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dog.com Reviews - 64 Reviews - /10

Dog.com is your online destination for everything dog, from your favorite dog products to their online dog forum.
Circle of Excellence - dog.com

2016
Winner

Circle of
Excellence

1 years

dog.com Rating

Rating
Overall SatisfactionNot yet rated
Would Shop Here AgainNot yet rated
Likelihood to RecommendNot yet rated
Product SelectionNot yet rated
Ease of FindingNot yet rated
Checkout SatisfactionNot yet rated
Product Met ExpectationsNot yet rated
On-Time DeliveryNot yet rated
Satisfaction with Customer SupportNot yet rated
Overall Satisfaction:
 

Unavailable


Would Shop Here Again:

 

Unavailable


Likelihood To Recommend:

 

Unavailable


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

Not yet rated

Design of Site

Satisfaction with the look and design of the site

Not yet rated

Satisfaction With Checkout

Satisfaction with the checkout process

Not yet rated

Product Selection

Satisfaction with the breadth of products available on the site

Not yet rated

Clarity of Product Information

How clear and understandable was the product information

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Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

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Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

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Shipping Charges

Satisfaction with shipping charges

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Variety of Shipping Options

Desired shipping options were available

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On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

Not yet rated

Order Tracking

Satisfaction with the ability to track the order

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Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

Not yet rated

Customer Support

Satisfaction with assisted or self-service help

Not yet rated

Product Availability

How easily were you able to find the product you were looking for

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Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for dog.com

Showing 41 - 60 of 64

A

Site Experience Feedback

Mar 07, 2024

N/A

Dogowner

Site Experience Feedback

Mar 06, 2024

First tried to place order through mobile browser but submit button was covered by a floating security icon. Annoying!

Darv

Site Experience Feedback

Mar 04, 2024

Very professional.

Gianaaa

Site Experience Feedback

Mar 02, 2024

Very good!

bludogs

Post-Delivery Feedback

Feb 26, 2024

I ordered collars in dec of 23 they have still not arrived. I reordered the collars and some other doggie things the first of Feb and they also have not shipped as of today. I have given several email messages as to what is going on, why are my orders not being shipped, but no answers they just refer me to my order status. And that says they're on hold. I ask why, no reply. THere is NO phone number so i can talk with a human, it is very discouraging. I guess i am done doing business with dog.com

Woodrow’s mom

Site Experience Feedback

Feb 17, 2024

Excellent

Online Shopper

Site Experience Feedback

Feb 16, 2024

I was expecting to receive a 25 percent discount on my order but did not receive it. I could find no explicit details regarding the discount. It was only AFTER I purchased was there information about the discount. Not very happy about that as it was one of the factors for me choosing to purchase from Dog.com.

Kristin

Site Experience Feedback

Jan 24, 2024

It was great

MK

Site Experience Feedback

Jan 08, 2024

I wasn’t happy that it wasn’t obvious there was a weight charge on the buckets I purchased.

Hud

Site Experience Feedback

Dec 31, 2023

Having very slow internet right now but everything seems good 👍🏻

Kitten

Site Experience Feedback

Dec 30, 2023

It was a good experience

JP Beaumont

Site Experience Feedback

Dec 27, 2023

Recommended by breeder for new puppy. Very easy to order

Lucy

Site Experience Feedback

Dec 13, 2023

It was easy and a lot to chose from


Post-Delivery Feedback

Dec 26, 2023

The dog fence is to large. I’d like to return it. The box is intact I never opened it. No one has contacted me yet

Danillo

Site Experience Feedback

Dec 19, 2023

Excelent

Erin

Site Experience Feedback

Dec 17, 2023

Good experience

Dissapointed

Site Experience Feedback

Dec 17, 2023

you have been out of my autoship order for months. i increased the size of the product (large bones instead of medium) when I last I ordered. now you have no sizes and the alternatives are "not eligible for discount" VERY UNHAPPY

DT

Site Experience Feedback

Dec 11, 2023

Always a pleasure

Mich

Post-Delivery Feedback

Dec 10, 2023

Special delivery refrigerated product received still cold, very pleased.

Cloves

Site Experience Feedback

Dec 09, 2023

Overall pretty good - I like the understanding of what was in-stock versus oversold. It seems like the menu options may not pull all available products on the website in that category.

DD

Site Experience Feedback

Nov 25, 2023

Nice website, easy to use.


Post-Delivery Feedback

Dec 05, 2023

Ice Melt for animals very good for dogs paws and Ice melt very fast.