zZounds Reviews - 4,997 Post-Delivery Reviews - 9.6/10
zZounds Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 92% |
 Neutral | 5% | 4% |
 Negative | 4% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Overall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 92% | 92% |
Neutral | 6% | 6% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for zZounds
Showing 1 - 50 of 40,612
DJ Wm J
Site Experience FeedbackJun 28, 2026
It’s always good tho , the price given is not a sale price cause it’s the same price I paid for my first one
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 28, 2026
Great and fast service!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 28, 2026
NA
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Jimmy Z
Site Experience FeedbackJun 28, 2026
Very good quick response good price happy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jefferson
Site Experience FeedbackJun 28, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shem
Site Experience FeedbackJun 28, 2026
The overall experience is good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Birdman
Site Experience FeedbackJun 28, 2026
I have bought many guitars from Zzounds due to their 12 month no interest payment plans. Otherwise I wouldn’t have paid in cash and have what I have.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
gamerlikestodj
Site Experience FeedbackJun 28, 2026
This is my first time shopping at this site and it was a great experience. The UI is old school imo yet easy enough to navigate. The checkout process was smooth and everything was explained in regards to shipping and charge expectations. I'm looking forward to receiving the products and hope the packaging goes beyond expectations.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Leo
Site Experience FeedbackJun 28, 2026
Everything went well so far.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
gio
Site Experience FeedbackJun 28, 2026
pretty good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
OCM.RICO
Site Experience FeedbackJun 28, 2026
It was great and fast!!!!!!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dj flii
Site Experience FeedbackJun 28, 2026
Always on time when I need stuff I have purchased many things from this ZZounds A very good place to get stuff from
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ACl
Site Experience FeedbackJun 28, 2026
I love thanks for my exchanges and my products very happy my third item today
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Red
Site Experience FeedbackJun 28, 2026
The website is fool proof and very efficient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
deMond dUshawn
Post-Delivery FeedbackJun 28, 2026
As an artist, I'm most thankful to have found this website because I can now afford to create at my own pace and according to my budget.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Gil
Site Experience FeedbackJun 28, 2026
Zzounds has always been good to me with on point deliveries, customers service and returns. No one else does it like you guys! I love this business for all of my musical needs…. Bring in dingwall bass guitars and I will buy one!
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Ken
Site Experience FeedbackJun 28, 2026
ZZ sound has always been great. I’ve purchased probably five or six items from you guys over the last five years and you’ve always been incredibly good customer service wise and I would highly recommend you guys to anybody.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Johnnyrotten
Site Experience FeedbackJun 28, 2026
Easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jon
Site Experience FeedbackJun 28, 2026
Very easy experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brubru
Site Experience FeedbackJun 28, 2026
It’s always a delight everything is well pictured priced a described
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Greg Cee
Site Experience FeedbackJun 28, 2026
Really not much to say except it just works! Solid site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ben
Site Experience FeedbackJun 28, 2026
Great
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 28, 2026
Awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kirk
Site Experience FeedbackJun 28, 2026
It’s always good, no complaints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
cmango
Post-Delivery FeedbackJun 28, 2026
I was very happy with my purchase from zZounds. I love their no credit check and the availability of flexible payment options. I will always buy my gear here.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
JR
Site Experience FeedbackJun 28, 2026
Easy to place online order
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Nic
Site Experience FeedbackJun 28, 2026
Zzounds is a great site with an amazing selection. Easy to use, easy to understand payment plans
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 28, 2026
Ease of website navigation and description of items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
D
Site Experience FeedbackJun 28, 2026
N/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Blake
Site Experience FeedbackJun 28, 2026
Very smooth process. Expect Zzounds to be my primary source of guitar gear going forward.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Awsome
Site Experience FeedbackJun 28, 2026
Had to repeat checkout four times
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Michael
Post-Delivery FeedbackJun 28, 2026
I love Zzounds! No credit check, had it in two days, couldn’t be any better or easier!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
MotaMan
Site Experience FeedbackJun 28, 2026
Amazing selection and service. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vishnary
Site Experience FeedbackJun 28, 2026
zzsounds had a discountinued brand new pedal on sale! That was a great find
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Denver
Site Experience FeedbackJun 28, 2026
Smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ez
Site Experience FeedbackJun 28, 2026
Fast and convenient overall
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
HoglanBootLicker
Site Experience FeedbackJun 28, 2026
I purchased a pearl demon xr with a 4 month payment plan and the process was effortless
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MaxManifest
Site Experience FeedbackJun 28, 2026
This site is wonderfully built. Theres no confusion, the filters and search work fantastic.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rome
Site Experience FeedbackJun 28, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
bassman75068
Site Experience FeedbackJun 28, 2026
This is the best site for getting your music fix
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Betin
Site Experience FeedbackJun 28, 2026
Es la primer compra que hago y todo fue muy fácil y rápido de hacer espero recibir el producto y así dar una reseña más amplia
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dan
Site Experience FeedbackJun 28, 2026
I enjoyed how easy it is to compare with other websites.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Dynomike
Site Experience FeedbackJun 28, 2026
So far, everything is smooth
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CirJinx
Post-Delivery FeedbackJun 28, 2026
As I’ve always said; Zzounds is the number 1 go to for any music gear that you may require..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 28, 2026
It was positive and easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jsalas
Site Experience FeedbackJun 28, 2026
Very clear
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Erick
Site Experience FeedbackJun 28, 2026
Essy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
The retired DJ Albaby
Site Experience FeedbackJun 28, 2026
I have enjoyed installment purchasing for years! Because of this privilege, I've equipped myself with the very best and affordable live band PA, lighting and related systems, Disc Jockey and Karaoke systems. After retirement in 2019, I continue to update this amazing systems to handle Special Events for Non-Profit fundraisers and community events. At age 73, I truly have the best serious hobby in the region.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 28, 2026
It was fast and way
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
DJ TJ
Site Experience FeedbackJun 28, 2026
nice and smooth transaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10