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Scuba.com Reviews - 1,357 Review - 9.2/10

Nov 25, 2024
Scuba.com is proud to be known as one of the world's leading suppliers of all brand-name scuba dive and snorkel gear at low discount prices.
Circle of Excellence - Scuba.com

2021
Winner

Circle of
Excellence

10 years

Scuba.com Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.5 /10
Product Selection9.2 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%85%

Neutral

11%11%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.0 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.1 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

7.9 out of 10

Recent Reviews for Scuba.com

Showing 1 - 20 of 1,357

CJB

Site Experience Feedback

Nov 24, 2024

Simple and basic website

Diver00

Site Experience Feedback

Nov 24, 2024

Good experience overall bought 2 dive lights on sale

Sly

Site Experience Feedback

Nov 24, 2024

Nothing really, I like Scuba.com better even than amazon... I think it's the authority behind the site but overall yes, I like shopping here

Online Shopper

Site Experience Feedback

Nov 24, 2024

good

Chris P

Site Experience Feedback

Nov 24, 2024

Excellent service!

Scottie

Site Experience Feedback

Nov 24, 2024

Nice selection of socks, easy to fine and order!

Mugzzzee

Site Experience Feedback

Nov 24, 2024

The website is easy to navigate. The selection is awesome. No negatives.

Scottsman

Site Experience Feedback

Nov 07, 2024

Did general google search and saw add for what I was looking for (familiar brand) at a very reasonable price. Overall site experience was great.


Post-Delivery Feedback

Nov 24, 2024

The product description, via Amazon, was a bit deceptive. I thought I was ordering 1ml neoprene wet suit, but it was a dive skin and not neoprene.

Mike

Site Experience Feedback

Nov 23, 2024

This was very easy. I googled the item I needed and scuba.com had the best price in googles shopping section. I clicked on the google image and it took me to scuba.com. I’d already had a user id from past purchases. Signed on and checked out.

Larry

Site Experience Feedback

Nov 23, 2024

Great value for the product purchased and even better with the Military Discount being applied!

Jace

Site Experience Feedback

Nov 23, 2024

Best prices I have ever seen.

Ers

Site Experience Feedback

Nov 23, 2024

First time buyer. Very happy with the experience. Was using an other scuba online store but probably will be using this one from here on.

Ani

Site Experience Feedback

Nov 23, 2024

I would have liked to see more reviews and the reviews highlighted a bit more. I base my purchases on that and I had to check other sites to see the reviews for this purchase.

rene

Site Experience Feedback

Nov 23, 2024

all good --looking forward to doing more biz

MelissaH

Site Experience Feedback

Nov 23, 2024

Great! Easy to do

Feinlein

Site Experience Feedback

Nov 23, 2024

Great simple experience and informative

Zeroboldsnake

Site Experience Feedback

Nov 22, 2024

There was no dimension detail list on the TUSA gear bag for the three sizes

Katja

Site Experience Feedback

Nov 22, 2024

Easy checkout, good value for money, nice discounts

Online Shopper

Site Experience Feedback

Nov 22, 2024

Please make it easier for tax exempt organizations to checkout without having to call and jump hoops!

Online Shopper

Post-Delivery Feedback

Nov 22, 2024

first time buying an Akona wetsuit, was very pleased with the fit and quality