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Audio Advisor Inc. Reviews - 1,347 Review - 9.6/10

Nov 22, 2024
Audio Advisor sells a range of top-quality, name-brand high-end audio components, accessories, audio-visual furniture and related books.
Circle of Excellence - Audio Advisor Inc.

2022
Winner

Circle of
Excellence

6 years

Audio Advisor Inc. Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.6 /10
Product Selection9.2 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.5 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

88%89%

Neutral

9%8%

Negative

2%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.0 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

9.3 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Audio Advisor Inc.

Showing 21 - 40 of 1,347

James

Site Experience Feedback

Nov 16, 2024

They had what I was looking for. Quality and price were both good

Online Shopper

Post-Delivery Feedback

Nov 15, 2024

The Pangea 5-shelf audio equipment racks (2) arrived on time and were very well packed. Assembly was easy. My only criticism is that the "wood tone" veneer is very thin, (almost like paper) and is very easily damaged.

plank

Site Experience Feedback

Nov 15, 2024

bought something. got offered a chance for a gift certificate. answered questions.

Waltlove

Site Experience Feedback

Nov 15, 2024

Great I have bought from you over the years, I still get your catalogs.

hanksan

Site Experience Feedback

Nov 15, 2024

This site is highly regarded in the DIY speaker builder community along with the audio recording industry. I wanted an alternative to Amazon and found on in AA.

PGH Audio

Site Experience Feedback

Nov 15, 2024

Very easy to use

Online Shopper

Post-Delivery Feedback

Nov 15, 2024

Every thing as described

Wayne

Site Experience Feedback

Nov 02, 2024

Wayne


Post-Delivery Feedback

Nov 15, 2024

I found the stylus for my turntable on your website. I ordered it and it showed up on time. I installed it and everything was fantastic.

Belmont-Bum

Site Experience Feedback

Nov 14, 2024

Well done and very logical.

Tony K.

Site Experience Feedback

Nov 14, 2024

A friend in Los Angeles recommended your site. Seems easy enough. One thing though: the record doctor has a higher price for open box than it does for new. Have you noticed that? New is $219, and open box is $259.

Chuck

Site Experience Feedback

Nov 14, 2024

Experience great, long time AA customer.

Hattori

Site Experience Feedback

Nov 04, 2024

Audio Advisor has been my trusted point of contact with great customer service and an easy website to navigate.


Post-Delivery Feedback

Nov 14, 2024

Quick shipping, great value within the Pangea cable lineup which is well priced within the segment.

Audio Enthusiast 770

Site Experience Feedback

Oct 28, 2024

This was the only online store that had this product short of going back to manufacturer. Experience was good so we will use them in the future.


Post-Delivery Feedback

Nov 14, 2024

They were the only online retailer to have the shelf kit for my cabinet. Product arrived on time.

Online Shopper

Site Experience Feedback

Nov 13, 2024

Always smooth with AA. Outstanding customer service and professionalism

Dylanfan

Site Experience Feedback

Oct 31, 2024

Easy to use.


Post-Delivery Feedback

Nov 13, 2024

Ordered 2 subwoofer cables but only 1 shipped. The second one came a week later. No big deal but I would have ordered a different length if I knew beforehand you only had 1.

Mazy

Post-Delivery Feedback

Nov 13, 2024

There was a need for verification as it was my first time shopping which made it a bit inconvenient. I also saw double charge on one of my credit cards. Otherwise the purchase and site was ok and the product was shipped as promised.

Online Shopper

Site Experience Feedback

Nov 12, 2024

Took 4 calls over 45 minutes to get someone on the phone. Wasn't too happy about that.

Auntie Chelle

Site Experience Feedback

Nov 12, 2024

The first order the order was on backorder, just now ordering a year later. The process to order was fairly easy.

Rob

Site Experience Feedback

Oct 26, 2024

Caleb was fantastic.


Post-Delivery Feedback

Nov 12, 2024

Audio Advisor had all of the items I was looking for. The customer support was fantastic and the entire process was a breeze.

Rudy

Post-Delivery Feedback

Nov 11, 2024

Brian provided invaluable assistance to me with this transaction.