zZounds Customer Reviews
zZounds holds a 9.6/10 overall rating and 5,482 verified post-delivery reviews on Bizrate.
zZounds Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 92% |
 Neutral | 6% | 5% |
 Negative | 3% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
8.7 out of 10
Overall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 92% | 92% |
Neutral | 6% | 6% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
Recent Reviews for zZounds
Showing 1 - 50 of 40,458
Online Shopper
Site Experience FeedbackOct 3, 2026
I love this site nothing but good things to say!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joe
Site Experience FeedbackOct 3, 2026
Good
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Cesar
Site Experience FeedbackOct 3, 2026
Best website I've been on
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brownsugar
Site Experience FeedbackOct 3, 2026
Awesome
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
JL
Site Experience FeedbackOct 3, 2026
They had the items I was looking to buy for a fair price
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Kammmmm
Site Experience FeedbackOct 3, 2026
Amazing always great selection and customer service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MadDog
Site Experience FeedbackOct 3, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Juan
Site Experience FeedbackOct 3, 2026
It was good and eadu
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Dee
Site Experience FeedbackOct 3, 2026
It was fine
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Solid
Post-Delivery FeedbackOct 3, 2026
On Point everytime.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
lenroi
Site Experience FeedbackOct 3, 2026
my experience with ZZoundsi s always a good one so far. The equipmentis excellent, and i'm completly satisfied with all things concerned, from initial contact to using the equipment and everything in between.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Everything
Site Experience FeedbackOct 3, 2026
Everything
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Walt151
Site Experience FeedbackOct 3, 2026
I loved it. Easy to use and great selection
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Wwww
Site Experience FeedbackOct 3, 2026
I love zzounds fast shipping great service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bumble
Site Experience FeedbackOct 3, 2026
every sale from z zounds has been great zero hassles, fast shipping, great pricing.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
DJSHAWNYT
Site Experience FeedbackOct 3, 2026
It’s was an easy process, with little to no problems.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Larsona
Site Experience FeedbackOct 3, 2026
I’ve purchased a few things from ZZounds. Not so much lately, but that could change in an instant
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Excellent
Site Experience FeedbackOct 3, 2026
Awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Z
Site Experience FeedbackOct 3, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
lv
Site Experience FeedbackOct 3, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dragoneyes
Site Experience FeedbackOct 3, 2026
I have never had an issue with ordering or finding anything on the site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shane
Site Experience FeedbackOct 3, 2026
The pay as you play plan is an absolute game changer. Im very excited.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BanjoBilly
Site Experience FeedbackOct 3, 2026
Very easy to navigate the online store.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
DanO
Site Experience FeedbackOct 3, 2026
Always enjoy buying from ZZound
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Funkboy
Site Experience FeedbackOct 3, 2026
I had to enter things multiple times during check out.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
zjm68
Site Experience FeedbackOct 3, 2026
Always a pleasure doing business with ZZounds.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BG
Site Experience FeedbackOct 3, 2026
Wonderful experience. Highly impressed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
djvanone
Post-Delivery FeedbackOct 3, 2026
I have ordered from Zzounds for many years and enjoy their customer support and also ease of having payment installments.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
PJK
Post-Delivery FeedbackOct 3, 2026
My picks were not delivered, but customer service gave me a $25 gift card. I am very pleased 😀
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 5
- Customer Support: 10
Dj Reflexx
Site Experience FeedbackOct 3, 2026
Oliver_ford82@hotmail.com
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Larry
Site Experience FeedbackOct 3, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sleejune70
Site Experience FeedbackOct 3, 2026
Awesome!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Catillac
Site Experience FeedbackOct 3, 2026
Great
- Overall Rating: N/A
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Adam
Site Experience FeedbackOct 3, 2026
Everything is top notch. Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Viddyondabeat
Site Experience FeedbackOct 3, 2026
It was quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pitox23
Site Experience FeedbackOct 3, 2026
Bueno
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Snūch!
Site Experience FeedbackOct 3, 2026
Your awesome, thanks!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Medical Grade Mike
Site Experience FeedbackOct 3, 2026
Zzounds is literally the best website ever.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ra
Post-Delivery FeedbackOct 3, 2026
I wish I heard about you guys sooners
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Dale
Site Experience FeedbackOct 3, 2026
Awesome. Professional and knowledgeble
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Lori
Site Experience FeedbackOct 3, 2026
The overall experience was good, it was easy to use and the categories were easy to navigate. The pay as you play thing is also very good and useful with all of the options it has.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rick
Site Experience FeedbackOct 3, 2026
I was glad to find out that they do a payment plan that can afford on a awesome guitar
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stevie J
Site Experience FeedbackOct 3, 2026
Great payment plans here!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Ready_Eddie
Site Experience FeedbackOct 3, 2026
Good purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ricardo2026
Site Experience FeedbackOct 3, 2026
Easy checkout process and great service
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Joshb
Site Experience FeedbackOct 3, 2026
Zzounds.com is the best!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Jay
Post-Delivery FeedbackOct 3, 2026
The experience was great it was so good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 9
Mutt
Site Experience FeedbackOct 3, 2026
Very easy to find what I wanted and just as easy to purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rickey
Site Experience FeedbackOct 3, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jeff
Site Experience FeedbackOct 3, 2026
Website works very well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10