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zZounds Customer Reviews

zZounds holds a 9.6/10 overall rating and 5,581 verified post-delivery reviews on Bizrate.

zZounds logo
Certified
Most Current Certification:
Nov 10, 2026
Since 1996, zZounds has been making it easy for musicians to get the audio equipment and musical instruments they need -- with fast, free shipping and zero-interest monthly payment plans on guitars, amps, and more from Fender, Gibson, Epiphone, Taylor, Bose, QSC, Jackson, Gretsch, EVH, and hundreds more top brands. zZounds ships from warehouses across the continental United States, covering most customers within a day or two. Join zZounds' email newsletter to stay informed about gear giveaways, clearance prices on used gear, rebates, price drops, exclusive artist interviews, pro advice from zZounds gear experts, and more.

zZounds Rating

Customer Certified
Certified

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Circle of Excellence
Circle of Excellence - zZounds

2025 Winner Platinum Circle of Excellence

19 years

Trust & Authority

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Learn more about reviews
Post-Delivery Feedback - 5,581 Reviews

Overall Satisfaction:

9.6out of 10

Would Shop Here Again:

9.7out of 10

Likelihood To Recommend:

9.7out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

91%92%
Neutral rating icon

Neutral

6%5%
Negative rating icon

Negative

3%4%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

9 out of 10

Site Experience Feedback - 34,396 Reviews

Overall Satisfaction:

9.7out of 10

Would Shop Here Again:

9.7out of 10

Likelihood To Recommend:

9.7out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

92%92%
Neutral rating icon

Neutral

6%6%
Negative rating icon

Negative

2%2%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.6 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.7 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

Recent Reviews for zZounds

Showing 1 - 50 of 39,977

  • O G Nat the Cat

    Site Experience Feedback

    Nov 9, 2026

    Everything was great, but.... I find it a little hard to comment on my purchase before I receive the products. Yet, again I say everything was great!

    • Overall Rating: N/A
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Cool Company

    Site Experience Feedback

    Nov 9, 2026

    The order went well. I am pleased with the service although I was charged with an application fee. I have already ordered from Zzounds before. Will this fee be deducted from my order? Please send me an answer to my Gmail account.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Joseph

    Site Experience Feedback

    Nov 9, 2026

    It was very easy to navigate the website and make a decision on the guitar.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Shep

    Site Experience Feedback

    Nov 9, 2026

    greAts cimoany

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Cuh

    Site Experience Feedback

    Nov 9, 2026

    Good

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • KC.jah

    Site Experience Feedback

    Nov 9, 2026

    great website tbh

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Marodi

    Site Experience Feedback

    Nov 9, 2026

    Nice 🎸

    • Overall Rating: N/A
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    Full ratings for this review »
  • Rodrigo

    Site Experience Feedback

    Nov 9, 2026

    this companh is amazing!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Malice

    Site Experience Feedback

    Nov 9, 2026

    It's really fun to shop here, and the fact that there is no credit check, which if declined affects your score, let's me shop with confidence. The selection is unmatched.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Wei

    Site Experience Feedback

    Nov 9, 2026

    Excelente servicio

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Jay

    Post-Delivery Feedback

    Nov 9, 2026

    I purchased some more equipment from zzounds and as usual they met my expectations!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • DJ Costa

    Site Experience Feedback

    Nov 9, 2026

    Website is good

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Nov 9, 2026

    Thanks for all

    • Overall Rating: N/A
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Nov 9, 2026

    Oberall it was great.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • DJ ALTID

    Site Experience Feedback

    Nov 9, 2026

    I absolutely love the huge seleccion of equipment you have in stock, the chance for me to pay in monthly for 12 months, and the super fast shipping!

    • Overall Rating: 10
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • JTG

    Post-Delivery Feedback

    Nov 9, 2026

    I just recently bought a Les Paul and I love i!!! The guitar is so sweet, thank you for the good price and mostly thank you for a Les Paul.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Nov 9, 2026

    Loved everything

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Rablaze

    Site Experience Feedback

    Nov 9, 2026

    Site isnt complicated at all. Proccess or placing an order is quick and easy.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Victor

    Site Experience Feedback

    Nov 9, 2026

    Great experience, will shop again

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Tee

    Site Experience Feedback

    Nov 9, 2026

    Good

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Lil Joe

    Site Experience Feedback

    Nov 9, 2026

    Everything was cool no problems

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • HookBoogie

    Site Experience Feedback

    Nov 9, 2026

    Everything is good you-all work well with me. Even on payments if needed.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • GoGiNew Gear

    Site Experience Feedback

    Nov 9, 2026

    Great

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Spiderpeople

    Site Experience Feedback

    Nov 9, 2026

    Nathan was helpful and fast.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Pico

    Site Experience Feedback

    Nov 9, 2026

    This is like my second purchase within the last four months and everything is awesome. I’ll be looking forward to making another purchase just before Christmas.

    • Overall Rating: N/A
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    Full ratings for this review »
  • Sis

    Site Experience Feedback

    Nov 9, 2026

    Great deals.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Playa Azul

    Site Experience Feedback

    Nov 9, 2026

    Is always a pleasure to do business with you.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Dj

    Site Experience Feedback

    Nov 9, 2026

    N/a

    • Overall Rating: 10
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • DAXlive

    Site Experience Feedback

    Nov 9, 2026

    My experience was pretty good all around. I found everything easy and the checkout was just as easy too. I have no complaints.

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • ghostcat0000

    Site Experience Feedback

    Nov 9, 2026

    Free shipping is definitely one huge reason to use zzounds for purchases of any dollar amount

    • Overall Rating: N/A
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    Full ratings for this review »
  • C J

    Post-Delivery Feedback

    Nov 9, 2026

    Great

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Jt

    Site Experience Feedback

    Nov 9, 2026

    Good

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Nov 9, 2026

    Good

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Martins

    Site Experience Feedback

    Nov 9, 2026

    Apreeciate

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Vero

    Site Experience Feedback

    Nov 9, 2026

    I love the payment plans

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • RonnieRon

    Site Experience Feedback

    Nov 9, 2026

    Amazing and easy to navigate

    • Overall Rating: 10
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • MAMMOTH

    Site Experience Feedback

    Nov 9, 2026

    Zzounds and American musical supply is amazing, get your gear here they'll never stear you wrong.....you'll beca life long customer as i am....guaranteed

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Hammer

    Site Experience Feedback

    Nov 9, 2026

    Was a bit of a pain placing the order on my phone. Also I signed in from the Zzounds email I received but had to fill out everything like it was my first time ordering from Zzounds, yet I have had non stop payments to Zzounds since 2015

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • SilvaFoxMC

    Post-Delivery Feedback

    Nov 9, 2026

    I am completely satisfied. This never happens for me when I order gear from the other big distributors. Zzounds made everything easy. I found myself professing my deepest gratitude on more than one occasion during my interactions with customer service. They are patient and very courteous. That is uncommon in my experience with others. I often feel as if I'm bothering those others. But not Zzounds and their employees. Probably the best purchase experience I've ever had. No cap.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Big Will

    Site Experience Feedback

    Nov 9, 2026

    Very easy to order had no problems

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • MVMA

    Post-Delivery Feedback

    Nov 9, 2026

    The retailer was super fast shipping and has great purchase options regarding pay as you play. However, i came to find that the software support for the gear purchased to be less than desired.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Robb

    Site Experience Feedback

    Nov 9, 2026

    Was very helpful and easy to

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Dwatch

    Site Experience Feedback

    Nov 9, 2026

    Website is very user friendly and easy to use. I have bought several things from here and have never been dissapointed. Shipping is free and fast

    • Overall Rating: N/A
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    Full ratings for this review »
  • Ken H

    Site Experience Feedback

    Nov 9, 2026

    It was great

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Val

    Site Experience Feedback

    Nov 9, 2026

    It was great, no issues

    • Overall Rating: N/A
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    Full ratings for this review »
  • Luis

    Site Experience Feedback

    Nov 9, 2026

    Great experience as always recommend 100%

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • guitareagle 12

    Site Experience Feedback

    Nov 9, 2026

    very easy to find and purchase what i was looking for. thanks

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • JMH

    Site Experience Feedback

    Nov 9, 2026

    Another time

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • T

    Site Experience Feedback

    Nov 9, 2026

    Great experience.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • DJMech

    Post-Delivery Feedback

    Nov 9, 2026

    Order did not arrive as stated on the website when I placed the order. I called to inquire and was given some compensation for the trouble.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 6
    • Customer Support: 10
    Full ratings for this review »
zZounds Customer Reviews | Verified Customer Reviews at Bizrate Surveys