zZounds Customer Reviews
zZounds holds a 9.6/10 overall rating and 5,156 verified post-delivery reviews on Bizrate.
zZounds Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 92% | 92% |
 Neutral | 4% | 5% |
 Negative | 4% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Overall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 92% | 92% |
Neutral | 6% | 6% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for zZounds
Showing 1 - 50 of 40,520
Jdg1991
Post-Delivery FeedbackAug 2, 2026
Thanks so much guys!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Kevin Z
Site Experience FeedbackAug 2, 2026
Smooth transaction.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joseph C
Site Experience FeedbackAug 2, 2026
Great experience. For over a decade I've relied on Zzounds to supply gear for my performances and I never have to pay interest. It's as smooth of a process now as it ever has been!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Randy
Site Experience FeedbackAug 2, 2026
Zzounds play as you pay is awesome for a 75 year old on a fixed income who is still an active musician
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bk
Site Experience FeedbackAug 2, 2026
I hope this what im looking for i love fenders
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
Zrene
Site Experience FeedbackAug 2, 2026
Muy buena
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Guitarmanmike
Site Experience FeedbackAug 2, 2026
Ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
A.J. Race
Site Experience FeedbackAug 2, 2026
i have zero complaints about Zzounds! i’ve made many purchases over the years and have had nothing but great experiences with Zzounds! Best prices, policies and merchandise in the business!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
M@D W!CKeD
Site Experience FeedbackAug 2, 2026
ima single father so the option the play while you pay is excellent!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bryan Cranston
Site Experience FeedbackAug 2, 2026
Simple and Streamlined
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
zara162
Site Experience FeedbackAug 2, 2026
very good expirience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bug
Site Experience FeedbackAug 2, 2026
ZZounds is the best music retailer, hands down - at least according ro me!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kelli
Site Experience FeedbackAug 2, 2026
Awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bwatz
Site Experience FeedbackAug 2, 2026
Not bad, love the site, the ease of use is great, all features are cool.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Macman
Site Experience FeedbackAug 2, 2026
Quick and easy. price was identical to other vendorsa but multiple payment plans made shopping ZZounds a preference.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
reaper025
Site Experience FeedbackAug 2, 2026
I just had trouble making a decision on which product to buy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mel
Site Experience FeedbackAug 2, 2026
No issues, all positive experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackAug 2, 2026
Everything was good for me
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Swan
Site Experience FeedbackAug 2, 2026
It was great that really all I can say zzounds is an amazing company
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Fleb
Site Experience FeedbackAug 2, 2026
All good no complaints! Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RyanKnowsRE
Site Experience FeedbackAug 2, 2026
Easy to use and compare to other sites.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay
Site Experience FeedbackAug 2, 2026
Amazing
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Online Shopper
Site Experience FeedbackAug 2, 2026
Everything went well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cherie
Site Experience FeedbackAug 2, 2026
Purchase was easy, and I love the payment options.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
G Silva
Post-Delivery FeedbackAug 2, 2026
I always recommend you to all the creatives I know!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 10
Danga
Site Experience FeedbackAug 2, 2026
This is why I use zzounds, I've had the best experience with you guys over anybody else I have used other companies through the years but these sounds is treated me more than great, I better than the others. Thank you guys
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Russell M
Site Experience FeedbackAug 2, 2026
The guitar I was looking to purchase is not released yet, however this website was the only one to give a shipping date
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Toni
Site Experience FeedbackAug 2, 2026
Never had any issues with zZounds.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lucas Borges
Site Experience FeedbackAug 2, 2026
I have been used your website for 2 years, im satisfied your your service and you guys have been making dreams comes true, thank!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Peanut
Site Experience FeedbackAug 2, 2026
Like the site prices are competitive.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Lennyx
Site Experience FeedbackAug 2, 2026
I have been purchasing from from sounds for years now and I have never had a bad experience. Very appreciated with the service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
K.C.
Site Experience FeedbackAug 2, 2026
I appreciate the quick response on the chat feature.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
2shoes
Site Experience FeedbackAug 2, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vango
Site Experience FeedbackAug 2, 2026
1dt time shopping with you. Will have to get back to you after I get the product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
None
Site Experience FeedbackAug 2, 2026
I got a guitar case
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
C.Braley
Post-Delivery FeedbackAug 2, 2026
The pedal was great, had it rush delivered got here in time for the show. It’s crazy how well the pedal works after the firmware update. The harmonies and the auto tune is crazy good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Brian P
Site Experience FeedbackAug 2, 2026
I would’ve preferred if the products I looked at had purchasers’ ratings displayed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Functionality and performance makes a great website for musicians.
Site Experience FeedbackAug 2, 2026
I was extremely pleased with the website features and ease of purchasing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dhillssr
Site Experience FeedbackAug 2, 2026
Always a seamless experience with the site and ordering products from zzounds, flexible and affordable payment options. Any audio purchases zzounds is always my first choice.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nativerob
Site Experience FeedbackAug 2, 2026
Very easy to navigate i found what i was looking for really fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tony
Site Experience FeedbackAug 2, 2026
Very good web site easy to navigate
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Will
Site Experience FeedbackAug 2, 2026
Fast and easy. Plenty of payment options and plans. No complaints.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
chava
Site Experience FeedbackAug 2, 2026
i hope my guitar comes in im very excited
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gampman
Site Experience FeedbackAug 2, 2026
Always a simple straight forward approach
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jen L.
Site Experience FeedbackAug 2, 2026
I love Zzounds. This is the 3 or 4th order ive placed and ive never been disapponted. Easy site to explore and find what you need. Super easy checkout process.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Anton
Site Experience FeedbackAug 2, 2026
The no credit check payment plans are amazing. I dont want to buy music equipment anywhere except zzsounds
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris
Site Experience FeedbackAug 2, 2026
Great place
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
Can’t wait to receive my guitar!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Chris
Site Experience FeedbackAug 2, 2026
So good really enjoy the payment plans
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nastyn
Site Experience FeedbackAug 2, 2026
Awesome love it
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A