zZounds Customer Reviews
zZounds holds a 9.6/10 overall rating and 5,320 verified post-delivery reviews on Bizrate.
zZounds Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 90% |
 Neutral | 5% | 7% |
 Negative | 4% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
8.9 out of 10
Overall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 92% | 92% |
Neutral | 6% | 6% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for zZounds
Showing 1 - 50 of 40,564
SpaceJonezs84
Site Experience FeedbackSep 2, 2026
Love this website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
It was wonderful
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Guitar guy
Site Experience FeedbackSep 2, 2026
My experience with the website was very pleasant and I for sure see myself purchasing more products in the future.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Johnmac99
Site Experience FeedbackSep 2, 2026
The website is easy to navigate and I am able to find anything with using the search function.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
Never heard of it but searched my options and found you. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rodney
Site Experience FeedbackSep 2, 2026
Nothing bad about it! Always easy to use zzounds!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bassman54
Site Experience FeedbackSep 2, 2026
This has been the simplest of transactions I think that I've ever done.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zshaw
Site Experience FeedbackSep 2, 2026
Zzounds is awesome. I have come back multiple times for new orders
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
garryspectrum
Site Experience FeedbackSep 2, 2026
I wish you guys start selling more mastering oriented gear. For example if I found Dangerous Music AD convert on your website then I would consider buying it from you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Justintime
Site Experience FeedbackSep 2, 2026
Couldn't have went any better!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Imonlyhuman
Site Experience FeedbackSep 2, 2026
Honestly it's wasn't that bad easy to navigate I'll definitely be purchasing again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gtawill…
Site Experience FeedbackSep 2, 2026
Loved it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DJ BERASI
Site Experience FeedbackSep 2, 2026
Very easy to navigate and easy approval process. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Doug
Site Experience FeedbackSep 2, 2026
nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DaMusicWizard
Site Experience FeedbackSep 2, 2026
It was easy and pleasing to make an order fast and efficient.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
Excellent experience overall. The website is intuitive, easy to navigate, and functions perfectly. Keep up the great work!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aged Arctic
Site Experience FeedbackSep 2, 2026
Very smooth. No complaints.
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
C-rite
Site Experience FeedbackSep 2, 2026
This is the most convenient way to get gear in my hands asap. Extremely smooth and effortless it brings great happiness and peace to be able to get the gear I need. Been using for many years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
It was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Glockman6
Site Experience FeedbackSep 2, 2026
Great selection and easy purchase setup
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Scott
Site Experience FeedbackSep 2, 2026
great options and good financing options.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Scott
Site Experience FeedbackSep 2, 2026
Overall good experience from site layout to ordering
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Jay Alexander aka “Goody Feelz”
Site Experience FeedbackSep 2, 2026
I’ve basically built my recording studio and bought 2 guitars through Zzounds! I love this site and have told everyone about it!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sydney Z
Site Experience FeedbackSep 2, 2026
Easy to do
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rol
Site Experience FeedbackSep 2, 2026
Everything goes smoothly as usual
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Flyhighmarty
Site Experience FeedbackSep 2, 2026
Good, it was easy to do
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gar Bear
Site Experience FeedbackSep 2, 2026
no complaints. Super easy and the site is easy to navigate. Good job ZZounds!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dj billyb
Site Experience FeedbackSep 2, 2026
So far so good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Buh-dum-tsss
Site Experience FeedbackSep 2, 2026
Generally, I like your site... but I'd love it if I could see my color/finish options in the search results rather than having to go to the product's listing and scroll down to see my options.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Christopher P
Site Experience FeedbackSep 2, 2026
Easy to use and found what I was looking for. The site works fine yall just haven’t updated it in a while lol
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Luke’s grandma
Site Experience FeedbackSep 2, 2026
I would like to be able to see all the information while putting it in
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Wacko
Site Experience FeedbackSep 2, 2026
One bass guitar picture shows 24 frets the description said 22 frets.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kl-17
Site Experience FeedbackSep 2, 2026
Easy you give me the options of payments you guys are the best and gals
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SHX
Site Experience FeedbackSep 2, 2026
Quick still interested in receiving the product before honest review
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DJ SIR JAM!
Site Experience FeedbackSep 2, 2026
😃
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Aaron
Site Experience FeedbackSep 2, 2026
I love zzounds.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
King Reg
Site Experience FeedbackSep 2, 2026
Super fast and easy as usual
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Black Label Tint Shop LLC
Site Experience FeedbackSep 2, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris
Site Experience FeedbackSep 2, 2026
Great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Rocco
Post-Delivery FeedbackSep 2, 2026
Store had great stock available at competitive prices. My item left the store a day late and had another day delayed by FedEx, which happens. Not a deal killer to order Saturday evening and receive it Wednesday afternoon. No hitches throughout the process and it was nice being updated by the vendor as my bass went through the delivery steps.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 7
- Customer Support: N/A
Online Shopper
Site Experience FeedbackSep 2, 2026
ZZounds has always been awesome to purchase through, they have really helped the struggling musicians
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TheRealJo
Site Experience FeedbackSep 2, 2026
Everything about my 2 purchases have been good so far.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackSep 2, 2026
I love they're products and financing they help making music easy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jmar
Site Experience FeedbackSep 2, 2026
Always essy smooth and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
You still have very old address
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angel
Site Experience FeedbackSep 2, 2026
Everything was easy and good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chuck
Site Experience FeedbackSep 2, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Jerry
Site Experience FeedbackSep 2, 2026
My first purchase through zzounds was a Washburn 12 string acoustic guitar. I am pleased with the available options from financing to shipping and 100 percent satisfied with the merchandise. Now anxiously waiting on my second purchase. Fishman loudbox and shure microphones. THANK YOU ZZOUNDS!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chiam witz
Site Experience FeedbackSep 2, 2026
No complaints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10