zZounds Reviews - 4,935 Post-Delivery Reviews - 9.6/10
zZounds Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 92% | 93% |
 Neutral | 4% | 3% |
 Negative | 4% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Overall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 92% | 92% |
Neutral | 6% | 6% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
Recent Reviews for zZounds
Showing 1 - 50 of 40,557
Rhythm Pete
Site Experience FeedbackJun 16, 2026
Great way to purchase musical equipment.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Crooksmafia
Site Experience FeedbackJun 16, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rick
Site Experience FeedbackJun 16, 2026
So far I like it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
end Goat
Site Experience FeedbackJun 16, 2026
zZounds had a product I needed and, based on previous positive purchasing experiences, I opted for the option to use a payment plan, which was easy and clearly indicated. While I could have purchased it outright, I like the option to pay incrementally over a few months.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Gabekeys
Site Experience FeedbackJun 16, 2026
That’s the fourth time I am buying products from you Zsounds all I have to say is that I love this store! I have referred them to at least 6 friends of mine and they all have bought Products! The only downside of zsounds is that they do not do payment plans on plugins/VST!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mr L Daddy
Site Experience FeedbackJun 16, 2026
Hassell free experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kobe
Site Experience FeedbackJun 16, 2026
It was smooth and easy
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Bushape
Site Experience FeedbackJun 16, 2026
smooth transaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Soulvibe
Site Experience FeedbackJun 16, 2026
Excellent easy transaction and I look forward to returning.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
CeE
Site Experience FeedbackJun 16, 2026
good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Brié
Site Experience FeedbackJun 16, 2026
no problem
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
GB
Site Experience FeedbackJun 16, 2026
Very good. Desired item was on sale. Service always good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
zzndscstmr
Post-Delivery FeedbackJun 16, 2026
zZounds is my favorite website for buying musical instruments and gear.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Chub
Site Experience FeedbackJun 16, 2026
Here because of bolo the producer
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jose Lucas
Site Experience FeedbackJun 16, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jayden
Site Experience FeedbackJun 16, 2026
It was a fast and easy experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Frost
Site Experience FeedbackJun 16, 2026
Easy flow, great !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bo
Site Experience FeedbackJun 16, 2026
I have bought from Zzounds before and have been very happy with the purchase. Everything from the website with the items available to checkout, shipping and delivery was great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bpatzan
Site Experience FeedbackJun 16, 2026
Zzounds is just overall the best. I’ve been buying from yall since my teenage years and I will continue to be a happy customer!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
K114
Site Experience FeedbackJun 16, 2026
Good I love how easy it is to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mr T
Site Experience FeedbackJun 16, 2026
no complaints at all to be honest!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
H. Santos
Site Experience FeedbackJun 16, 2026
Enjoyed the shopping experience and the helpful information. Saved time on research and going back and forth.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Z
Site Experience FeedbackJun 16, 2026
All around a great experience with everything. My main interest is what condition the gear shows up in.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Travman music
Site Experience FeedbackJun 16, 2026
It was really easy! Awesome!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Harper
Site Experience FeedbackJun 16, 2026
Very easy to setup and complete order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Truie
Site Experience FeedbackJun 16, 2026
Checkout was smooth.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Naaaat
Site Experience FeedbackJun 16, 2026
Everything was quick & easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vman
Site Experience FeedbackJun 16, 2026
i’ve always had an amazing experience. Even when I’ve called to pay off previous purchases, it’s always been awesome.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dj seven
Site Experience FeedbackJun 16, 2026
It’s been great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Silverwolfz
Site Experience FeedbackJun 16, 2026
Fast and easy
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Zbo
Site Experience FeedbackJun 16, 2026
This is the best website I’ve ever been a part of amusing and I will continue using it and Bass with forever be your customer
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rickyq
Site Experience FeedbackJun 16, 2026
Loved it great site
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Perocco
Site Experience FeedbackJun 16, 2026
My purchase was good. The site is always very agile.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Music Mike
Site Experience FeedbackJun 16, 2026
Was able to get an agent to help price match- actually beat, the price from another retailer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 16, 2026
Zions always gives me the information I need when I need it in a polite and courteous way
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Johnny
Site Experience FeedbackJun 16, 2026
It was easy and painless! Glad that this was such a super fast process. I had 30 min to make a purchase for next day shipping. I was able to do it in under 2 min
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tim C
Site Experience FeedbackJun 16, 2026
It was easy and convenient!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sam
Site Experience FeedbackJun 16, 2026
I was happy to find this item available and on sale. I need it for a service this weekend and will have time to install it and get a feel for the use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aaron
Site Experience FeedbackJun 16, 2026
The experience was fine I look forward to doing buisiness again
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 16, 2026
Apple Pay failed, but many other options. Fair prices and fast shipping.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Dj VooDoo
Site Experience FeedbackJun 16, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Roman
Site Experience FeedbackJun 16, 2026
I really appreciate the no credit check option. love a good flexible payment option.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Charlie
Site Experience FeedbackJun 16, 2026
The payment plans are clutch. My only complaint is that I haven't found a hughes & kettner black spirit 200 hahahahaha just kidding
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mr Flowers
Site Experience FeedbackJun 16, 2026
i love shopping with Zzounds. gives us musicians a real way to continue to invest in our craft.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KerVrek
Site Experience FeedbackJun 16, 2026
I just started at my singing journey and was looking at videos on YouTube when I came across one of your videos and saw this site. Ran right over and checked it out. I love the site. It helped me find exactly what I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Frank !
Site Experience FeedbackJun 16, 2026
Love it !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rick
Site Experience FeedbackJun 16, 2026
Good and straightforward purchase experience.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Abe
Site Experience FeedbackJun 16, 2026
Love Zzounds!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kevin
Site Experience FeedbackJun 16, 2026
had what I needed except for the rack ears but ordered them from another vendor
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Moslee33
Site Experience FeedbackJun 16, 2026
It's always top notch. I couldn't find something bad to say about it if I tried. Not even if I tried. Really freaking hard
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10