zZounds Customer Reviews
zZounds holds a 9.6/10 overall rating and 5,425 verified post-delivery reviews on Bizrate.
zZounds Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 91% |
 Neutral | 5% | 6% |
 Negative | 3% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
8.9 out of 10
Overall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 92% | 92% |
Neutral | 6% | 6% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for zZounds
Showing 1 - 50 of 40,662
Tak
Site Experience FeedbackSep 20, 2026
My interaction with the website was easy and effective. My one wish is that there were more product reviews. Other than that, rock on!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chaz1134
Post-Delivery FeedbackSep 20, 2026
I love zZounds. Ive ordered before and received my guitar on time. Im in 2 bands, so I have recommended zZounds to bandmates and friends in other bands. The ONLY issue a ran into were drill marks on the first and seconds frets. But it was quickly seen by customer support and us being handled as we speak. Guitar is still beautiful and playable. Jyst noticeable to us gear heads. Great customer service. Highly recommended!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Panda
Site Experience FeedbackSep 20, 2026
Great panda
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 20, 2026
Awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sadboy 11
Site Experience FeedbackSep 20, 2026
Easy and reliable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Evon
Site Experience FeedbackSep 20, 2026
This gift is for my grandson who says that only Santa can get what he wants for Christmas this year. This was the easiest gift and easiest checkout ever. Thanks to my son for telling me which website to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
T
Site Experience FeedbackSep 20, 2026
Love Zzounds
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 20, 2026
Ja
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Andrew M
Site Experience FeedbackSep 20, 2026
Pretty awesome especially the no impact to credit payment option!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bones
Site Experience FeedbackSep 20, 2026
Love it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 20, 2026
Excellent place for fair priced equipment.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Manolo
Site Experience FeedbackSep 20, 2026
We had a good experience overall finding the items and brands we were hoping for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bigmike
Site Experience FeedbackSep 20, 2026
Easy search functionality to locate the item I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
WilldaWizzy
Site Experience FeedbackSep 20, 2026
quick and clean. no hassle
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
elmosca
Site Experience FeedbackSep 20, 2026
zofar zogood!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Bill
Post-Delivery FeedbackSep 20, 2026
We want to share ours experiences with zZounds. We have had no problems or issues with them. Their customer service and representives are so helpful. They go above and beyond than the normal rude reps at other shops to ensure you have what you want. They know their products and get you what is needed. zZounds is top shelf! Please try them and you won't have to go anywhere else. Make zZounds your first!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
DjAH
Site Experience FeedbackSep 20, 2026
Best place to order your dj needs
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ftopkid
Site Experience FeedbackSep 20, 2026
I Love the website 4th time to ordering from Zzounds
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hw
Site Experience FeedbackSep 20, 2026
Easy to use site.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Robert
Site Experience FeedbackSep 20, 2026
very satisfied with process
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Chad
Site Experience FeedbackSep 20, 2026
zZounds is one of the most incredible companies for people trying to build a professional business in the pro audio industry.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Budbham
Post-Delivery FeedbackSep 20, 2026
The item was shipped quickly and I was able to get everything set up this weekend and everything was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
LaudMuzik
Site Experience FeedbackSep 20, 2026
I really don't have much insight into my experience. Other than that, it was quick and simple to make a purchase on a payment plan, and I was able to do it in just a matter of seconds. So I guess that's a positive thing on a payment plan and I was able to do it in just a matter of seconds. So I guess that's a positive thing.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
JR
Site Experience FeedbackSep 20, 2026
zZounds website is very clear and easy to use. I was very quickly able to find the product I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
gee
Site Experience FeedbackSep 20, 2026
i’m excited i am hoping for the best n i can’t wait to get my speaker. i’ll let u know after it arrives but so far thumbs up thank you👍🏼
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
John
Site Experience FeedbackSep 20, 2026
Very good.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Noel’s
Site Experience FeedbackSep 20, 2026
Good stuff
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 20, 2026
Amigable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sketch
Site Experience FeedbackSep 20, 2026
Product selection is superb and reliable service impeccable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
indiebassist
Post-Delivery FeedbackSep 20, 2026
I ordered the sire Marcus miller z7 5 string. I’m very new to 5 string basses, and this one needed a setup badly. I’ve gotten it playable but still needs some tweaking. This isn’t on zZounds at all, because I didn’t ask for a setup. I would say have caution though because some guitars and basses and other instruments need a setup. They aren’t always ready to play out of the box. It’s just a fact of getting instruments, especially cheaper ones. No a near $800 instrument isn’t cheap for a lot of people, but it is a lower maybe mid teir than something over $1k. This being said, I’m not unhappy and I’m not returning it and I’m not blaming anyone, I’m saying know your way around setups or ask if the company does setups. If they don’t, have a trusted setup company or a trusted friend to get it playable. I like this bass a lot. It’s truly a learning experience I needed when jumping to a 5 string after playing 4 strings for over 20 years. zZounds did everything I asked. I said hey I want that, they took my money and sent me the bass I said I wanted, and they sent it fast, shipped free, and it arrived with great packaging. I have zero complaints on how zZounds did the transaction!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Andre34
Site Experience FeedbackSep 20, 2026
I've been using the website for years now and have zero complaints.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TDCEO
Site Experience FeedbackSep 20, 2026
Very good, I've purchased many guitars and products from you in the past
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Yak
Site Experience FeedbackSep 20, 2026
Very quick and easy the price affordable
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Ash
Site Experience FeedbackSep 20, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tyler
Site Experience FeedbackSep 20, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
TeeBee
Site Experience FeedbackSep 20, 2026
Great checkout and fast payment option for monthly thats the main thing !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Harmonica man
Post-Delivery FeedbackSep 20, 2026
Always great working with zzounds!!!! They never let me down always on time for my next gig
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
DChoate
Post-Delivery FeedbackSep 20, 2026
Totally way better than expected! Both guitars were better than expected craftsmanship.these were purchased for my kids for band class, their teacher was a level 3 teck for Sweetwater and was very impressed with the purchase through Zzounds for the quality of the guitars and ease of purchase we received, Great Job yall and Thank you for a great experience!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Critical
Site Experience FeedbackSep 20, 2026
Vary good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 20, 2026
I love this site. It gives me the opportunity to grow my small dj business one piece at a time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 20, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dj Top
Site Experience FeedbackSep 20, 2026
Nothing but good things to say about company. Great customer service reps. Friendly and informative.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bob
Site Experience FeedbackSep 20, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Spooky
Site Experience FeedbackSep 20, 2026
Excellent selection and unbeatable no interest payments.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 20, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GeBester
Site Experience FeedbackSep 20, 2026
It was good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Mike
Post-Delivery FeedbackSep 20, 2026
MY FIRST TIME PURCHASE AND I ASSURE YOU MY EXPERIENCE WAS OUTSTANDING. MADE AN ERROR FRM. ONLINE PURCHASE. CALLED IT IN, AND SPOKE WITH A REPRESENTATIVE. THEY HELPED ME THROUGH FINISHING MY PROCESS TO COMPLETE PURCHASE. MY QUESTIONS WE'RE ANSWERED WITH FULL KNOWLEDGE AND WOULD TRULY RECOMMEND ZZOUNDS TO OTHER DJ BUDDIE'S. OVERALL EXPERIENCE. 2 THUMBS 👍👍 UP. AND PRODUCT WAS GREAT AS EXPEPECTED THROUGH RESEARCH. HANDS DWN. BEST PURCHASE. THANKS ZZOUNDS.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Dave
Site Experience FeedbackSep 20, 2026
Easy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Robert G
Post-Delivery FeedbackSep 20, 2026
Payment plan and jam!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Chucky
Site Experience FeedbackSep 20, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10