zZounds Customer Reviews
zZounds holds a 9.6/10 overall rating and 5,473 verified post-delivery reviews on Bizrate.
zZounds Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
19 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 93% |
 Neutral | 5% | 4% |
 Negative | 3% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
8.7 out of 10
Overall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 92% | 92% |
Neutral | 6% | 6% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
Recent Reviews for zZounds
Showing 1 - 50 of 40,493
Billy
Site Experience FeedbackOct 2, 2026
Affirm payment option sealed the deal for me. $175 for 6 months. DONE!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
bmartinez25
Site Experience FeedbackOct 2, 2026
The website is easy to navigate. I found what I wanted instantly. The pictures had great detail as well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Willi
Site Experience FeedbackOct 2, 2026
None
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Sal
Site Experience FeedbackOct 2, 2026
Great product. Great payment options. Recommended to all.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Collin
Post-Delivery FeedbackOct 2, 2026
I never thought I could do payments on guitars or gear in the past. Thanks to ZZSounds I have the gear I want to make the sounds I could only stare at in a store. Thanks yall.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Leatherman
Site Experience FeedbackOct 2, 2026
Great experiences buying gear. Competitive price and fast free shipping. Also did a good job keeping me informed during the entire process. Thanks!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 2, 2026
ive heard great things and hope to share the experience
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Tattoo man
Site Experience FeedbackOct 2, 2026
Love your products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TinaMerrie
Site Experience FeedbackOct 2, 2026
You’re the best company EVAR!!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Georgie
Site Experience FeedbackOct 2, 2026
Great interaction. No issues to report
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aaron
Site Experience FeedbackOct 2, 2026
I love the payment plan availability. That way I can afford a better guitar than I would normally.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 2, 2026
It’s been very interesting
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Frank
Site Experience FeedbackOct 2, 2026
Great site. Like shopping from your site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 2, 2026
I always enjoy ordering from ZZounds!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alex
Site Experience FeedbackOct 2, 2026
I appreciate the simplicity of the zzounds website design and often find products not often carried by other large music retailers.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dak
Site Experience FeedbackOct 2, 2026
Really cood
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
hound-dawg looper
Site Experience FeedbackOct 2, 2026
This is my second purchase of a relatively large amount (that is for me) from zZounds recently. Through the years, I have bought many items for many dollars via the internet. I regret that only recently have I discovered zZounds, which has far exceded all other sites in every way providing a pleasant experience. for me. Everthing from the friendly ,helpful customer service,to the check-out has for me been beyond expectations.Thanks for the positive inter-actions. Sincerely, Jerry Worsham
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bill C
Site Experience FeedbackOct 2, 2026
Great website, very upfront and detailed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 2, 2026
Website looks a bit outdated and no reviews of the product I was ordering
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Ghost
Site Experience FeedbackOct 2, 2026
smooth and sweet
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DJ KIzzoom
Post-Delivery FeedbackOct 2, 2026
It was a very easy experience. I really like that they have in house financing. I like that you can pick an installment plan for your needs. Whenever i call them they seem very knowlegable with there products. i will buy from them again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Kezmo
Site Experience FeedbackOct 2, 2026
Perfect experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Whiskey Redz
Site Experience FeedbackOct 2, 2026
Zzounds always seems to have what I'm looking for and I've been using them for about 7 years now. I've only had two disappoinments so far and they were just minor inconveniences.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Chris
Site Experience FeedbackOct 2, 2026
Easy checkout and had the product I needed available
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
DJ Pills
Site Experience FeedbackOct 2, 2026
Easy to look up items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beaux-Pete
Site Experience FeedbackOct 2, 2026
Easy, and good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Bobbito Ross
Site Experience FeedbackOct 2, 2026
The website was user friendly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marco
Site Experience FeedbackOct 2, 2026
I like the finance opt.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Msmzic
Site Experience FeedbackOct 2, 2026
Website is easy to operate, great selection of products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KEVINM
Post-Delivery FeedbackOct 2, 2026
Overall experience was good. I received the wrong color part. I am expecting a refund as it was returned unopened and timely. My experience with zz have been pretty good going back 10 years or more.
- Overall Rating: N/A
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 9
DJ ButtaWu
Site Experience FeedbackOct 2, 2026
Its all good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Donna sold!!!
Site Experience FeedbackOct 2, 2026
Good
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
JuggaloDon17
Post-Delivery FeedbackOct 2, 2026
Got the Dave Mustaine V it's great had it for about a month now and no major problems. The case that came with it is very nice. The only problem I had is the action was really high. But that was an easy fix.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Mike.S
Site Experience FeedbackOct 2, 2026
had a great experience with customer service over the phone she explained everything I needed to know about the product and made my order very easy. I do really wish there was a military/first responder discount available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gospel joe
Post-Delivery FeedbackOct 2, 2026
Overall very satisfied with product quality and company
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Chrisluvw72
Site Experience FeedbackOct 2, 2026
It was a pleasure
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tattoo man
Site Experience FeedbackOct 2, 2026
I love your products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
2Photoyou
Site Experience FeedbackOct 2, 2026
I love your website! It’s so easy to search for and find the items I’m looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ace You Got It
Site Experience FeedbackOct 2, 2026
My experience with zZounds has been incredible\. As a music lover, I truly appreciate the work the company does to make quality musical instruments and equipment accessible and affordable\. The website is easy to navigate, the selection is excellent, and the payment options make purchasing music gear much easier\. Every buying experience I have had has been smooth, convenient, and dependable\. Shipping has been straightforward, and I appreciate being able to find the equipment I need in one place\. zZounds has helped make my passion for music more enjoyable, and I look forward to continuing to purchase my music gear from them.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
GRIT'EE
Site Experience FeedbackOct 2, 2026
I'd been waiting for something special and the time is right
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RDB2
Site Experience FeedbackOct 2, 2026
fast shipping, good prices and payment plans
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Azulero
Site Experience FeedbackOct 2, 2026
I've been a zZounds customer for the last 20+ years. Their customer service is the best available!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jake
Site Experience FeedbackOct 2, 2026
its great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Trey
Post-Delivery FeedbackOct 2, 2026
Great experience! Repeating customer here, and will always order from zZsounds!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Louie
Site Experience FeedbackOct 2, 2026
The best store to make your purchases
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zurvo
Site Experience FeedbackOct 2, 2026
Always convenient and obtainable gear to expand my sound to help me reach new milestones.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jred
Site Experience FeedbackOct 2, 2026
Great website fast checkout.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
JC
Site Experience FeedbackOct 2, 2026
Great and fast checkout. Great shopping and product details.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wes
Site Experience FeedbackOct 2, 2026
Nothing bad to report. Good experience.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 2, 2026
Quick no credit check purchase , with free, fast shipping.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10