zZounds Reviews - 4,933 Post-Delivery Reviews - 9.6/10
zZounds Rating
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19 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 92% | 93% |
 Neutral | 4% | 4% |
 Negative | 4% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Overall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 92% | 92% |
Neutral | 6% | 6% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for zZounds
Showing 1 - 50 of 40,574
my experience
Post-Delivery FeedbackJun 15, 2026
i got my item and it was damaged.
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- On Time Delivery: 10
- Customer Support: 8
LilRay
Site Experience FeedbackJun 15, 2026
It was nice and easy to use
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Geez
Site Experience FeedbackJun 15, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cal
Post-Delivery FeedbackJun 15, 2026
Very satisfying with the new Scarlett solos 2i2 gen 4 amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
AllForOne210
Site Experience FeedbackJun 15, 2026
I looove this site been using it for years and will continue too
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DJ Spoon
Site Experience FeedbackJun 15, 2026
Good gear options, awesome payment plans and easy to save my cart. Can't wait to receive my new PA System!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bigfatpig25
Site Experience FeedbackJun 15, 2026
It was perfect quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gibson_Goldtop
Site Experience FeedbackJun 15, 2026
Seamless and very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
ERIK
Site Experience FeedbackJun 15, 2026
Good experience! Will continue to use this site as my go to specifically for the payment option they have which helps me get the more expensive products i really want! Highly recommend. I have had a great experience with zzounds!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J. Miig
Site Experience FeedbackJun 15, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Siervo
Site Experience FeedbackJun 15, 2026
Ha sido una experiencia fantástica
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
deMondUshawn
Site Experience FeedbackJun 15, 2026
Tremendous experience, upon finding this website I immediately made a purchase and I'm so thankful for this website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Calvin
Site Experience FeedbackJun 15, 2026
FANTASTIC
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rickroc
Site Experience FeedbackJun 15, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Willsie
Site Experience FeedbackJun 15, 2026
This is probably my 10th or 11th purchase from Zzounds. I love the products and play as you pay
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Christopher
Site Experience FeedbackJun 15, 2026
Website was amazing, beautiful selection. Clear instructions and I’m excited to finish payment and make this long time beautiful guitar mine
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
Yahh
Post-Delivery FeedbackJun 15, 2026
Easy to use website, fast checkout, fast delivery
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
Ron
Site Experience FeedbackJun 15, 2026
Everything was great. I wish the price for one of the item was lower, but the trade off is that I get to pay in installments.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Charlee
Site Experience FeedbackJun 15, 2026
Zzounds rocks
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Agapetos
Site Experience FeedbackJun 15, 2026
Smooth except PayPal address issue, but resolved it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
EricV318
Site Experience FeedbackJun 15, 2026
Its easy to navigate and simple to use. Hopefully more selection over all in the future.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
winkles63
Site Experience FeedbackJun 15, 2026
It wasn't easy to pick up when I wanted and though I couldn't find the chord, the plugs the guitar to the amplifier. I found everything else, and even though they're at a stop to let me know. Right away, when the guitar comes in
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alex
Site Experience FeedbackJun 15, 2026
Good, happy with no shipping fees and the open box deal
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
Dave A
Site Experience FeedbackJun 15, 2026
You had the soundhole cover in stock. Even Amazon didn’t have it. Kudos to you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackJun 15, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 15, 2026
Easy to navigate the website and found everything I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 15, 2026
Zzz
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Gillyman
Site Experience FeedbackJun 15, 2026
I feel as though the process of buying a guitar from the website was very user friendly and gave me lots of options to go about my purchase. The experience was hassle free.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
bubba434
Site Experience FeedbackJun 15, 2026
been purchasing from zZounds for years. Simple to use and the pay as you go has saved me for sure!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Buckman bc
Site Experience FeedbackJun 15, 2026
Solid interactions and great help
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
WeDareYouTwo
Site Experience FeedbackJun 15, 2026
Great
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
JimWest
Site Experience FeedbackJun 15, 2026
love the free shipping and NO interest
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cp
Site Experience FeedbackJun 15, 2026
awesome
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bryan
Site Experience FeedbackJun 15, 2026
The website's functionality is very user-friendly, easy to follow, and makes purchasing easy. I did not find a section to see the full specs of the product I was purchasing, so I just look it up online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Reaper
Site Experience FeedbackJun 15, 2026
Easy and the best to shop
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hollywood
Site Experience FeedbackJun 15, 2026
Great Company to work with, Fast shipping no hassle returns
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dale
Site Experience FeedbackJun 15, 2026
Very easy and plenty of options for what I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Peter
Site Experience FeedbackJun 15, 2026
Fast, easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bob
Site Experience FeedbackJun 15, 2026
No trouble
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
PTG
Site Experience FeedbackJun 15, 2026
I was recommended by a friend to use this website and it was such an easy place to navigate and purchase as well as the monthly payment option is a great option for people who may not earn a lot of money.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Casper
Site Experience FeedbackJun 15, 2026
The process was clear and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tj
Site Experience FeedbackJun 15, 2026
I got a great deal on an open box item! Happy with services.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hendog6429
Site Experience FeedbackJun 15, 2026
Wanted a kemper remote for my profiler. I have sooo many tones, this is essential to operate without the need of a pc.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cam
Site Experience FeedbackJun 15, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay Reau
Site Experience FeedbackJun 15, 2026
Decent pricing for a wireless guitar system. Curious to see how well it responds in a venue. I've got 2 performances coming up so this helps tremendously with becoming wire-free.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
FrassDon
Site Experience FeedbackJun 15, 2026
Good to do business with you
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Shawn
Site Experience FeedbackJun 15, 2026
Zzounds is my go to place for gear, and they have been since I bought a seven string from them a decade ago.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zubes
Site Experience FeedbackJun 15, 2026
Easy to find, good price, great information. Exactly what I needed with fast shipping!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Phil
Site Experience FeedbackJun 15, 2026
Good company I would recommend them to anyone.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
The Master’s Barber
Site Experience FeedbackJun 15, 2026
Good excited and thankful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10