zZounds Customer Reviews
zZounds holds a 9.6/10 overall rating and 5,416 verified post-delivery reviews on Bizrate.
zZounds Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 91% |
 Neutral | 5% | 6% |
 Negative | 3% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
8.8 out of 10
Overall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 92% | 92% |
Neutral | 6% | 6% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for zZounds
Showing 1 - 50 of 40,651
S Brinegar
Site Experience FeedbackSep 19, 2026
It was good fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Joab
Site Experience FeedbackSep 19, 2026
I have the best experience, easy to find products really good payment plans
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 19, 2026
Truck
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Benzo
Site Experience FeedbackSep 19, 2026
Good and fast
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
KÜYA
Site Experience FeedbackSep 19, 2026
Skeptical as this is my first time experience so I'm excited to see what's next.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
P
Site Experience FeedbackSep 19, 2026
Greatful for you all
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Soundtraveler
Site Experience FeedbackSep 19, 2026
My experience has been good and most products I buy i enjoy and if not the returns are easy. Enjoyable easy purchases and returns
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jael
Site Experience FeedbackSep 19, 2026
Good easy and found everything I wanted and was able to choose a no interest payment plan without any hassle and than helps a lot!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jazakadon
Site Experience FeedbackSep 19, 2026
Always a pleasure, easy to ise
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Vaughn
Site Experience FeedbackSep 19, 2026
Great website interface for customers and also a decent search engine which other sites fail in. Great selection but hopefully the green Epiphone sg guitars will be in stock again one day.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dave
Site Experience FeedbackSep 19, 2026
It was great. Free shipping on a heavy item.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jacobo
Site Experience FeedbackSep 19, 2026
Was a great experience I always appreciate yall
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sunny
Site Experience FeedbackSep 19, 2026
It all good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kris
Site Experience FeedbackSep 19, 2026
Love the place. Always shop here for music. Easy to find things and check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shazam
Site Experience FeedbackSep 19, 2026
Quick fast great customer service
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
Al b
Site Experience FeedbackSep 19, 2026
I always have no problems with zzounds and very thankful for them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ron
Site Experience FeedbackSep 19, 2026
Great Service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
WesleyWells
Site Experience FeedbackSep 19, 2026
It was great! I reached out to see if I could pick the actual guitar I wanted to buy because the finishes differ from each one. it was not possible, but he was very helpful! I am beyond excited to have a new lifetime guitar!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
stangalang2000
Site Experience FeedbackSep 19, 2026
straight to the point 👍
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Omar
Site Experience FeedbackSep 19, 2026
Simple fast checkout. I have no complaints
- Overall Rating: N/A
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Jdyn
Site Experience FeedbackSep 19, 2026
i love you guys and all you do. thank you so much.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tucker
Site Experience FeedbackSep 19, 2026
I have been a customer for 10+ years. I always seem to come back, especially when I can get a product new for what it's going for used. Always great customer service and fast shipping.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Yosound
Site Experience FeedbackSep 19, 2026
I love shopping with ZZounds. Very convenient and very easy to buy products.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
DjJimi
Site Experience FeedbackSep 19, 2026
No bad experiences, great customer service, user friendly site, items always on time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dirk
Site Experience FeedbackSep 19, 2026
no problems, good selection , good prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nan
Site Experience FeedbackSep 19, 2026
Amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
FLiGH
Site Experience FeedbackSep 19, 2026
I logged in and saw that I qualified for special financing. I guess it's from paying off my Akai Key 37 so that was a plus. Overall a good interaction today. Zzounds is the go to for music gear!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
T
Site Experience FeedbackSep 19, 2026
The interaction was good I found everything I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cee cee
Site Experience FeedbackSep 19, 2026
It was great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 19, 2026
Love this company
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackSep 19, 2026
Great, Eastland and best prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CB
Site Experience FeedbackSep 19, 2026
Love this place they are the best
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sams
Site Experience FeedbackSep 19, 2026
I appreciate the payment options. And the free shipping for a guitar cabinet
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rob
Site Experience FeedbackSep 19, 2026
Great place to get gear!
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ARock
Site Experience FeedbackSep 19, 2026
Have orders from zzounds on 2 different accounts for around 12 years with over 10 purchases always satisfied love this site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chuck
Post-Delivery FeedbackSep 19, 2026
All good folks. Great as usual!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Dj Desperado
Site Experience FeedbackSep 19, 2026
Very Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Steve
Site Experience FeedbackSep 19, 2026
zounds went above and beyond to price match a competitor, and also BEAT it. Super happy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nick
Site Experience FeedbackSep 19, 2026
Always a great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SJ
Site Experience FeedbackSep 19, 2026
ZZsounds made it easy to find what i was looking for and to get it quickly and in a affordable way
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay
Site Experience FeedbackSep 19, 2026
My experience was outstanding and made very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DJ Capri
Site Experience FeedbackSep 19, 2026
I love zzound good Price
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Geebs
Site Experience FeedbackSep 19, 2026
Very good experience, always and everytime.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Datgirlblu
Site Experience FeedbackSep 19, 2026
Website was easy to navigate. All pricing is upfront. Shipping is fast and reasonably priced.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Flyster47
Site Experience FeedbackSep 19, 2026
Well I am satisfied with the product and the service it's was very easy to order and the price was very reasonable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
squeek
Site Experience FeedbackSep 19, 2026
good selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 19, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Dumpbeast
Site Experience FeedbackSep 19, 2026
Zzounds was easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kdrums
Site Experience FeedbackSep 19, 2026
Loved it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Washburn
Site Experience FeedbackSep 19, 2026
I was offered an opportunity to get a beautiful acoustic/electric guitar at a great price and I couldn’t be happier
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10