zZounds Customer Reviews
zZounds holds a 9.6/10 overall rating based on 5,003 verified post-delivery reviews on Bizrate.
zZounds Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 92% |
 Neutral | 5% | 4% |
 Negative | 4% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Overall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 92% | 92% |
Neutral | 6% | 6% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for zZounds
Showing 1 - 50 of 40,612
Nato
Post-Delivery FeedbackJul 1, 2026
Excelente
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jobro
Site Experience FeedbackJul 1, 2026
Good experience
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Captain igloo
Site Experience FeedbackJul 1, 2026
I ordered a guitar and got it in 2 days. Thats awesome. Also decent prices. Will order again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joe Shabbydoo
Site Experience FeedbackJul 1, 2026
Seems ok. If the product gets here in 1 piece I'm good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SVVP
Site Experience FeedbackJul 1, 2026
Very easy to navigate. The items are almost always in stock. Fast shipping. What more can you ask for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Oices
Site Experience FeedbackJul 1, 2026
Zero issues. Quick and to the point. I wish you guys cared Darkglass.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nonegood
Site Experience FeedbackJul 1, 2026
Good stuff
- Overall Rating: 9
- Would Shop Here Again: 2
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 1, 2026
Great interactions
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LC
Site Experience FeedbackJul 1, 2026
You’re paying less price for the item But the item gets to you in a timely manner
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Chris C.
Site Experience FeedbackJul 1, 2026
Good easy
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
MPete
Site Experience FeedbackJul 1, 2026
It is always a good experience with zZounds, especially their no interest plans. Their site is simple and straight forward with all needed information.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 1, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ex
Site Experience FeedbackJul 1, 2026
it was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lindy
Site Experience FeedbackJul 1, 2026
Easy to surf website. Simple to understand payment plans.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jim
Site Experience FeedbackJul 1, 2026
Great prices and financing options - thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rocky
Site Experience FeedbackJul 1, 2026
Y'all are great thank you very much.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stone
Site Experience FeedbackJul 1, 2026
Amazing, easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JR from Alaska
Site Experience FeedbackJul 1, 2026
ZZounds is great!! I have used ZZounds for over 20 years, they have always safely shipped new in the box items. ZZounds has always shipped on time. Thank you ZZounds!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Josh
Site Experience FeedbackJul 1, 2026
good afterpay with making easier purches
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ralphie
Site Experience FeedbackJul 1, 2026
All good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stevie3po
Site Experience FeedbackJul 1, 2026
This is the only place i buy my gear from!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Greg
Site Experience FeedbackJul 1, 2026
Website works just fine on my computer, but it was jibberish/garbled on my phone.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lendon
Site Experience FeedbackJul 1, 2026
Perfect fast and easy check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mac
Site Experience FeedbackJul 1, 2026
Easy to purchase. Very Flexible payment and under a week shipping. The bad: Prices are higher than guitar center.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
A site made with the musician in mind
Site Experience FeedbackJul 1, 2026
The benefit of this website is not only the amazing selection of great instruments, but the fact that as a musician on a budget, we need access to a site that is willing to work with you and provide payment plans to help you achieve your goals. Love this site, highly recommend!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nellie
Site Experience FeedbackJul 1, 2026
I love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tim
Site Experience FeedbackJul 1, 2026
So far everything is good. I've purchased a Mackie Mixer from Zounds before and it was a great experience. I expect this to be the same. Thank you Zounds
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Haulinfast
Site Experience FeedbackJul 1, 2026
Great experience! Wish there were more Electronic Drum hardware options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wisconsin Johnson
Site Experience FeedbackJul 1, 2026
I buy from ZZsounds because of the credit option. Easy low payments and I build my credit score. I plan to get a pair of QSC k12's in October. Thanks for having such an awesome Company.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Twin
Site Experience FeedbackJul 1, 2026
It was great and unexpected for the site to have everything and be so easy to manage! Overall 10/10
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bscott
Post-Delivery FeedbackJul 1, 2026
Nothing bad to say .great experience great product
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Bat
Site Experience FeedbackJul 1, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BAYROOT NOYZE
Site Experience FeedbackJul 1, 2026
Great experience,no complaints at all
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shane
Site Experience FeedbackJul 1, 2026
Zzounds always fair dealing. No matter the situation.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Waluh
Site Experience FeedbackJul 1, 2026
I had a great experience. Shopping is easy and I found what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
El Cubanito
Site Experience FeedbackJul 1, 2026
Muy bueno el servicio de zZounds, me gusta, todo bien rápido y seguro
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jer
Site Experience FeedbackJul 1, 2026
I love this site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Geekay the DJ
Site Experience FeedbackJul 1, 2026
Always love shopping on the big ZZ
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rob Paycheck
Site Experience FeedbackJul 1, 2026
Seemed very simple. All the key details were listed clearly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SJ
Site Experience FeedbackJul 1, 2026
It was pretty simple, I saw what I wanted and the ease of purchase was really simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chico
Post-Delivery FeedbackJul 1, 2026
Estoy contento con mi compra llega a tiempo
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Desert d
Site Experience FeedbackJul 1, 2026
Everything was good today. You guys had exactly what I needed for my Akai mpc one G2 so thanks and if I had a line of credit with you guys more like I do with Guitar Center I would spend more money with you, but the payment options you do were pretty cool, but as I said, I would spend a lot more money with you if I had a lot of credit I do most of my shopping Guitar Center because I have a lot of credit with them so… but they didn’t have what I needed than you guys did today so here we are
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Gus
Site Experience FeedbackJul 1, 2026
i like the credit program that you offer, and that i can make a first payment and you sent me the instrument or whatever i buy in your store and that you dont take that long to sent me the instrument and all the trust that you put in your clients so i would always choose ZZound.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bitcher
Site Experience FeedbackJul 1, 2026
I enjoyed the process! Quick and easy!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 1, 2026
I was looking for a better selection in my price range.
- Overall Rating: 1
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Drumking
Site Experience FeedbackJul 1, 2026
Just happy overall to get back into music without having to break the bank
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Seggy
Post-Delivery FeedbackJul 1, 2026
Great experience 3 times now! Love the pay as you go option for payment! Great company.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Ziggy
Site Experience FeedbackJul 1, 2026
New experience . I can really say good or bad
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
TheOneAndOnly
Site Experience FeedbackJul 1, 2026
I really enjoyed this experience especially since you guys are helping me get the 2 items I bought with the multiple payment option?! Thank you guys. I am struggling rn as I put all my money into music and I have recently found out I’m very sick due to genetical reasons so it’s hard for me to bring in money with labor. Music is kind of my last hope. Just recently I got my Pro Tools Specialist and Progressional(Music) Certifications, bought an expensive UA Audio Apollo twin Quad Gen 2 (1500$ + tax it was around 1800$) , and trying to keep up with all the software subscriptions so I can have a plethora of plug ins and DAWs and just create freely. THE ONLY thing left for me was my keyboard Controller/ Beatpad hardware Setup. I have some crappy MVave SMK25II , which don’t get me wrong it’s the best Bluetooth controller you’re gonna find but, it’s just not comparable to anything Akai is making that’s forsure. Because of zZsounds I am able to afford the Akai Controller and mini sampler !!! I would otherwise probably never be able to. And because of that I have fallen in love with this company. One thing tho, I couldn’t find an SD card to go with the sampler and I’m kind of sad with that one thing! I know you guys don’t have as big of a selection as like Sweetwater or Amazon, and I know it’s way easier said than done with something like that, but please try your hardest to get a bigger and better selection with things like SD cards and accessories that are needed for the equipment . Like the correct thunderbolt usbc wire for the UA audio Apollo twin second gen that literally doesn’t even come with it (so wack). Once again, thank you guys!!!! No words can explain how thankful for your system I am with the payments and no credit check. The fact I have this chance I will be paying this bill with a smile on my face each month! You have gained a customer for life👍
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Twellsbeats1313
Site Experience FeedbackJul 1, 2026
It was simple and direct
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10