zZounds Customer Reviews
zZounds holds a 9.6/10 overall rating and 5,203 verified post-delivery reviews on Bizrate.
zZounds Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 92% | 91% |
 Neutral | 5% | 6% |
 Negative | 4% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
9.2 out of 10
Overall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 92% | 92% |
Neutral | 6% | 6% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for zZounds
Showing 1 - 50 of 40,498
Donnie
Site Experience FeedbackAug 12, 2026
zZounds makes it easy to purchase the gear you need and the return policy is good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eltiiburonn
Site Experience FeedbackAug 12, 2026
Good promotions & sticking with your word
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Croomes
Site Experience FeedbackAug 12, 2026
Super easy to find and order new gear!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TJ
Site Experience FeedbackAug 12, 2026
Great purchase website
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Sergio
Site Experience FeedbackAug 12, 2026
Great. Purchase was easy and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Daviz
Site Experience FeedbackAug 12, 2026
It was good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Aal da best
Site Experience FeedbackAug 12, 2026
It was excellent.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Key
Site Experience FeedbackAug 12, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shortman
Site Experience FeedbackAug 12, 2026
Easy to use website just wish it did price match with other top websites like Best Buy or Guitar centers
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rameses
Site Experience FeedbackAug 12, 2026
I couldn't outright find what I was looking for using the drop down menus.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kadydid
Site Experience FeedbackAug 12, 2026
Great. We love Zzounds. Great to work with always happy with their guitars and products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ladiesman217
Site Experience FeedbackAug 12, 2026
Straight forward payment and checkout
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 5
Papa Chartier
Site Experience FeedbackAug 12, 2026
Honestly, the unique zzounds payment plans they offer are unmatched in this industry. It honestly makes me want to purchase more gear. I recommend them to my friends all the time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chels
Site Experience FeedbackAug 12, 2026
Great!
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike L
Site Experience FeedbackAug 12, 2026
Always a pleasure shopping and buying. An asset to the music community.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
growlybear
Site Experience FeedbackAug 12, 2026
Easy to use site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
pone
Site Experience FeedbackAug 12, 2026
it was awesome had very good deals. i like the site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Spree
Site Experience FeedbackAug 12, 2026
Good website.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Ak
Post-Delivery FeedbackAug 12, 2026
20/20 definitely recommend you guys to shop at zzounds
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Isn'tRite
Site Experience FeedbackAug 12, 2026
Awesome experience...
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Big Brad
Site Experience FeedbackAug 12, 2026
I always have had a great experience with a staff and the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 12, 2026
Both of my purchases were delivered on time. They were packaged properly and shipped on time. I had absolutely no issues with either purchase. I highly recommend Zzounds. Ill definitely keep doing business with them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Josephus
Site Experience FeedbackAug 12, 2026
Seemed to be pretty easy. Thank You.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 12, 2026
Zzounds is the best place to buy musical instrument and gear .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mr Lewis
Post-Delivery FeedbackAug 12, 2026
Did research on the headphones. searched on zzounds. Found headphones. website stated I would have merchandise at my residence on a certain date. Headphones arrived. Straight forward no fuss. That's how I like it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Oscar
Site Experience FeedbackAug 12, 2026
Great experience !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 12, 2026
great job
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Scotty
Site Experience FeedbackAug 12, 2026
Was super
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 12, 2026
Great i will be back
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Brother noa
Site Experience FeedbackAug 12, 2026
Estoy feliz de ser parte de la familia zZounds Gracias por aceptarme Voy a pagar puntualmente Gracias a Dios por los Duenos de esta company les doy las gracias por ayudar a la communidad Musical de America les Amo Que Dios protega sus familias y employees. "Noe" from Texas
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sonny
Site Experience FeedbackAug 12, 2026
Not sure how the entire transaction is yet due to it not being complete I’ll let you guys know when it’s all done for sure.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 12, 2026
Everything is good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kríostóir
Site Experience FeedbackAug 12, 2026
Everything was easy to understand and navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dino blaque
Site Experience FeedbackAug 12, 2026
The entire set up is perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tneely
Post-Delivery FeedbackAug 12, 2026
Zz sounds was awesome, from no credit check with affordable monthly payments and the fast on time shipping of all the latest inventory. Would definitely recommend zz sounds.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
TJLANDRY
Site Experience FeedbackAug 12, 2026
Easy process for ordering online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Justinmtill
Site Experience FeedbackAug 12, 2026
amazing always run to zzounds with what i need
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shar
Site Experience FeedbackAug 12, 2026
My son had wanted this guitar and you had it.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Tyrdrums123
Site Experience FeedbackAug 12, 2026
I like the convince of it and the ability to receive it in a timely manner
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Heater
Site Experience FeedbackAug 12, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kona
Site Experience FeedbackAug 12, 2026
Outstanding company to work with.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Adrián17
Site Experience FeedbackAug 12, 2026
Excelente
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Klynn
Site Experience FeedbackAug 12, 2026
Excellent !!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brock
Site Experience FeedbackAug 12, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Bethechange
Site Experience FeedbackAug 12, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kyle W.
Site Experience FeedbackAug 12, 2026
Being very honest, I have no bad at all other than the selection of items. But, I understand that you guys can't carry EVERYTHING! You always have what I need as far as the basics and fundamentals go so I'm overall a very happy customer!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tony
Site Experience FeedbackAug 12, 2026
Great Purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
samproduces
Site Experience FeedbackAug 12, 2026
amazing!!!!! seamless.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dj Slick
Site Experience FeedbackAug 12, 2026
This is awesome!!!
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
RIP
Site Experience FeedbackAug 12, 2026
It was easy to negotiate the website
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10