Selection9.2 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%85%

Neutral

11%11%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.0 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.1 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

7.9 out of 10

Recent Reviews for Scuba.com

Showing 21 - 40 of 1,357

Online Shopper

Site Experience Feedback

Nov 22, 2024

I bought a SOLA light for a good price but the YS mount is on backorder. I just hope I can use the light before my next dive trip in February.

TSP

Post-Delivery Feedback

Nov 21, 2024

Good product. Easy website to use. Item shipping took 9 or 10 days to go 700 miles.

Doug Scubadotcom

Site Experience Feedback

Nov 21, 2024

good experience will probably shop here again

Wired

Site Experience Feedback

Nov 21, 2024

Good selection of products

Rachael

Post-Delivery Feedback

Nov 21, 2024

I have purchased from scuba.com several times in the past, and I always find it easy to search or browse through products and find what I’m looking for. I like reading reviews from other customers to help me decide on what products would meet my needs bet. The website is easy to use and navigate. Checkout is simple and straight forward. Shipping times are quick! This time I ordered new booties and they arrived as described, and fit perfectly so I don’t need to exchange them. I’m a scuba addict, so I’ll be back for more “stuff” eventually!

scubadad

Site Experience Feedback

Nov 11, 2024

Once I figured out what I needed was named, it was simple.

Online Shopper

Site Experience Feedback

Nov 06, 2024

applied for veterans discount but it did not show up on final order for payment

NHK

Site Experience Feedback

Nov 11, 2024

it was fine - nothing especially good or bad

Scuba 509

Site Experience Feedback

Nov 20, 2024

It was good. Would like more info on products.

Beaux

Post-Delivery Feedback

Nov 20, 2024

The snorkel was covered in a sticky grime that made it appear as if it were stored openly on some back shelf in an open warehouse for a long time. I had to wash it and still it took time to get the grime off the snorkel.

Richie

Site Experience Feedback

Nov 20, 2024

Military Discount is somewhat low.

Sunshine

Site Experience Feedback

Nov 19, 2024

Good

Online Shopper

Site Experience Feedback

Nov 19, 2024

Easy to use website and great prices on products

mj1187

Site Experience Feedback

Nov 19, 2024

I've been shopping with you guys since 2013. I have never had a problem.

Drew

Site Experience Feedback

Nov 19, 2024

Easy to find what I needed. Clear options. Fair price.

joe

Site Experience Feedback

Nov 06, 2024

overall good only prob was out of date credit card


Post-Delivery Feedback

Nov 19, 2024

i will see what the quality is as i continue to use it

Ray

Site Experience Feedback

Nov 17, 2024

Good

Online Shopper

Site Experience Feedback

Nov 06, 2024

couldn't use my military discount -- very difficult, used the code provided and it had expired after 30 minutes, not allowing me the 6% off. Feeling a little cheated since I need these regulators quickly.

DVNDEB

Site Experience Feedback

Nov 17, 2024

Website easy to navigate and understand. Had product I was looking for at good price. Offered shipping that worked for me.

Cora

Site Experience Feedback

Nov 17, 2024

Scuba had the brand Hendersons which is superior to a lot of other women’s wetsuit options and the most comfortable. Not a ton elsewhere. Purple accents was only bright color but not overly dramatic color choice.