zZounds Customer Reviews
zZounds holds a 9.6/10 overall rating and 5,196 verified post-delivery reviews on Bizrate.
zZounds Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 92% | 91% |
 Neutral | 5% | 5% |
 Negative | 4% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
9.2 out of 10
Overall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 92% | 92% |
Neutral | 6% | 6% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for zZounds
Showing 1 - 50 of 40,498
Josh
Site Experience FeedbackAug 11, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bee
Site Experience FeedbackAug 11, 2026
I love the ease and affordability with the payment plans.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DrAzTik J
Site Experience FeedbackAug 11, 2026
I shop on zZounds.com regularly and always have a pleasant experience ce while shopping. Prices are competitive, checkout is easy, and shipping is always fast. 1-3 business days depending on the product size, weight, etc.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ralph
Site Experience FeedbackAug 11, 2026
It was very easy and user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KKT
Site Experience FeedbackAug 11, 2026
I would say overall the website is great. I have browsed for years and it's honestly the site I go back to every time. The UI seems a little funky but overall it's super functional. I will always recommend zzsounds, especially cause the payment options.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 11, 2026
Zzounds Have been really good to me and I really appreciate the awsome serviced that I have received every purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
prstn
Site Experience FeedbackAug 11, 2026
I think the platform and overall ideology of your company is great. It puts trust back into into the consumer and the supplier and making it easy for dreamers to put that which they dream into action . Thanks for the trust and making these tools accessible to the little guy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rob
Site Experience FeedbackAug 11, 2026
Good ease of use. Bad, Yamaha Revstar RSS20l in black not in stock.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 11, 2026
hendrix215@gmail.com
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J-Time
Site Experience FeedbackAug 11, 2026
I'm very satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jake
Site Experience FeedbackAug 11, 2026
Overall wasn't bad. Waiting on the instrument to arrive. But overall was fast and easy to understand.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Hardtimes
Site Experience FeedbackAug 11, 2026
Very good professional
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Diamond Joe
Site Experience FeedbackAug 11, 2026
Smooth user interface and clear design allowing for seamless transactions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dj Saint
Site Experience FeedbackAug 11, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zach
Site Experience FeedbackAug 11, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LX
Site Experience FeedbackAug 11, 2026
really great and on the phone with customer service very helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
booger
Site Experience FeedbackAug 11, 2026
overall worked out great. past orders had no problems
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Munc
Post-Delivery FeedbackAug 11, 2026
Easy ordering process and very competitive pricing!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Trevor Race
Site Experience FeedbackAug 11, 2026
Easy to find what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shy sounds
Site Experience FeedbackAug 11, 2026
Over all excellent buying experience I’m always going to be making my purchases from Zounds products as described help when needed no questions go in answered simply the easiest way to get your gear on payments with knowledgeable customer support.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 11, 2026
It was all very easy and smooth. Definitely going to recommend and shop here again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alex S
Site Experience FeedbackAug 11, 2026
Excellent I live zzounds
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 11, 2026
Well one of the two products were delivered on time
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 4
- Customer Support: 6
natcoman
Site Experience FeedbackAug 11, 2026
Love the financing!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ricardo Grande
Post-Delivery FeedbackAug 11, 2026
Coolest
- Overall Rating: N/A
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
Pimp
Site Experience FeedbackAug 11, 2026
It was smooth and convenient for me and my payment plan
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
SpinalShredder
Site Experience FeedbackAug 11, 2026
It was a good experience. No frill simple website. Loved all the color choices for the pig hog cables. Much better than guitar center who will make individual pages for each color option which makes browsing the site a nightmare.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kkami
Site Experience FeedbackAug 11, 2026
It really was very very smooth easy transaction.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Exclusive
Site Experience FeedbackAug 11, 2026
Awesome highly recommend
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ricky B
Site Experience FeedbackAug 11, 2026
I like website easy to navigate and very informative.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Music
Site Experience FeedbackAug 11, 2026
Muy buen servicio
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Izzac
Site Experience FeedbackAug 11, 2026
Wonderful site very efficient and bery well put together
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brey
Site Experience FeedbackAug 11, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
marcopolo
Site Experience FeedbackAug 11, 2026
very please with everything over all
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JAYSIN Christ
Site Experience FeedbackAug 11, 2026
A great experience ,, they work with real musicians to make it easier to follow your own dreams because Zzounds knows no one is responsible for your dreams but you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Jesus
Site Experience FeedbackAug 11, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Smooth Fingaz
Site Experience FeedbackAug 11, 2026
My overall interaction with the website was flawless. Thank you
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Big Boy
Post-Delivery FeedbackAug 11, 2026
My recent shopping / delivery experience was ok
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
- On Time Delivery: 6
- Customer Support: 7
Ghost
Site Experience FeedbackAug 11, 2026
Easy to buy. As it should be
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Josh
Site Experience FeedbackAug 11, 2026
It was a good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dj72
Site Experience FeedbackAug 11, 2026
I Love this store
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Good Citizen
Site Experience FeedbackAug 11, 2026
My favorite music company.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 11, 2026
Good
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 9
Tari
Site Experience FeedbackAug 11, 2026
Everything was easy and straightforward. I plan on shopping here again.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
DJ BossLady
Site Experience FeedbackAug 11, 2026
ZZounds is my number 1 go-to.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vicz
Site Experience FeedbackAug 11, 2026
My interaction was honestly pleasing it wasn’t that hard to use the website, not my first time also.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
DJ Smoke
Site Experience FeedbackAug 11, 2026
Quick, easy, and fun!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bucky
Site Experience FeedbackAug 11, 2026
The website is very easy to use and find what I’m looking for!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
N/a
Site Experience FeedbackAug 11, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jeff
Site Experience FeedbackAug 11, 2026
Great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9