zZounds Customer Reviews
zZounds holds a 9.6/10 overall rating and 5,159 verified post-delivery reviews on Bizrate.
zZounds Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 92% | 92% |
 Neutral | 4% | 5% |
 Negative | 4% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Overall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 92% | 91% |
Neutral | 6% | 7% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for zZounds
Showing 1 - 50 of 40,536
Mer
Site Experience FeedbackAug 1, 2026
Very well experience. Nothing negative about it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris
Site Experience FeedbackAug 1, 2026
Awesome interaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Riverbass
Site Experience FeedbackAug 1, 2026
The payment plan made it possible to afford the instruments I needed without having to wait
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
guitwar
Site Experience FeedbackAug 1, 2026
Easy to buy items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jess
Site Experience FeedbackAug 1, 2026
AWESOME!!! GOT MY HUSBANDS DREAM GUITAR!!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ruff
Site Experience FeedbackAug 1, 2026
It was just fine
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Djmurl
Site Experience FeedbackAug 1, 2026
Easy to use website, fast order and checkout.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Chris
Post-Delivery FeedbackAug 1, 2026
Amazing as usual!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
ToeGap
Site Experience FeedbackAug 1, 2026
I love shopping at zounds, I dont often buy music stuff, but when I do, it's here. It's always a great time. As someone with some UI /UX Experience, I do wish they would put a little more love into the visuals of the site. but the experience is great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Picker
Post-Delivery FeedbackAug 1, 2026
You can't beat the kindness of dealing with Zzounds
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
roosvert
Site Experience FeedbackAug 1, 2026
excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ekris.
Site Experience FeedbackAug 1, 2026
Quick and easy experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CK12B1
Site Experience FeedbackAug 1, 2026
My experience was awesome. Such a great place to buy gear.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 1, 2026
Quick, easy. Just need item within week.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Mynor
Post-Delivery FeedbackAug 1, 2026
La verdad me gusta la opción de pagos sin tantas trabas es excelente q feliciten la forma de adquirir un instrumento
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jeff D.
Site Experience FeedbackAug 1, 2026
I never have any negative issues with ZZSounds
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
B T
Site Experience FeedbackAug 1, 2026
The website was easy to navigate. It was easy to input my information.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CathleenAmy
Site Experience FeedbackAug 1, 2026
Very easy site to navigate and easy to make a purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Holy ref
Site Experience FeedbackAug 1, 2026
Easy to use just wish Apple Pay work with split payment
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shazzy
Site Experience FeedbackAug 1, 2026
Great products! I love the fact that you can break the payments down overtime versus having to spend all at once. I always come to this website for equipment and my musical needs!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Elmond
Site Experience FeedbackAug 1, 2026
The best music on line shopping ever.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chappy
Site Experience FeedbackAug 1, 2026
zZounds is an awesome company, easy order placement, fast shipping, they get right to your order crazy fast!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dbark
Site Experience FeedbackAug 1, 2026
always great to deal with
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jake
Site Experience FeedbackAug 1, 2026
Pretty good experience easy pay is great gives me access to having more gear
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RK
Site Experience FeedbackAug 1, 2026
went to find a squier sonic ht h and found it in the color i wanted, the payment planand free shipping is very convenient.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Rell Rock
Site Experience FeedbackAug 1, 2026
Experience has been the same always the best and expedient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackAug 1, 2026
Always excellent!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Owen
Site Experience FeedbackAug 1, 2026
I've always had a pretty good experience with this company.I've only had one hiccup with a payment.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
sonnyd
Site Experience FeedbackAug 1, 2026
I compared you to sweetwater and you had faster shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DjPhatal
Site Experience FeedbackAug 1, 2026
Good site. Great customer service.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
mike
Site Experience FeedbackAug 1, 2026
I was going to purchase item on Amazon but noticed you price was the same and delivery promised much sooner
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dippsy
Site Experience FeedbackAug 1, 2026
it was a great experience.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
WineCountryLisa
Post-Delivery FeedbackAug 1, 2026
I really appreciate that you post the weights of your basses online. It is very helpful when shopping. Sadly, I purchased a bass that said 8 lbs and it was way over that. Your people were really nice about helping me with a return and I appreciate it. Right now I'm not too happy, but ultimately I'm sure I'll shop there again. ;-)
- Overall Rating: 2
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- On Time Delivery: 10
- Customer Support: 10
Festivaal
Site Experience FeedbackAug 1, 2026
Best price on guitar strings
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NightView
Site Experience FeedbackAug 1, 2026
Everything is quick and easy process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shredder
Site Experience FeedbackAug 1, 2026
I’ve have purchased about six guitars and peddles from zzounds in past have not made a purchase for guitars in about 2 years
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chamuko
Site Experience FeedbackAug 1, 2026
Waiting on items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dj Vell
Site Experience FeedbackAug 1, 2026
Love dealing with yal very reasonable and I'm satisfied with your products
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Collin
Site Experience FeedbackAug 1, 2026
Amazing selection and easy to navigate the site. Products are well described with quality pictures and checkout is a breeze, 10/10 would reccomend to anyone looking to purchase music gear.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zel M.
Site Experience FeedbackAug 1, 2026
Truly glad for this site! It has helped me upgrade my instruments.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackAug 1, 2026
I love it
- Overall Rating: N/A
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Mister Scott
Site Experience FeedbackAug 1, 2026
Great experience, I prefer Zzounds over all of the other pro audio retailers.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rolystone
Site Experience FeedbackAug 1, 2026
Love this page
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 1, 2026
It was great to find the site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dave
Site Experience FeedbackAug 1, 2026
I've bought from you a few times always happy. I'm old and shaky the human verification made it hard on me
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Q
Site Experience FeedbackAug 1, 2026
Nothing bad, just wish there was more items to purchase. There are items in the category that I'm looking for but not so much of the preferred items when looking to buy equipment. Overall, there is stuff to find, but if youre looking for items in particular, its not much in that realm (speaking for myself)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sim
Site Experience FeedbackAug 1, 2026
Cool
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Ike
Site Experience FeedbackAug 1, 2026
The only negative I have is the photos of the product were too limited. I had to do a search online for the exact product of interest to get a better 360° visual.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
lszlzsz
Site Experience FeedbackAug 1, 2026
Every thing good and extra's too
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Good
Site Experience FeedbackAug 1, 2026
Looks good so far
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9