zZounds Customer Reviews
zZounds holds a 9.6/10 overall rating and 5,214 verified post-delivery reviews on Bizrate.
zZounds Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 92% | 91% |
 Neutral | 5% | 6% |
 Negative | 4% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Overall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 92% | 92% |
Neutral | 6% | 6% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for zZounds
Showing 1 - 50 of 40,476
Hair bear
Site Experience FeedbackAug 14, 2026
Easiest way ay to buy I’ll def becoming back after this mines paid for getting me a American strat or tele
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bubba Johnson
Site Experience FeedbackAug 14, 2026
So far so good, but I have to wait till the project arrives
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Ryan
Site Experience FeedbackAug 14, 2026
Real solid. Payment plan option is unbeatable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zay
Site Experience FeedbackAug 14, 2026
It was good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
DJ AF
Post-Delivery FeedbackAug 14, 2026
Not only did my order come on time but, it came a day early! Super clutch considering I had a gig the following day. Grateful for the fast and reliable service!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Skrolly
Site Experience FeedbackAug 14, 2026
Great I love how reasonable you guys are
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 14, 2026
Great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Nate
Site Experience FeedbackAug 14, 2026
It’s been nothing but good and these monthly payments really help with me building my gear
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bhunt2255
Site Experience FeedbackAug 14, 2026
Zzounds is amazing always has been iv been ordering equipment since I was a young kid starting highly recommend zzounds truly god team good people and a company that goes the extra mile to make your experience magical
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 14, 2026
na
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
SkyNet_2721
Site Experience FeedbackAug 14, 2026
Love this website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Salem's Lot
Site Experience FeedbackAug 14, 2026
Had to empty cart to order 1 item. Had to save items to wishlist as a workaround. Excited about the item.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Davemetal
Site Experience FeedbackAug 14, 2026
Love this site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dcarney
Site Experience FeedbackAug 14, 2026
good stuff love the site, usually a bit better on the selection but i pieced together a solid order as always. Thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 14, 2026
n/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Silva
Site Experience FeedbackAug 14, 2026
Foi incrível, super fácil
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sage
Site Experience FeedbackAug 14, 2026
Loved how easy it was to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tokyo
Site Experience FeedbackAug 14, 2026
Always smooth everytime
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 14, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 14, 2026
I love this site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Og
Site Experience FeedbackAug 14, 2026
Is good?
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Cooper
Site Experience FeedbackAug 14, 2026
Great experience easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sorakingdom65
Site Experience FeedbackAug 14, 2026
Very thankful to have a website I can finance expensive instruments on. Thank you for the amazing experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
C9
Site Experience FeedbackAug 14, 2026
Fast delivery great payment options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Preacher man
Site Experience FeedbackAug 14, 2026
I was looking for a new sound bored for our church and zzounds made it easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Scott G
Site Experience FeedbackAug 14, 2026
Fantastic all the way around. Everything is easily searchable, and perfectly detailed information when you get to the products you want. Also checkout is well though through and easy to accomplish.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
maxi
Site Experience FeedbackAug 14, 2026
Great as always, zzsounds is my go to place to buys gear.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rg.tsta.4
Site Experience FeedbackAug 14, 2026
Best online services to get everything about music
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Steveoh54
Site Experience FeedbackAug 14, 2026
Website worked well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chalko85
Site Experience FeedbackAug 14, 2026
It was a overral great experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
VJ
Site Experience FeedbackAug 14, 2026
Great site easy navigation
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brodyen W
Post-Delivery FeedbackAug 14, 2026
I ordered a ts9 guitar pedal and it was late but I got in contact with zz sounds support and they helped me a ton and I was able to receive my purchase
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 5
- Customer Support: 10
Jerm
Site Experience FeedbackAug 14, 2026
Nothing negative to say EVER
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Blewmasta
Site Experience FeedbackAug 14, 2026
All was good and easy-to-use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shep
Site Experience FeedbackAug 14, 2026
Great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jack
Site Experience FeedbackAug 14, 2026
Since finding zzounds about 10 years ago, I have never had an issue of any kind and every representative has been friendly and professional.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sully
Site Experience FeedbackAug 14, 2026
Non
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JScott
Site Experience FeedbackAug 14, 2026
Easy of use and great payment plans you cannot lose!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dan
Post-Delivery FeedbackAug 14, 2026
Had the product I was looking for even though it is a hard to find item. Was happy with pricing and it was shipped out same day. it arrived next business day. Item arrived well packed and protected. Looking at several other purchased at zZounds in the near future.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
Mike
Site Experience FeedbackAug 14, 2026
everything went smoothly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eddieboy
Site Experience FeedbackAug 14, 2026
notice that some items I look for are not on site and have to shop elsewhere
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Michael T
Site Experience FeedbackAug 14, 2026
Perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tarzan Dan
Site Experience FeedbackAug 14, 2026
zZounds website is easy to order from.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dj big
Post-Delivery FeedbackAug 14, 2026
Nice end exelent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
RichSteve
Site Experience FeedbackAug 14, 2026
It was a great experience fantastic prices. The controller I initially wanted was not available but the other options all were fantastic.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Thomas K.
Site Experience FeedbackAug 14, 2026
Have purchased from Zzounds and recommended them for years. I appreciate not needing to get another credit card to make payments on big purchases! Excellent customer service as well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 14, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chef K
Site Experience FeedbackAug 14, 2026
I love this website already!! It was referred to me by someone that purchased from you all and they didn't lie. Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ra
Site Experience FeedbackAug 14, 2026
I am and have always been satisfied with my zZounds experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tito
Site Experience FeedbackAug 14, 2026
very easy to navigate and informative, used zzounds a couple times and had great experience everytime
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10