zZounds Customer Reviews
zZounds holds a 9.6/10 overall rating based on 5,000 verified post-delivery reviews on Bizrate.
zZounds Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 92% |
 Neutral | 4% | 4% |
 Negative | 4% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Overall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 92% | 92% |
Neutral | 6% | 6% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for zZounds
Showing 1 - 50 of 40,608
Jon
Site Experience FeedbackJun 30, 2026
Everything went great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tommy Prophet
Site Experience FeedbackJun 30, 2026
Awesome.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jack3
Site Experience FeedbackJun 30, 2026
Good overall.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
poor boy
Site Experience FeedbackJun 30, 2026
Im just glad zzound is here for me hope to make bigger purchases in the near future
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
By shdhd
Site Experience FeedbackJun 30, 2026
Na
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Greg
Site Experience FeedbackJun 30, 2026
Good just had an issue when I accidentally selected the wrong debit card for payment but I was able to cancel and redo the order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DJ SHAH-7
Site Experience FeedbackJun 30, 2026
my experience with zzounds has been amazing in every way shape and form. i got my gear together because of them when i thought it was going to take me a hell a while. thank yawl. yawl the best
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lace
Site Experience FeedbackJun 30, 2026
Overall, a very good experience. Looking forward to the arrival of my keyboard.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Charlie
Site Experience FeedbackJun 30, 2026
all good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Djkool
Site Experience FeedbackJun 30, 2026
I love the item that I purchased. I will be leaving a nice review on this purchase.
- Overall Rating: N/A
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
KGB
Site Experience FeedbackJun 30, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 30, 2026
Perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
nickname
Site Experience FeedbackJun 30, 2026
indica
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dj koko drilo
Site Experience FeedbackJun 30, 2026
Best
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Trinity
Site Experience FeedbackJun 30, 2026
I love using zZounds
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mellow Man
Site Experience FeedbackJun 30, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Neck
Site Experience FeedbackJun 30, 2026
Love it….. Please bring back the Thinline pink Stratocaster, I would purchase it!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jolly
Site Experience FeedbackJun 30, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bass goes boom
Site Experience FeedbackJun 30, 2026
Very good easy to use! Quick and easy process!
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dj925
Site Experience FeedbackJun 30, 2026
good good good good
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Agapē Church
Site Experience FeedbackJun 30, 2026
Website interface + personal tech reps make Zzounds my favorite tech store online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AT
Site Experience FeedbackJun 30, 2026
Great company
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Andrew
Site Experience FeedbackJun 30, 2026
easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carlos p
Site Experience FeedbackJun 30, 2026
Easy to find what I nedd
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chad
Site Experience FeedbackJun 30, 2026
Great experience
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Smokinjuli
Site Experience FeedbackJun 30, 2026
It was an overall good experience. My only complaints are, when I was looking to place the order earlier today around 8am it said it’d arrive Thursday. When I finally had time to place the order just now (7:30pm) it said it’ll arrive Saturday. Which is a big difference from Thursday to Saturday. I’ll be at work all day that day so that’s kinda disappointing. Another thing is, I wasn’t aware of the extra fees. That was surprising. Maybe I skimmed past them without realizing it, but overall, very good and easy experience. I hope to build a long relationship with this company!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 30, 2026
Super easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Na
Site Experience FeedbackJun 30, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nub
Site Experience FeedbackJun 30, 2026
It’s always a great dealing with Zzounds
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Manny pac
Site Experience FeedbackJun 30, 2026
Loved it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kippregge
Site Experience FeedbackJun 30, 2026
No complaints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jasso
Site Experience FeedbackJun 30, 2026
Fast and easy shopping experience
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Jackie
Site Experience FeedbackJun 30, 2026
Very east abd fast
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
JBM
Post-Delivery FeedbackJun 30, 2026
Quality gear, good prices, great payment options, delivered fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
JM
Site Experience FeedbackJun 30, 2026
Clear and to the point
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
IDBH
Site Experience FeedbackJun 30, 2026
Always have appreciated Zzounds and their team. I've been buying from them for years and every time it is a pleasant experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ben
Site Experience FeedbackJun 30, 2026
Friendly Pleasant and prompt delivery
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
skribbler
Site Experience FeedbackJun 30, 2026
great service and products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
E-BOY
Site Experience FeedbackJun 30, 2026
I have bought from Zzounds for 10 years now, my first purchase was on 12/16/16. The process to order is quick and they offer wonderful financing options. Every order I placed I would receive very quick. I will always shop on this site. Products are great!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Andy
Site Experience FeedbackJun 30, 2026
Great site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Harley Rider
Site Experience FeedbackJun 30, 2026
I had no problem with the site. A friend suggested I try you people out and explained about the paying on time with no interest. That in itself caught my eye. Looking forward to doing more business with you in the future.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
MJ4
Site Experience FeedbackJun 30, 2026
very helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Phoenix
Site Experience FeedbackJun 30, 2026
Easy to Navigate... Live Chat was Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Matt
Site Experience FeedbackJun 30, 2026
I’ve ordered the from in the past and everything went flawlessly. I can honestly say the same for this experience and I’m looking for to the next purchase already. Great products , great prices , fantastic delivery schedule!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rock n roll
Site Experience FeedbackJun 30, 2026
I loved it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JayyJames
Site Experience FeedbackJun 30, 2026
Very easy to navigate and excellent customer service. I have been a customer for many years and plan on using them for many years to come
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mike
Site Experience FeedbackJun 30, 2026
easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
EZdabest
Site Experience FeedbackJun 30, 2026
Great products and services would recommend them every time. 5/5
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Melamel
Site Experience FeedbackJun 30, 2026
I purchased a microphone as a gift and Zzounds made it tremendously easy finding what I needed. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PabloAngel
Post-Delivery FeedbackJun 30, 2026
zZounds makes it easy to get your dream piece of gear, The only bad part is how to stop getting new gear, LOL! So far I've had a great experience purchasing from zZounds.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10