zZounds Customer Reviews
zZounds holds a 9.6/10 overall rating and 5,580 verified post-delivery reviews on Bizrate.
zZounds Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 91% |
 Neutral | 6% | 5% |
 Negative | 3% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Overall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 92% | 92% |
Neutral | 6% | 6% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for zZounds
Showing 1 - 50 of 40,003
Vitas
Site Experience FeedbackNov 12, 2026
Great Experience!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rey
Site Experience FeedbackNov 12, 2026
I wish there was more variety of lights and lasers as i would have picked one up! A good thing about this is you had some of the things and able to use a payment plan to do so!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Qwesikeyz
Site Experience FeedbackNov 12, 2026
I love the ease of purchsing items without credit checks and the availability of flexible payment plans, I love zzounds!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CEE TEE
Site Experience FeedbackNov 12, 2026
VERY GOOD
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beezy
Site Experience FeedbackNov 12, 2026
Great service always!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ant2x
Site Experience FeedbackNov 12, 2026
Loved the experience very smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 12, 2026
Verry easy, everything clear 👌
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Satisfied First-Time Customer
Site Experience FeedbackNov 12, 2026
Everything was fantastic. The payment plan options were generous and very convenient, the conditions of the purchase were very clear, and the purchase didn’t feel like a hassle at all. I will absolutely be buying from this company again if I want another instrument.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Tak
Site Experience FeedbackNov 12, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Tsquare
Site Experience FeedbackNov 12, 2026
good experience easy to order
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Grumbis
Site Experience FeedbackNov 12, 2026
:)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 12, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Abel
Site Experience FeedbackNov 12, 2026
Excellent pretty simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Davesluck
Post-Delivery FeedbackNov 12, 2026
Fast delivery, easy on line ordering, well packed arriving in perfect condition
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Chris
Site Experience FeedbackNov 12, 2026
Great experience across the board. Thank you
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Roc
Site Experience FeedbackNov 12, 2026
First time but seems good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Ron
Site Experience FeedbackNov 12, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chameleon
Site Experience FeedbackNov 12, 2026
Awesome service and products that zZounds provide.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yoel Rojas
Site Experience FeedbackNov 12, 2026
I x elle y , just straight forward
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Scooter
Site Experience FeedbackNov 12, 2026
great deal and i love your payment plan
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hodge
Site Experience FeedbackNov 12, 2026
Was suggested to use your site. Didn’t disappoint
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
ZZuser
Site Experience FeedbackNov 12, 2026
I bought a guitar for my son
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lutty13
Site Experience FeedbackNov 12, 2026
My experience is always great! Easy purchase plans and great gear make sounds my first stop for any gear purchase
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Mississippi Kid
Site Experience FeedbackNov 12, 2026
First purchase. Order was easy.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
TopDawg
Site Experience FeedbackNov 12, 2026
Transaction was simple and easy. My only gripe is that it said one price for 6 month financing and then came out to a lil more. I also am not sure if it was just that price this one time or every month. Would also like a lil more info on how to pay monthly. Thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
D-Ray Pleazey
Site Experience FeedbackNov 12, 2026
Honestly the service was always nice, fast, and friendly. I only but musical equipment from ZZounds, its well worth it.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RA Moncada
Site Experience FeedbackNov 12, 2026
great overall experience have bought many times before and will be back for other purchases
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mafia dutch
Site Experience FeedbackNov 12, 2026
Good
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Royal450
Site Experience FeedbackNov 12, 2026
Awesome easy helpful affordable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ralph
Site Experience FeedbackNov 12, 2026
I would really appreciate having an 18-month financing option. That said, the sales staff has been excellent and very eager to assist
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
NorCal AL
Site Experience FeedbackNov 12, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
moog lover
Site Experience FeedbackNov 12, 2026
website is easy to understand , good prices , i liked my last purchase so im going with what i feel xomfortable with
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kai215
Site Experience FeedbackNov 12, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Atreadz
Site Experience FeedbackNov 12, 2026
Incredible :)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DGj
Site Experience FeedbackNov 12, 2026
A google search showed me the pickups I was looking for (Fishman Fluence P90 set) for $50 less than the competition. I'm hoping the goods show up as expected but I've bought from zZounds before and everything worked out nicely so I'm not worried.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jimmy
Site Experience FeedbackNov 12, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Salesman
Site Experience FeedbackNov 12, 2026
May purchase the order easy and quick
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
VicVox2024
Site Experience FeedbackNov 12, 2026
Zzounds make it easy for musicians to get the gear they need. Only place I shop.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Happycustomer
Site Experience FeedbackNov 12, 2026
There is nothing I can say bad about zzounds. Easy to find products and very competitive pricing. I have used the site for a couple years and will continue for many years to come.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zay
Site Experience FeedbackNov 12, 2026
I had a great experience
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 12, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Djantdogg
Site Experience FeedbackNov 12, 2026
Loved it
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
KK
Site Experience FeedbackNov 12, 2026
Not really easy to find the guitar strings I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Trigga
Site Experience FeedbackNov 12, 2026
love zZounds and the process overall of ordering!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chuck
Site Experience FeedbackNov 12, 2026
It's very easy to use, I've been a customer since 2021, and I love Zzound
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Raulio
Site Experience FeedbackNov 12, 2026
Easy Fast and informative
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dj Nightgator
Site Experience FeedbackNov 12, 2026
Ez like Sunday morning
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jano
Site Experience FeedbackNov 12, 2026
martinestrella.2096@gmail.com
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J
Site Experience FeedbackNov 12, 2026
Fast and easy!
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 9
strangertalker
Site Experience FeedbackNov 12, 2026
No issues at all! Fast and easy :)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10