zZounds Customer Reviews
zZounds holds a 9.6/10 overall rating and 5,494 verified post-delivery reviews on Bizrate.
zZounds Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 92% |
 Neutral | 6% | 5% |
 Negative | 3% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
8.9 out of 10
Overall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 92% | 92% |
Neutral | 6% | 6% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for zZounds
Showing 1 - 50 of 40,454
Tbarnett
Site Experience FeedbackOct 4, 2026
The product search took me to exactly what I was looking for, and the easy payment plans are great. A perfect shopping experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TurkLO
Site Experience FeedbackOct 4, 2026
I had an excellent experience with the site
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
B-Man
Site Experience FeedbackOct 4, 2026
Well, I got on here to order a matching Mackie Thump speaker and ended up with a new guitar as well…. Love the 12 month payment plans with free interest!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lisa I.
Site Experience FeedbackOct 4, 2026
Great Experience!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wejohnsn
Site Experience FeedbackOct 4, 2026
easy to use nice payment plans even for small purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BryGuy
Site Experience FeedbackOct 4, 2026
Had what I was looking for for an older Shure Wireless System
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jestermh
Post-Delivery FeedbackOct 4, 2026
everything was great, only thing was the box inside the other box was wedged in so hard at the bottom couldnt pull it out, so cut the outer box from around the inner box, once I got to it found that the inner box was opened and the guitar was sliding around loose because the box wasnt closed, however it was padded enough nothing went wrong and the guitar is exactly as I expected it.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
xscoobysnacksx
Site Experience FeedbackOct 4, 2026
Always a great experience shopping with zZounds. I do wish for other shipping options that were less expensive. But I understand.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
WaspNest
Site Experience FeedbackOct 4, 2026
Happy I can get the guitar Ive wanted at a price i can afford each month!!! Thanks, and God bless u.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rangerider
Site Experience FeedbackOct 4, 2026
Great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Fred
Site Experience FeedbackOct 4, 2026
Love it!!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hitch
Site Experience FeedbackOct 4, 2026
Second time on site and second purchase today! 😜
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rod
Post-Delivery FeedbackOct 4, 2026
Quick arrival
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: 9
Hitch
Site Experience FeedbackOct 4, 2026
It was a good experience. And I’m technically challenged. 😉
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chan
Site Experience FeedbackOct 4, 2026
Recommend from my bf
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
May
Site Experience FeedbackOct 4, 2026
It's was easy. Found the exact replacement part I needed and payed quickly. Happy with the price and free shipping!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
E-poch Dejour
Site Experience FeedbackOct 4, 2026
No complaints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dc
Site Experience FeedbackOct 4, 2026
Love it! It’s a good site!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Krack
Site Experience FeedbackOct 4, 2026
easy and very informative
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nitti
Site Experience FeedbackOct 4, 2026
seeemed easy enough lets just see if the order actually goes thru without hitting my credit as specified
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Blueorko
Site Experience FeedbackOct 4, 2026
website is fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wayne
Site Experience FeedbackOct 4, 2026
Easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BD
Site Experience FeedbackOct 4, 2026
No problem with website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hozmanny
Site Experience FeedbackOct 4, 2026
It was through a Youtube channel that encouraged me to chose Zzounds over any other one. Besides the sites look and search filters (which I find a little outdated), everything else was simple, easy and pleasant. Thank you Zzounds!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wes
Site Experience FeedbackOct 4, 2026
Service has always been great !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Armandohg
Site Experience FeedbackOct 4, 2026
Great products y services. Thank you so much!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
No_advocate
Site Experience FeedbackOct 4, 2026
It’s easy and reliable store for musicians
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chaz
Site Experience FeedbackOct 4, 2026
I love zzounds, if it weren't for them I wouldn't have any equipment because I can't afford a big purchase, but I can afford monthly payments
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 4, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Twodogtwo
Site Experience FeedbackOct 4, 2026
I have never had a problem with ordering from Zzounds
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carlos
Site Experience FeedbackOct 4, 2026
Good experience
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Monty
Site Experience FeedbackOct 4, 2026
I love zzounds. Best way for me to get the gear that I want!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
T.L91
Site Experience FeedbackOct 4, 2026
Really easy and straight to the point. Very happy with my purchase!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Karl
Site Experience FeedbackOct 4, 2026
Great product choice Good pricing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike J
Post-Delivery FeedbackOct 4, 2026
Great product for a great price!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Coodz
Site Experience FeedbackOct 4, 2026
I was really happy thay there was a used option for the amp I really wanted. Haven't really seen that onnother sites. I was also looking into getting some humbuckers for a 7 string but the options were limited which is why I gave a lower rating for choice of options. But over all I am happy with my purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 4, 2026
Got the Evh 5150 3 head told my guitar player about it because he has the same one the zzounds always gets what I need and on time I'll never use another company been using this company for years and will always will..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Orwell
Site Experience FeedbackOct 4, 2026
Great price and easy to split up payments, love it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ray marbles
Post-Delivery FeedbackOct 4, 2026
Excellent experience very understanding and no problems with return would definitely use the zzsounds in the future
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Keith
Site Experience FeedbackOct 4, 2026
Good experiences thus far
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
MOE SKI
Site Experience FeedbackOct 4, 2026
I thought the website was very helpful and very informative.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
#1Picker
Post-Delivery FeedbackOct 4, 2026
You did great..
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Jokerman
Post-Delivery FeedbackOct 4, 2026
Zzounds givea me grear payment options for stuff I want
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Joe
Site Experience FeedbackOct 4, 2026
It was quick. Almost too quick. Hope it’s not a scam. Guess I’ll know in a few days.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
B R Y T
Site Experience FeedbackOct 4, 2026
happy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mold Marvin
Site Experience FeedbackOct 4, 2026
Great service!
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Alfred
Site Experience FeedbackOct 4, 2026
this guys are the best!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gmk1975
Site Experience FeedbackOct 4, 2026
Great site and usually have the item I’m looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 4, 2026
Can't play the amp yet its not here so I haven't tried my other purchase
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- On Time Delivery: 5
- Customer Support: 8
EZ
Site Experience FeedbackOct 4, 2026
It went flawlessly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10