zZounds Customer Reviews
zZounds holds a 9.6/10 overall rating and 5,430 verified post-delivery reviews on Bizrate.
zZounds Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 92% |
 Neutral | 5% | 5% |
 Negative | 3% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 92% | 92% |
Neutral | 6% | 6% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for zZounds
Showing 1 - 50 of 40,582
Ishmael B.
Site Experience FeedbackSep 25, 2026
It was so quick, easy and painless on the website, to bad all interaction can't be like this.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dave
Site Experience FeedbackSep 25, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TonyG
Site Experience FeedbackSep 25, 2026
I’ve been sleeping on zZounds. The website is very responsive, easy to navigate and the selection is great. The whole ordering process was a breeze and I like the availability of payment options.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Xzctnocap
Site Experience FeedbackSep 25, 2026
Very easy and freindly. I love this companys mission for musicians.
- Overall Rating: 5
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Cozy
Site Experience FeedbackSep 25, 2026
Fun and easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lazarus Hunter
Site Experience FeedbackSep 25, 2026
Everything was pretty straightforward and the site was easy to maneuver
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 25, 2026
Good stuff.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Gil C
Site Experience FeedbackSep 25, 2026
Everything went smooth
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Mike Rob
Site Experience FeedbackSep 25, 2026
Great site keep up the good work.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 25, 2026
I love it
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackSep 25, 2026
Great
- Overall Rating: 9
- Would Shop Here Again: 4
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 25, 2026
Only complaint is too many choices, its hard to decide which guitar to buy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Richard P Vegas
Post-Delivery FeedbackSep 25, 2026
Everything turned out great..... BUT On the day of delivery my status showed... Preparing for delivery. When I called to ask why it didn't show out for delivery, the agent (NOT zZounds) told me it wouldn't be delivered until Monday.... It was Fri/Sat.... I forget which day. THEN.... out of the clear blue sky I got a notification that the item was delivered and there it was on my doorstep. So I'm VERY HAPPY with zZounds and I will be looking for items with you FIRST before I look towards you competition.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackSep 25, 2026
⭐️⭐️⭐️⭐️⭐️
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Yoavany
Site Experience FeedbackSep 25, 2026
Is good love
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tireguy142116
Site Experience FeedbackSep 25, 2026
Website was easy to navigate, payment options were phenomenal, I will definitely buy from here again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bchampio
Site Experience FeedbackSep 25, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 25, 2026
was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jbets14
Site Experience FeedbackSep 25, 2026
Easy smooth transactions all the time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DrummerB
Site Experience FeedbackSep 25, 2026
Great experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Brandon
Site Experience FeedbackSep 25, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DJ Michael San Diego
Site Experience FeedbackSep 25, 2026
Love Zzouds! I have ordered through your site for over 12 years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 25, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 25, 2026
Website has always been easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
E.Gmz
Site Experience FeedbackSep 25, 2026
No complaints! Came and searched up what I needed. & the check out was extremely easy fast and convenient. 10/10
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Don7percent
Post-Delivery FeedbackSep 25, 2026
Arrived quicker than expected, super easy to set up and tear down, will purchase again! Sounds makes it super easy to set up and complete your purchase!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Peter
Site Experience FeedbackSep 25, 2026
Me pareció súper bien, me gustó mucho no tuvo problema para encontrar lo que buscaba
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
NobleOne
Site Experience FeedbackSep 25, 2026
Great as usual love Zzounds
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Baetoven
Site Experience FeedbackSep 25, 2026
Neat site, totally rad man, 🤘✊👏
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
zoe bouke
Site Experience FeedbackSep 25, 2026
friendly easy to use site .
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Fermented Vegetables
Site Experience FeedbackSep 25, 2026
Very good super happy with my purchase that I've been building hype up for my self. Zzsounds is the website ill be using to take my gear to the next level. Very appreciative of whoever owns this company! Love yall.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jen
Post-Delivery FeedbackSep 25, 2026
Good
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 5
- On Time Delivery: 6
- Customer Support: 6
Corban
Site Experience FeedbackSep 25, 2026
The 18 month plan was not clear so I was denied. Also there was a credit check I wasnt aware of. The site is good and the ability to have plans is great
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Pastor
Site Experience FeedbackSep 25, 2026
Very easy to navigate and easy to checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
zak121100
Site Experience FeedbackSep 25, 2026
great experience shopping here
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Illuigi
Site Experience FeedbackSep 25, 2026
Great price. Great service. This is my 4th guitar purchase form ZZounds. The service is outstanding. ZZounds is my go to
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Romar
Site Experience FeedbackSep 25, 2026
It was just good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 25, 2026
my friend told me what to buy and I did. I was able to find auxiliary stuff I needed real easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gomas
Site Experience FeedbackSep 25, 2026
Es fácil y rapido
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Swayne456
Site Experience FeedbackSep 25, 2026
A page to see what My balance is . seems like they separate by product which is weird seeing as i make one payment for all . unless of course i have separate orders .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rick
Site Experience FeedbackSep 25, 2026
The website is extremely easy to use. The reps are amazing as well. I was able to find what I wanted and place my order in as little as 5 minutes. Amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Riff_Shredda
Site Experience FeedbackSep 25, 2026
Was an easy pleasant experience, nothing negative to say at all it was an incredible deal
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Frankie
Post-Delivery FeedbackSep 25, 2026
Zzounds is awesome they great music gear and no credit check if you need it I won't shop anywhere else
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Doc
Site Experience FeedbackSep 25, 2026
No
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Dickerson
Post-Delivery FeedbackSep 25, 2026
Very good.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Romy
Site Experience FeedbackSep 25, 2026
Easy installment plan and fast shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Na
Site Experience FeedbackSep 25, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
lm2001
Site Experience FeedbackSep 25, 2026
Needed next day shipping and zzounds had it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DJ A2
Site Experience FeedbackSep 25, 2026
If you're looking for a amazing DJ store that lets you pay for the item little by little and ships off your purchase right away, I recommend ZZ sound
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angel V
Site Experience FeedbackSep 25, 2026
I had great fast interaction with a specialist about the item I purchased and was able to place the order right away.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10