zZounds Customer Reviews
zZounds holds a 9.6/10 overall rating and 5,210 verified post-delivery reviews on Bizrate.
zZounds Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 92% | 91% |
 Neutral | 5% | 6% |
 Negative | 4% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Overall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 92% | 92% |
Neutral | 6% | 6% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for zZounds
Showing 1 - 50 of 40,505
Online Shopper
Site Experience FeedbackAug 13, 2026
Great!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
AdjustedAudioJo
Site Experience FeedbackAug 13, 2026
Overall lovely system, would recommend until the end of time. Zzounds has my love and compassion for the music thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Majugo79
Site Experience FeedbackAug 13, 2026
You guys rule!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CJ Navarro
Site Experience FeedbackAug 13, 2026
What truly sets zZounds apart is their “Play as You Pay” financing — a flexible, zero‑interest monthly payment option that countless customers praise for making high‑quality gear accessible without financial strain.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
musicgofly
Site Experience FeedbackAug 13, 2026
i don't have anything negative to say. I'm glad I was intruded to this site. I'm finally able to get back into making music
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NoDak
Site Experience FeedbackAug 13, 2026
Easy to navigate,
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ch3vy
Site Experience FeedbackAug 13, 2026
overall good experience. I have been a customer for a while.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Raf
Site Experience FeedbackAug 13, 2026
It was easy to find what i was looking for and great pricing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brotha-Gif
Site Experience FeedbackAug 13, 2026
I was pleased overall with my experience. Buying new gear is easier than ever with the option to pay in installments. Highly recommend to anyone looking to get new equipment without shelling out excessive funds at once
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jr
Site Experience FeedbackAug 13, 2026
its a great website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mo
Site Experience FeedbackAug 13, 2026
Very good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Official
Site Experience FeedbackAug 13, 2026
It was awesome no problem at all
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 5
Online Shopper
Site Experience FeedbackAug 13, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gabe
Site Experience FeedbackAug 13, 2026
Zzounds has really made purchasing these types of items so amazing and so excited to get to work! Their customer services is top notch as well!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mrmood
Site Experience FeedbackAug 13, 2026
Love the site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
karzmatk
Site Experience FeedbackAug 13, 2026
ZZounds is absolutely the best
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mikey88
Site Experience FeedbackAug 13, 2026
I always satisfied purchasing my gears from zzounds and I will keep recommending Zzounds BIG TIME! They don’t stress you out even when you can’t make a payment on time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Theo
Site Experience FeedbackAug 13, 2026
It was easy to setup 6 month payment to get the guitar I wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Diana
Site Experience FeedbackAug 13, 2026
I had a very easy search for product and checkout experience. I've never had an issue with Zzounds.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brandon
Site Experience FeedbackAug 13, 2026
Good price for set of two
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ruff
Site Experience FeedbackAug 13, 2026
Since you don’t deliver to P.O. Boxes, my items are being shipped to my neighbor and friend, but I wish there was a line to add in care of.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Johnny Ryan
Site Experience FeedbackAug 13, 2026
Amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pantonios
Site Experience FeedbackAug 13, 2026
I thin that when I enter an item it seems to not be able to find it right away
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Les
Site Experience FeedbackAug 13, 2026
Very smooth, I have ordered before and have had many friends that order through zZounds
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
The Real Dude
Site Experience FeedbackAug 13, 2026
zZounds is my go-to site to order guitar parts and gear. Best prices, fast free delivery, great customer service. never a bad experience yet, over 15 years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Moe
Site Experience FeedbackAug 13, 2026
I love the company the product and I wish I would have known about it sooner. God Bless you guys.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tyler
Site Experience FeedbackAug 13, 2026
Simple experience and so fast!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lasher
Site Experience FeedbackAug 13, 2026
Pleasant
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Rush Bicketybam
Site Experience FeedbackAug 13, 2026
I love this place!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CadillacCoreyBeats
Site Experience FeedbackAug 13, 2026
I would have liked to see apple AirPods & more of a selection of jbl party box speakers
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Evilive245
Site Experience FeedbackAug 13, 2026
Thank you Zzounds you make rocking so much easier
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JLR
Post-Delivery FeedbackAug 13, 2026
Y'all are GREAT!
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Kadoe
Site Experience FeedbackAug 13, 2026
Easy check out
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Teewhit
Post-Delivery FeedbackAug 13, 2026
I love shopping with zzound.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Mike
Site Experience FeedbackAug 13, 2026
Mike
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
hawkeye
Post-Delivery FeedbackAug 13, 2026
my order arrived a day late but other than that all is good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 2
- Customer Support: 10
Castor Super producer Troy
Site Experience FeedbackAug 13, 2026
It was super easy and no gimmicks I’m taken back and it’s refreshing that there are companies that value trying to gain a customer thru trust and great value
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ace Boogie369
Site Experience FeedbackAug 13, 2026
Every thing is always smooth with fair prices This is why I check Zzounds first.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DJ Tone Loc
Site Experience FeedbackAug 13, 2026
more options plan for payment.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Mutantecc
Site Experience FeedbackAug 13, 2026
Great website!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wyld
Site Experience FeedbackAug 13, 2026
Simple and easy as always. Zzounds definitely comes thru in the clutch!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Bill
Site Experience FeedbackAug 13, 2026
Easy to use website, easy checkout process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rory_Sparrow
Site Experience FeedbackAug 13, 2026
I have heard good things about your company. So far, everything has gone smoothly anticipating a quick delivery next day. Would make for a pleasant experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SOLO
Site Experience FeedbackAug 13, 2026
the experience and customer service is amazing
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Kevin
Post-Delivery FeedbackAug 13, 2026
I love the way this company makes it easy for guys with okay credit to purchase the necessary tools to further their careers
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Dj luna
Site Experience FeedbackAug 13, 2026
Good and I’m doing this because of the free gift so thank you in advance
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tgggg
Site Experience FeedbackAug 13, 2026
Great!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vince
Site Experience FeedbackAug 13, 2026
Super quick, easy to navigate, got the gear I need in a timely manner. Awesome experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
Great experience and easy to make purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10