zZounds Customer Reviews
zZounds holds a 9.6/10 overall rating and 5,320 verified post-delivery reviews on Bizrate.
zZounds Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
19 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 90% |
 Neutral | 5% | 6% |
 Negative | 4% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
8.8 out of 10
Overall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 92% | 92% |
Neutral | 6% | 6% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for zZounds
Showing 1 - 50 of 40,570
Guts
Site Experience FeedbackSep 3, 2026
Awesome website. Easy to use and navigate. Has lots to choose from. All top quality. Nothing bad I can say all good. ........................................................................... ............................................... ..........
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Black Sheep d.o.G.
Site Experience FeedbackSep 3, 2026
Honestly, a wonderful experience.I can't believe that I can get a microphone for such a low payment each month.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Spar62
Site Experience FeedbackSep 3, 2026
I just love this site!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
anon
Site Experience FeedbackSep 3, 2026
It runs smooth, iui is clean, everything is easy to find.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Chris
Site Experience FeedbackSep 3, 2026
It took too long to find what I preferred in a guitar purchase.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cindy
Site Experience FeedbackSep 3, 2026
Easy and perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joey E
Site Experience FeedbackSep 3, 2026
Always love Zzounds. I try to buy all of my music gear here. Never had an issue at all. Very satisfied.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
John B
Site Experience FeedbackSep 3, 2026
I was having a hard time trying to make a decision. So, the bottom with the recently viewed really helped me out a lot.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
scott
Site Experience FeedbackSep 3, 2026
love how easy to get what i need
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mac ann
Site Experience FeedbackSep 3, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ama
Site Experience FeedbackSep 3, 2026
I love this site and I had a great experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nine
Site Experience FeedbackSep 3, 2026
Great company, I will continue to do business with them for years to come
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Buck
Site Experience FeedbackSep 3, 2026
My experience on the website went very smooth. I used the search bar to look up exactly what i was looking for. The checkout experience was quick and easy even though I had to enter a new address the website made it clear where and how to do it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jord
Site Experience FeedbackSep 3, 2026
it was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Big D
Site Experience FeedbackSep 3, 2026
I love this site! This was my third purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Booty
Site Experience FeedbackSep 3, 2026
I love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Izzy
Site Experience FeedbackSep 3, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
ISRAEL
Site Experience FeedbackSep 3, 2026
VERY EASY AND EASY TO USE
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackSep 3, 2026
Great experience. Had what I wanted. Pay as you play made it happen
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Paddy
Site Experience FeedbackSep 3, 2026
No credit check!, great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GREKO
Site Experience FeedbackSep 3, 2026
AWESOME 5 STAR, THE BEST PLACE FOR BUY ANY PRODUCT THAT U NEED!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eleebass
Site Experience FeedbackSep 3, 2026
Quick, easy, and painless.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
war prison
Site Experience FeedbackSep 3, 2026
so easy and awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Blizzy
Site Experience FeedbackSep 3, 2026
Love the easy monthly installments. Makes everything more simple and easy and allows me to put together my set-up quicker and nicer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mark R
Site Experience FeedbackSep 3, 2026
Zzzounds is always a great experience. Fact of the matter is the 90 day same as cash as well as the no credit required payment options have given cause for me to buy from Zzounds vs competitors on several occasions
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 6
Potro
Site Experience FeedbackSep 3, 2026
Muy exelente
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alex
Site Experience FeedbackSep 3, 2026
All was perfect.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
MadDog
Site Experience FeedbackSep 3, 2026
I never had any complaints about anything I have bought or looked for from Zzounds.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Simon
Site Experience FeedbackSep 3, 2026
Went smoothly as always
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Soulution
Site Experience FeedbackSep 3, 2026
Always easy to work with and customer service is always helpful! Thank you Zzounds!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dan
Site Experience FeedbackSep 3, 2026
Second purchase so far a very good experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tony
Site Experience FeedbackSep 3, 2026
I always have a good experience with zzounds
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
All good... immediate chat was nice... discount was appreciated,
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
G TROUBLE
Site Experience FeedbackSep 3, 2026
Easy to use and purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Music man
Site Experience FeedbackSep 3, 2026
Your cost is miss leading, there are fees that should be accounted for like admin fees and why do you need your social security number. These things should be advertised not just use a credit card and they will bill your card. One good thing is the equipment can be delivered next day.
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
ItchyFawn710
Post-Delivery FeedbackSep 3, 2026
Everything I ordered was on time, exactly as it should have been, and I am super happy with the entire experience. I really love the payment plans, it's allowed me to get a lot of stuff I may not have otherwise been able to get. Their customer service is always prompt and super professional. An amazing all around experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
ZERO
Site Experience FeedbackSep 3, 2026
Everything was good and smooth!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DAS In
Site Experience FeedbackSep 3, 2026
Good To Go
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bigjon
Site Experience FeedbackSep 3, 2026
Every thing was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Darwin
Site Experience FeedbackSep 3, 2026
It was a great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Quamel
Site Experience FeedbackSep 3, 2026
I love the site
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
jrev07071
Site Experience FeedbackSep 3, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
Fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Moe
Site Experience FeedbackSep 3, 2026
Zzounds is Awesome.. 60% of my equipment comes from Zzounds. I love this site and highly recommend to all musicians. Customer service is quick and easy and readily available. Plenty of equipment to chose from. Definitely 5 STARS in my book.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Doc Kollins.
Site Experience FeedbackSep 3, 2026
It was a great experience. Best on the world wide web. Nobody's more accommodating.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jp
Site Experience FeedbackSep 3, 2026
All good,so far
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
scott
Site Experience FeedbackSep 3, 2026
happy to recieve this order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Boq
Site Experience FeedbackSep 3, 2026
Ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jefffro1681
Site Experience FeedbackSep 3, 2026
Zack in customer service was fantastic. Helped me get everything I needed on a price match offer. I've had great experiences ordering in the past and zZounds continues to be my main source for everything music related. I recommend it to all my musician friends often!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cash
Site Experience FeedbackSep 3, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10