zZounds Customer Reviews
zZounds holds a 9.6/10 overall rating based on 4,998 verified post-delivery reviews on Bizrate.
zZounds Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 92% |
 Neutral | 5% | 4% |
 Negative | 4% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Overall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 92% | 92% |
Neutral | 6% | 6% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for zZounds
Showing 1 - 50 of 40,628
goatd
Site Experience FeedbackJun 29, 2026
Very fast and easy experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
ColeRavi
Site Experience FeedbackJun 29, 2026
Love zzounds good deal
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Epic Hark Bass Shddr
Post-Delivery FeedbackJun 29, 2026
I liked the product selection and pricing is competitive. The financing with no credit is a huge help . The website was a little tricky going back to find what I was getting, but not bad overall.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Rabid 1 Rabbit
Site Experience FeedbackJun 29, 2026
Prices were a little higher than I expected but I'm happy that it was easy to order and I had the option to pay over time all in all I'm very satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
IohKmaN
Site Experience FeedbackJun 29, 2026
Such an awesome place to purchase items helps people that can’t afford to buy at once and help them enjoy what they love to do!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bailo
Site Experience FeedbackJun 29, 2026
great, fast and easy experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sxvxge Beatz
Site Experience FeedbackJun 29, 2026
Like always zZounds is my go to whenever in need of anything from plugins to hardware and Microphones. I would not be as far as I am in Music Production without zZounds Thank you all so much.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Roodog22
Site Experience FeedbackJun 29, 2026
Great experience. ZZounds had the best price on the Cordoba Dolce Open Box. Please try and ensure that it is in excellent condition. Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dmon
Site Experience FeedbackJun 29, 2026
Great payment plans.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Dan
Site Experience FeedbackJun 29, 2026
Was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay
Site Experience FeedbackJun 29, 2026
Phenomenal
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brodie
Site Experience FeedbackJun 29, 2026
Its awesome for musicians to be able to get the equipment we need
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Félix
Site Experience FeedbackJun 29, 2026
I'm very happy.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Atom12
Site Experience FeedbackJun 29, 2026
I was able to place my order within seconds (after taking days to make my decision). I found all the info I was looking for and the specific synth I wanted. The installment payment plan options are great.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Arthur owens
Site Experience FeedbackJun 29, 2026
Easy and affordable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marcos Soto
Site Experience FeedbackJun 29, 2026
Love the website and all products offered, getting my music equipment and variety is great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Guitarsliger
Post-Delivery FeedbackJun 29, 2026
Great experience found what i was looking for at a great price super fast shipping i will definitely buy from again and will let my friends know
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
None
Site Experience FeedbackJun 29, 2026
Somewhat complicated being that I'm a senior
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackJun 29, 2026
I had a great experience ordering from zZounds. The site is easy to navigate and the ordering process is explained really well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
bakano
Site Experience FeedbackJun 29, 2026
nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Charlie
Site Experience FeedbackJun 29, 2026
It's pretty good and easy to use find most of equipment I like to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
The Hero
Site Experience FeedbackJun 29, 2026
My overall interaction with the website today was good. I found it easy to find what I wanted and what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Savy
Post-Delivery FeedbackJun 29, 2026
The product got delayed 1 day but that was okay it worked perfectly look new out the box and came with extra cables
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 7
- Customer Support: N/A
Impersonations karaoke
Site Experience FeedbackJun 29, 2026
Excellent Experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
V
Site Experience FeedbackJun 29, 2026
Zzounds is a wonderful, applicable website that fits every musicians needs! Highly recommend, especially if you’re on a budget and wanna play now and pay later!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tankdubz
Site Experience FeedbackJun 29, 2026
Always a pleasure working with zzounds
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rebecca
Site Experience FeedbackJun 29, 2026
LOVE your customer service thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Danknugg
Site Experience FeedbackJun 29, 2026
I love this website and I recommend it to all my musician friends.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Mic Knight
Site Experience FeedbackJun 29, 2026
It was easy and amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ziz
Site Experience FeedbackJun 29, 2026
Fast and right to the point!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dj Rob Base
Site Experience FeedbackJun 29, 2026
Zzounds is the best
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joe
Site Experience FeedbackJun 29, 2026
Joe good customer service love the payment plan's.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
El Cocho
Site Experience FeedbackJun 29, 2026
Excelente Servicio Y Comunicación
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carl
Post-Delivery FeedbackJun 29, 2026
My purchase from zZounds was an awesome experience, I highly recommend. They've got amazing finance option, and the item arrived 1 day early. Perfect timing since that was my son's actual birthday. 10/10 would purchase from them again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Blue
Site Experience FeedbackJun 29, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dj Nellie
Site Experience FeedbackJun 29, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
JW
Site Experience FeedbackJun 29, 2026
Great and even got a discount
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Caka77
Site Experience FeedbackJun 29, 2026
Overall easy and fast for me to purchase an item.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Rick
Site Experience FeedbackJun 29, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ToneTone
Site Experience FeedbackJun 29, 2026
Easy transaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Prince
Site Experience FeedbackJun 29, 2026
All Around Great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
deMond dUshawn
Site Experience FeedbackJun 29, 2026
The ease of information and taking one's time to decide is the best part of this website. I'm greatly appreciative and look forward to my next purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cesar
Site Experience FeedbackJun 29, 2026
Me Gusta Comprar Con Ellos Los Precios Son Bueno
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 29, 2026
Love u guys, just have to make those payments
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 29, 2026
7yt7tt66t6
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Aaron
Site Experience FeedbackJun 29, 2026
It was nice to see redit verifying the authenticity of the website because it seems too good to be true. Excited!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 29, 2026
It was great I loved every minute of it of it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rover
Site Experience FeedbackJun 29, 2026
The operator that handled my call was knowledgeable, polite, patient. Check out process seems to have gone well.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Matt
Site Experience FeedbackJun 29, 2026
Very informative interface. Let's you know what to expect from the jump. I like that.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TINY
Site Experience FeedbackJun 29, 2026
Had a very simple and easy shopping and checkout experience. Will definitely be back again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10