zZounds Customer Reviews
zZounds holds a 9.6/10 overall rating and 5,330 verified post-delivery reviews on Bizrate.
zZounds Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
19 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 90% |
 Neutral | 5% | 6% |
 Negative | 4% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
8.8 out of 10
Overall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 92% | 92% |
Neutral | 6% | 6% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for zZounds
Showing 1 - 50 of 40,588
JV
Site Experience FeedbackSep 4, 2026
It was nice because it’s very simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SoundofHeaven1111
Site Experience FeedbackSep 4, 2026
I have no complaints whatsoever. The process was a. Breeze.. special thanks to the entire company for being amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brandeezie
Post-Delivery FeedbackSep 4, 2026
Everything is perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Ed Robx
Site Experience FeedbackSep 4, 2026
I love zZounds
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Studio Life
Site Experience FeedbackSep 4, 2026
My experience with the zZounds website was very good overall. The site was easy to navigate, product information was detailed, and it was simple to compare different options before making a decision. I especially appreciate the flexible payment options, which make higher-end music equipment more accessible without making the process complicated. Pricing, availability, and shipping information were clearly presented, and the overall checkout experience was straightforward. I’ve looked at several other music retailers, but zZounds continues to stand out for its selection, convenience, and customer-friendly purchasing options. I would definitely shop here again.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Eff
Site Experience FeedbackSep 4, 2026
The best purchase options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stevy-wonder
Site Experience FeedbackSep 4, 2026
Experience was great
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Esso
Site Experience FeedbackSep 4, 2026
Easy navigation smooth checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kenny Dewitt
Site Experience FeedbackSep 4, 2026
Items sold out. I wish selection was better on some items
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Hamp.
Site Experience FeedbackSep 4, 2026
Great experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
The Russell Restaurant
Site Experience FeedbackSep 4, 2026
excedllent experience, loaded easily, found what i was looking for with ease
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dj wild boy wizard
Site Experience FeedbackSep 4, 2026
Love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bozzy
Site Experience FeedbackSep 4, 2026
It was just a solid experience overall, I would definitely recommend
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jedi
Site Experience FeedbackSep 4, 2026
All was good and understandable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mick4688
Site Experience FeedbackSep 4, 2026
I thought it was very user friendly and I was able to find eBay I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DJ Taylor
Site Experience FeedbackSep 4, 2026
Great Experience. Always is. I recommend this merchant/site to many people!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jordyjams
Site Experience FeedbackSep 4, 2026
no issues and you are easy to do business with
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Clay2k
Site Experience FeedbackSep 4, 2026
I had a positive interaction with the site today. I have no complaints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 4, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rob
Site Experience FeedbackSep 4, 2026
Ordering the Epiphone Casino guitar case was easy. Thanks.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Flash2112
Site Experience FeedbackSep 4, 2026
No comment
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 4, 2026
It was easy and smooth to navigate through the website . I enjoyed shopping for a gift.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
voidwalker
Site Experience FeedbackSep 4, 2026
fantastic! thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dr.HotDabz
Site Experience FeedbackSep 4, 2026
A friends recommended me your site today for a new acoustic and was on your site about ten mins before buying a new guitar.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Thomas Thorpe
Site Experience FeedbackSep 4, 2026
Awesome everything was great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Lance
Site Experience FeedbackSep 4, 2026
Overall it was very easy to place my order, I appreciated the options for payment plans even though I did not need one, it was nice to know that for future orders I will be able to finance things. Overall great website with great products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rodo
Site Experience FeedbackSep 4, 2026
Great place to get xlnt equipment!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Adubb
Site Experience FeedbackSep 4, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 4, 2026
Yes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TheRH
Site Experience FeedbackSep 4, 2026
Great Services, Extremely Helpful in the Process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Little Bobby Shafto
Site Experience FeedbackSep 4, 2026
Search engine can do a little better
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KT
Site Experience FeedbackSep 4, 2026
Where is the sheet music
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Dustin
Site Experience FeedbackSep 4, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DJ Rogers
Site Experience FeedbackSep 4, 2026
Outstanding
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Ben
Site Experience FeedbackSep 4, 2026
Ever thing went very smooth it’s not the first time I’ve ordered from zzounds it’s been a great tool to help me on things I need to keep me going
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 4, 2026
My experience was great. I had no problems and the checkout experience was fast and easy. Also like the speed in the delivery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Boneyard Rebel
Site Experience FeedbackSep 4, 2026
I have been a regular customer for over 2 years. Being able to split up payments has given me a chance to build my home studio faster and helped me get right to work.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
char
Post-Delivery FeedbackSep 4, 2026
I would definitely recommend zZounds because they are fasyt shipping and they really try to connect with their customers. They even sent me an email asking if I received my order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Musicman
Site Experience FeedbackSep 4, 2026
Smooth experience. Found what I was looking for. Ordered and will have in 2 days! Perfection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bigfreddd100
Site Experience FeedbackSep 4, 2026
Super easy. I like what I ordered and looking forward to trying out my new bass pedal!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ian
Site Experience FeedbackSep 4, 2026
I thought it was really cool and considerate that Zzounds offers a no credit check payment plan. This let me get a piece of gear I’ve been wanting for a long time without having to drop a bunch of cash all at once. Also having free shipping that arrives tomorrow is awesome.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 4, 2026
Very good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ken
Site Experience FeedbackSep 4, 2026
Love you guys t' bits, thank you for everything you do!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nefertiti
Site Experience FeedbackSep 4, 2026
ZZounds purchases are usually pretty straight forward. Love the financing options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 4, 2026
Purchase was quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Frank
Post-Delivery FeedbackSep 4, 2026
It was fine
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackSep 4, 2026
Love the experience awesome service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Caje
Site Experience FeedbackSep 4, 2026
The experience was perfect I instantly found and purchased the items I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Vincent
Site Experience FeedbackSep 4, 2026
Getting the equipment with the very easy installment plan is simply the best.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bob
Site Experience FeedbackSep 4, 2026
I am gear reviewer i bought this item to make a review.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10