zZounds Customer Reviews
zZounds holds a 9.6/10 overall rating and 5,150 verified post-delivery reviews on Bizrate.
zZounds Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 92% | 92% |
 Neutral | 4% | 5% |
 Negative | 4% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
9.2 out of 10
Overall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 92% | 92% |
Neutral | 6% | 6% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for zZounds
Showing 1 - 50 of 40,589
DBTheOne
Site Experience FeedbackJul 25, 2026
I love the fact that this site has high quality gear that is affordable. the 6 month payment options are amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jake
Site Experience FeedbackJul 25, 2026
Super easy transaction and fast, FREE, shipping. Can’t ask for more than that
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
raybob
Site Experience FeedbackJul 25, 2026
I found this site to be easy and efficient!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
El Pepillazo
Site Experience FeedbackJul 25, 2026
muy bueno este sitio
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jess
Site Experience FeedbackJul 25, 2026
Lovely
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
gzorjo
Site Experience FeedbackJul 25, 2026
love that there is a payment plan option
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Gypsikat
Site Experience FeedbackJul 25, 2026
Love sounds, you guys make it possible for me to get the gear I want in an affordable way with the payment plan options !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ant
Site Experience FeedbackJul 25, 2026
N/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ed
Site Experience FeedbackJul 25, 2026
Awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JNICE
Site Experience FeedbackJul 25, 2026
Great products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Richie
Site Experience FeedbackJul 25, 2026
Great experience and payment options!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jaboog
Site Experience FeedbackJul 25, 2026
Easy Purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Pumpkin
Site Experience FeedbackJul 25, 2026
Quick and clean, great financing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lovesick
Site Experience FeedbackJul 25, 2026
All I have is I luv this site.. it allows me to keep up with the best. Thanks
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Tyler
Site Experience FeedbackJul 25, 2026
Website is easy to navigate and the checkout process is extremely quick and easy. A great service to help with bigger studio purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Niko
Site Experience FeedbackJul 25, 2026
Amazing
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Guitartechpete
Site Experience FeedbackJul 25, 2026
Great experience, now let’s see how it all arrives and condition of open box item
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 25, 2026
None
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tee
Site Experience FeedbackJul 25, 2026
Straightforward
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
adiamcastillo
Site Experience FeedbackJul 25, 2026
Today everything was easy and successful, amazing musical web site for us
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Teejack
Site Experience FeedbackJul 25, 2026
Easy to use, search bar worked as expected
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RKC
Site Experience FeedbackJul 25, 2026
Excellent experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wero
Site Experience FeedbackJul 25, 2026
I was really good , so fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
drea
Post-Delivery FeedbackJul 25, 2026
i had a great experience!!
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Matt
Site Experience FeedbackJul 25, 2026
It very pleasant. Everything was easy to find. I wish the item I purchased was in stock though
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
UGmusic
Site Experience FeedbackJul 25, 2026
It was a great experience and I do plan on shopping again at zZounds.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kevin
Site Experience FeedbackJul 25, 2026
Great assistance with online purchase and had the item in stock
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
5Wild0Child4
Site Experience FeedbackJul 25, 2026
Great fast shipping
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
RSH guitar man
Site Experience FeedbackJul 25, 2026
Good easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Justin
Site Experience FeedbackJul 25, 2026
I have nothing bad to say, I love ordering from you guys.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tcp
Site Experience FeedbackJul 25, 2026
Great company
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tonypro from Detroit
Site Experience FeedbackJul 25, 2026
So far, zzounds is a good company. We'll see in the near future to go more in depth..
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
KyleM
Site Experience FeedbackJul 25, 2026
came looking for a beginner guitar and tuner, didn't find what I was looking for in the combo sectrion, but was able to find two seperate items with a great payment plan
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jr
Site Experience FeedbackJul 25, 2026
A friend told me about this place and I found what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 25, 2026
Ive had no problem with zzounds in the past, and customer service is very helpful when I call.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dj Zero T767
Site Experience FeedbackJul 25, 2026
easy navigating, EVERYTHING is exactly where the site say it is,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vince
Post-Delivery FeedbackJul 25, 2026
Exactly Correct every aspect of my locating The piano 🎹. I needed and cost. Ultra Free Fast shipping I am totally Happy 😁
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Anna
Site Experience FeedbackJul 25, 2026
It was good lots of nice items
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Big Dre Day/$.P.C.
Site Experience FeedbackJul 25, 2026
I love the experience I had today I will now do all my shopping here for my music career
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Misty
Site Experience FeedbackJul 25, 2026
Pretty simple set up and easy to navigate. Got a new guitar with payments and I'm so excited!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DJ ScoobyD
Site Experience FeedbackJul 25, 2026
Love ZZounds by all my dj equipment from them love the flexibility in payments
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 25, 2026
Great. Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RodMuziq
Site Experience FeedbackJul 25, 2026
I’ve been a fan of you guys for over 15 years. Everything is always easy to find and purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gg lopez
Site Experience FeedbackJul 25, 2026
Excellent, 100% recommended
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
theseattledrummer
Site Experience FeedbackJul 25, 2026
You all make everything so straightforward and easy to understand, easy to purchase, and your pay as you play financing is peerless I love everything about your company!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Phil B
Post-Delivery FeedbackJul 25, 2026
This is the 4th purchase from zzsounds and there will be many more! I love the fact I can make payments so I can get better quality equipment. So easy to order and fast shipping. I couldn't be happier except for one thing..they need more bass stack choices. I'll be back in 3 months for another tasty choice! Thank you zzsounds!
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJul 25, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cleek
Site Experience FeedbackJul 25, 2026
Trying to purchas
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
The old guy
Site Experience FeedbackJul 25, 2026
Awesome
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Manzo
Site Experience FeedbackJul 25, 2026
Thanks Zzounds
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A