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dog.com Reviews - 65 Reviews - /10

Dog.com is your online destination for everything dog, from your favorite dog products to their online dog forum.
Circle of Excellence - dog.com

2016
Winner

Circle of
Excellence

1 years

dog.com Rating

Rating
Overall SatisfactionNot yet rated
Would Shop Here AgainNot yet rated
Likelihood to RecommendNot yet rated
Product SelectionNot yet rated
Ease of FindingNot yet rated
Checkout SatisfactionNot yet rated
Product Met ExpectationsNot yet rated
On-Time DeliveryNot yet rated
Satisfaction with Customer SupportNot yet rated
Overall Satisfaction:
 

Unavailable


Would Shop Here Again:

 

Unavailable


Likelihood To Recommend:

 

Unavailable


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

Not yet rated

Design of Site

Satisfaction with the look and design of the site

Not yet rated

Satisfaction With Checkout

Satisfaction with the checkout process

Not yet rated

Product Selection

Satisfaction with the breadth of products available on the site

Not yet rated

Clarity of Product Information

How clear and understandable was the product information

Not yet rated

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

Not yet rated

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

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Shipping Charges

Satisfaction with shipping charges

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Variety of Shipping Options

Desired shipping options were available

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On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

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Order Tracking

Satisfaction with the ability to track the order

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Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

Not yet rated

Customer Support

Satisfaction with assisted or self-service help

Not yet rated

Product Availability

How easily were you able to find the product you were looking for

Not yet rated

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for dog.com

Showing 1 - 20 of 65

Excellent website

Site Experience Feedback

Oct 05, 2024

Excellent

Online Shopper

Site Experience Feedback

Sep 25, 2024

Keep up the great work

DiamondDiva

Site Experience Feedback

Sep 19, 2024

Site is easy to navigate and purchase on. I also contacted customer service with questions on what I ordered. They were extremely responsive which is why I purchased from Dog.com. The item was also on sale.

frustrated

Site Experience Feedback

Sep 16, 2024

Things are low or out of stock too often. I run a training business and give out supplies to my students.

Shan W

Site Experience Feedback

Aug 03, 2024

easy to order online

Charlie Lucy

Site Experience Feedback

Aug 06, 2024

Website is easy to maneuver , first time order, really cannot give opinion on products till I receive them

collar chick

Site Experience Feedback

Aug 13, 2024

quick in and out orders.

Lesa

Site Experience Feedback

Aug 07, 2024

I had trouble with your website from this morning. I kept checking it all day, finally it was fixed! Because I always get a quality product from you!

CJG

Site Experience Feedback

Aug 03, 2024

Great site I've been a customer for a few years and I love dog.com

Ana

Site Experience Feedback

Aug 02, 2024

Good

Online Shopper

Site Experience Feedback

Jul 26, 2024

I found using the web site ordering and checking out were very slow.

Luc

Site Experience Feedback

Jul 22, 2024

Nice website design

Online Shopper

Site Experience Feedback

Jul 17, 2024

Have had hassle with getting OK from vet clinic.

Dave

Site Experience Feedback

Jul 16, 2024

Easy to navigate

Online Shopper

Site Experience Feedback

Jun 21, 2024

Good

Online Shopper

Site Experience Feedback

Jun 20, 2024

The items I purchased were recommended by my groomer. I have a very matted collie.

Nhart

Site Experience Feedback

Jun 19, 2024

We will see. I haven’t received what I ordered yet

Jillie

Site Experience Feedback

Jun 15, 2024

Good price and easy check-out. 👍

Online Shopper

Site Experience Feedback

Jun 11, 2024

Good

Online Shopper

Site Experience Feedback

Jun 09, 2024

My original order was going to be for more than $99 because I saw note that I would get shipping for $3.99, however the shipping cost that appeared was $5.99. I asked question in Live Chat and my Live Chat kept getting closed by "Joe". I reduced my order to around $80 and the shipping cost was the same $5.99.