zZounds Customer Reviews
zZounds holds a 9.6/10 overall rating and 5,154 verified post-delivery reviews on Bizrate.
zZounds Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 92% | 92% |
 Neutral | 4% | 5% |
 Negative | 4% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Overall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 92% | 91% |
Neutral | 6% | 7% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for zZounds
Showing 1 - 50 of 40,577
Jirt
Site Experience FeedbackJul 31, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jk
Site Experience FeedbackJul 31, 2026
Excellent website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marko Djekic
Site Experience FeedbackJul 31, 2026
Very great and easy access.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
tender
Site Experience FeedbackJul 31, 2026
All good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vasco
Site Experience FeedbackJul 31, 2026
Wonderrrful!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HDS
Site Experience FeedbackJul 31, 2026
I loved Zoie’s.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Emjay
Site Experience FeedbackJul 31, 2026
Simple friendly and great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 31, 2026
Still hard to believe I couldn't get everything!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Luis Membreno
Site Experience FeedbackJul 31, 2026
Amazing monthly payment options that other companies don’t offer
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mattspig711
Site Experience FeedbackJul 31, 2026
It was a good experience. Website is easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Willy
Site Experience FeedbackJul 31, 2026
I love the website
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Eddie
Site Experience FeedbackJul 31, 2026
Love it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stew
Site Experience FeedbackJul 31, 2026
Always loved this company and their generous no interest payment plan
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Macman88
Site Experience FeedbackJul 31, 2026
Always a great easy experience. First purchase in a while because I use other vendors but I am pleased with the experience.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Don lemon
Site Experience FeedbackJul 31, 2026
Zzounds is great because they help you get the gear you need with little money down. Payments are great and no interest.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Clint
Site Experience FeedbackJul 31, 2026
Overall very good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Piano Man
Site Experience FeedbackJul 31, 2026
Everything was very good. Very nice experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Will
Site Experience FeedbackJul 31, 2026
Great website. Been thinking about this purchase for months and finally pulled the trigger
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alfnunez
Site Experience FeedbackJul 31, 2026
It was relatively quick and easy; however, I didn't understand the store's payment plan—it didn't give me the options at the time of payment.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Mel
Site Experience FeedbackJul 31, 2026
Great shopping experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zak
Site Experience FeedbackJul 31, 2026
Was great have ordered from site plenty of times before. If you do have to use the payment plan it’s very easy to do
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jaizen
Site Experience FeedbackJul 31, 2026
easy to navigate, greate purchasing options
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
KindBuddha
Site Experience FeedbackJul 31, 2026
Easy to order. Thank you.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
trashboatphilly
Site Experience FeedbackJul 31, 2026
It was easy and I'm super excited to get my guitar
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 31, 2026
my overall interaction has been dope, meaning cool. no issues at all. ive ordered a turntable and was really happened on how fast it came.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tripod
Site Experience FeedbackJul 31, 2026
I would have never ever been able to afford unless Paul or Marshall amp without your payment options no credit check I'm sure truly truly grateful
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Erob
Site Experience FeedbackJul 31, 2026
Very straight forward experience, good overall!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Siul
Site Experience FeedbackJul 31, 2026
I love it the payment plans are amazing!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MR Louisiana
Site Experience FeedbackJul 31, 2026
Very good experience thanks for making it easy for the average American to get a instrument
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
SammyC
Site Experience FeedbackJul 31, 2026
Always amazing!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rivejav
Site Experience FeedbackJul 31, 2026
Fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 31, 2026
Easy to navigate, quick reactions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nice
Site Experience FeedbackJul 31, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 31, 2026
It was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Don Bark
Site Experience FeedbackJul 31, 2026
Always good when you can finance for 12 months.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jandro
Site Experience FeedbackJul 31, 2026
Love it
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DeeKu
Site Experience FeedbackJul 31, 2026
It was Really simple and easy to do and get what I needed very straight to the point
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tony
Site Experience FeedbackJul 31, 2026
Seamless experience!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tavion G
Site Experience FeedbackJul 31, 2026
It was very easy to find what I wanted and the free shipping is great!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Blue
Site Experience FeedbackJul 31, 2026
It was pleasant and quick
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Old dog
Site Experience FeedbackJul 31, 2026
Had a good experience, website worked with speed. Purchased a used item would be nice to see actual photos of item.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
dj j r
Site Experience FeedbackJul 31, 2026
I loved buy here
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KB
Site Experience FeedbackJul 31, 2026
This is my first purchase. But I am looking forward to receiving the product and future purchases.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Good Dayz
Site Experience FeedbackJul 31, 2026
Goood
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
dj j r
Site Experience FeedbackJul 31, 2026
very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Javixla
Site Experience FeedbackJul 31, 2026
Loved the website and the prices are fair and the pay as you okay program is great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Robby K
Site Experience FeedbackJul 31, 2026
Everything was great , I’ve used zzounds multiple times over the last few years and everything is amazing .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CC
Site Experience FeedbackJul 31, 2026
Good interaction with the website today. I checked a couple days ago and saw this deal and it's still active so I purchased today.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay Supiria
Site Experience FeedbackJul 31, 2026
Glad I'm able to try out new gear while in the studio from zzound.com and I hope to start ordering high end compressor like distressors soon.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Chillhopper
Site Experience FeedbackJul 31, 2026
I appreciate a website that isn’t inundated with ads and popups. Everything is easily found and the things I want are available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9