Scuba.com Reviews - 1,357 Review - 9.2/10
2021
Winner
Circle of
Excellence
10 years
Scuba.com Rating
Overall Satisfaction | 9.2 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.2out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 84% | 85% |
Neutral | 11% | 11% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.0 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7.9 out of 10
Recent Reviews for Scuba.com
Showing 21 - 40 of 1,357
Online Shopper
Site Experience Feedback
Nov 22, 2024
I bought a SOLA light for a good price but the YS mount is on backorder. I just hope I can use the light before my next dive trip in February.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TSP
Post-Delivery Feedback
Nov 21, 2024
Good product. Easy website to use. Item shipping took 9 or 10 days to go 700 miles.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
- Full ratings for this review »
Doug Scubadotcom
Site Experience Feedback
Nov 21, 2024
good experience will probably shop here again
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
- Full ratings for this review »
Wired
Site Experience Feedback
Nov 21, 2024
Good selection of products
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Rachael
Post-Delivery Feedback
Nov 21, 2024
I have purchased from scuba.com several times in the past, and I always find it easy to search or browse through products and find what I’m looking for. I like reading reviews from other customers to help me decide on what products would meet my needs bet. The website is easy to use and navigate. Checkout is simple and straight forward. Shipping times are quick! This time I ordered new booties and they arrived as described, and fit perfectly so I don’t need to exchange them. I’m a scuba addict, so I’ll be back for more “stuff” eventually!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
scubadad
Site Experience Feedback
Nov 11, 2024
Once I figured out what I needed was named, it was simple.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 06, 2024
applied for veterans discount but it did not show up on final order for payment
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
NHK
Site Experience Feedback
Nov 11, 2024
it was fine - nothing especially good or bad
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
- Full ratings for this review »
Scuba 509
Site Experience Feedback
Nov 20, 2024
It was good. Would like more info on products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Beaux
Post-Delivery Feedback
Nov 20, 2024
The snorkel was covered in a sticky grime that made it appear as if it were stored openly on some back shelf in an open warehouse for a long time. I had to wash it and still it took time to get the grime off the snorkel.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Richie
Site Experience Feedback
Nov 20, 2024
Military Discount is somewhat low.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Sunshine
Site Experience Feedback
Nov 19, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 19, 2024
Easy to use website and great prices on products
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
mj1187
Site Experience Feedback
Nov 19, 2024
I've been shopping with you guys since 2013. I have never had a problem.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Drew
Site Experience Feedback
Nov 19, 2024
Easy to find what I needed. Clear options. Fair price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
joe
Site Experience Feedback
Nov 06, 2024
overall good only prob was out of date credit card
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
joe
Post-Delivery Feedback
Nov 19, 2024
i will see what the quality is as i continue to use it
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
Ray
Site Experience Feedback
Nov 17, 2024
Good
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 06, 2024
couldn't use my military discount -- very difficult, used the code provided and it had expired after 30 minutes, not allowing me the 6% off. Feeling a little cheated since I need these regulators quickly.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- Full ratings for this review »
DVNDEB
Site Experience Feedback
Nov 17, 2024
Website easy to navigate and understand. Had product I was looking for at good price. Offered shipping that worked for me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cora
Site Experience Feedback
Nov 17, 2024
Scuba had the brand Hendersons which is superior to a lot of other women’s wetsuit options and the most comfortable. Not a ton elsewhere. Purple accents was only bright color but not overly dramatic color choice.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »