zZounds Customer Reviews
zZounds holds a 9.6/10 overall rating and 5,498 verified post-delivery reviews on Bizrate.
zZounds Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 92% |
 Neutral | 6% | 5% |
 Negative | 3% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
8.9 out of 10
Overall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 92% | 92% |
Neutral | 6% | 6% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
Recent Reviews for zZounds
Showing 1 - 50 of 40,442
Online Shopper
Site Experience FeedbackOct 5, 2026
GREAT
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 5, 2026
Arggg
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
Bigmeik79
Site Experience FeedbackOct 5, 2026
I've had nothing but good experiences on this site I highly recommend it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Charles R
Site Experience FeedbackOct 5, 2026
Purchasing products was easy fast and straightforward plenty of products to choose from with several payment options and fast shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Seanalu26
Site Experience FeedbackOct 5, 2026
Very good user interface! Wish you guys had more neural cortex minis
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jeremy
Site Experience FeedbackOct 5, 2026
My experience with Zzounds was excellent I have no problems what’s so ever!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dj Inferno
Site Experience FeedbackOct 5, 2026
This website is really nice and helping me get in my feet
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zee
Site Experience FeedbackOct 5, 2026
It was a pretty good interaction. I will recommend others.
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
jc
Site Experience FeedbackOct 5, 2026
Interest Free is really good Im satisfied with my purchase and it was quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Cindyann
Site Experience FeedbackOct 5, 2026
It was very easy to pick a plan and I'm so excited about the purchase I made
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 5, 2026
Always good to purchase here but not enough variety items on stock.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
LeSage
Site Experience FeedbackOct 5, 2026
Zzounds has always been great about making gear that would otherwise be out of reach, affordable and easy.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Awesome
Site Experience FeedbackOct 5, 2026
Awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
swmngpt
Site Experience FeedbackOct 5, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Messy
Site Experience FeedbackOct 5, 2026
Fue muy tradable la compra recommendable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ted S.
Site Experience FeedbackOct 5, 2026
Very good experience
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
critter
Site Experience FeedbackOct 5, 2026
this is my second purchase and it’s been amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Triplestax
Site Experience FeedbackOct 5, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 5, 2026
Very simple and fair.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alternativenob
Site Experience FeedbackOct 5, 2026
Real good site very helpfull
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Great website!
Site Experience FeedbackOct 5, 2026
Great! I have been ordering from this company for years. The website is efficient and checkout is easy and self explanatory.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Barbies
Site Experience FeedbackOct 5, 2026
Easy online purchase
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
kyle
Site Experience FeedbackOct 5, 2026
Great company!! I love getting all my gear here.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jose
Site Experience FeedbackOct 5, 2026
Is good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nip
Site Experience FeedbackOct 5, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
9 JUAN JUAN
Site Experience FeedbackOct 5, 2026
Ease of use and plenty of purchasing power
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Bree
Site Experience FeedbackOct 5, 2026
This is not my first time to the site and I'm always satisfied with my interaction with zzounds.com. I "Window Shop" a lot and I come back to my wish list to research and purchase items I've selected.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 5, 2026
Love the boss Eband. It’s a great practice tool
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 8
Anne
Site Experience FeedbackOct 5, 2026
Products and purchase from this company have always been stellar.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Doc
Site Experience FeedbackOct 5, 2026
Great experience and they beat a competitor price. Very easy transaction!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Protect my axe
Site Experience FeedbackOct 5, 2026
I’ve used the service before has always been a good experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
YURSON95
Site Experience FeedbackOct 5, 2026
Excellent easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Squidy
Site Experience FeedbackOct 5, 2026
Found the site kinda by accident looking for gear and I'm very glad I found it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RonnieRon
Site Experience FeedbackOct 5, 2026
Easy to find products easy to check out
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Jonny
Site Experience FeedbackOct 5, 2026
zZounds has really helped me get my passion with music back.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Prince
Site Experience FeedbackOct 5, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sticks and Stones for Stoner Studios
Site Experience FeedbackOct 5, 2026
Awesome experience. Love interacting with the website. as well as the staff, always helpful and taking care of me and my music needs
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
amu
Site Experience FeedbackOct 5, 2026
na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mikey
Post-Delivery FeedbackOct 5, 2026
Very fast shipping, great packaging. Was open box (knew that when ordered) but will be returning because of the condition.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- On Time Delivery: 8
- Customer Support: 7
Pmo
Site Experience FeedbackOct 5, 2026
Awesome
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Kelly
Site Experience FeedbackOct 5, 2026
Great price! Easy checkout, fast shipping!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 5, 2026
im glad i found site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Cheesey
Site Experience FeedbackOct 5, 2026
Second time buying a guitar, love this site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J
Site Experience FeedbackOct 5, 2026
Easy to select the item and checkout. Thank you for the payment options.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Steven
Site Experience FeedbackOct 5, 2026
Interaction was great. Found what i was looking for, got it ordered, and had no real issues. The only thing i have encountered on this site that i would change is the filter options. Being able to filter by tuner type would be a plus but honestly thats a very small complaint
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anthony
Site Experience FeedbackOct 5, 2026
product information is informative and accurate. ordering experience and checkout is smooth.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CB
Site Experience FeedbackOct 5, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Qwess
Site Experience FeedbackOct 5, 2026
It was good. I don't typically buy from any site other than guitar center but the product page made it seem secure with tons of checkout options. I also researched you online and got good feedback on customer support.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ray
Site Experience FeedbackOct 5, 2026
Pretty good website is easy to navigate and love the no credit check payments
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
lil ivory
Site Experience FeedbackOct 5, 2026
I love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10