zZounds Reviews - 4,979 Post-Delivery Reviews - 9.6/10
zZounds Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 92% |
 Neutral | 4% | 4% |
 Negative | 4% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
9 out of 10
Overall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 92% | 92% |
Neutral | 6% | 6% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for zZounds
Showing 1 - 50 of 40,656
Eakes Family
Site Experience FeedbackJun 26, 2026
Nothing but great things to say. We have outfited our home studio with everything from Antelope interfaces, cables from Hosa and adapters, odds and ends, and more. much appreciated how you treat your customers.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jonny
Site Experience FeedbackJun 26, 2026
Really easy and interesting
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Steven
Site Experience FeedbackJun 26, 2026
Had a very good experience has exactly what I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
Love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
coach Chris
Site Experience FeedbackJun 26, 2026
literally never had a better interaction with your site or with your company. Customer service is freaking outstanding. I’m just saying. Plus they have interest free financing like seriously what the hell would I want to buy somewhere else 100% will buy all my equipment from zzounds come on man seriously
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rogers Ritual Band
Site Experience FeedbackJun 26, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
Jiujb
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beau Jaymes
Site Experience FeedbackJun 26, 2026
As usual, easy to order what I want. No hassle
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tone
Site Experience FeedbackJun 26, 2026
It was a good experience very useful and helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jerry
Site Experience FeedbackJun 26, 2026
All ways convenient and enjoyable in
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
none
Site Experience FeedbackJun 26, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Emjey
Site Experience FeedbackJun 26, 2026
Fast buying and finding products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gaddzilla
Site Experience FeedbackJun 26, 2026
Everything is good. Nothing bad to say.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Best Music Site Ever
Site Experience FeedbackJun 26, 2026
most excellent, highly recommend
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dazawesome
Site Experience FeedbackJun 26, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
He Izrael
Site Experience FeedbackJun 26, 2026
I love Zzounds!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bubblez
Site Experience FeedbackJun 26, 2026
Pretty good, love that the shipping is free and fast
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
DJEZ1
Site Experience FeedbackJun 26, 2026
Love the Experience. Thank You. If you guys need an expert in Web and Application Design, please Email Me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TD
Site Experience FeedbackJun 26, 2026
I loved everything about it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
Best deals on the internet
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J.Cole
Site Experience FeedbackJun 26, 2026
I had a pretty good overall experience. The only issue I had was trying to find guitar packs (guitar/amplifier combos) and I was a tad disappointed with the selection. I was extremely satisfied with everything else.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chanz
Site Experience FeedbackJun 26, 2026
It's important to me that I am important to you! Thanks Zzounds!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sid
Site Experience FeedbackJun 26, 2026
Slightly confusing but I was able to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
G
Site Experience FeedbackJun 26, 2026
If this order is thorough and the payment plan has been approved then this is one of the best online shopping experiences I ever had.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
cheap comments
Site Experience FeedbackJun 26, 2026
fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Charlie zoo
Site Experience FeedbackJun 26, 2026
Awesome love it!
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Bill G
Site Experience FeedbackJun 26, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Mcfry
Site Experience FeedbackJun 26, 2026
Its good.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
al
Site Experience FeedbackJun 26, 2026
very yum, excited for guitar
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Josh
Site Experience FeedbackJun 26, 2026
This website provided the items I needed and the process was smooth and easy. Definitely recommend sounds!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
1111
Site Experience FeedbackJun 26, 2026
GREAT.......
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Paco
Site Experience FeedbackJun 26, 2026
First time user. Process was fast and easy. I will be using this service again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
Purchase was with ease
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Miah (it’s Jeremiah, but miah is my nickname)
Post-Delivery FeedbackJun 26, 2026
I will recommend because the exact product I was seeking was is stock, ready to go. The price was fair. I can perceive or intuit Zz’s staff is highly knowledgeable. That’s all good. The shipping isn’t exactly ZZSounds fault, but my hopes got smooshed each day my item didn’t arrive. I investigated: FedEx WILL use the local USPS for the last leg of a delivery journey, SO the repeated estimates and tracking werent accurate or good. FedEx didn’t want to disclose that they hand off parcels to another carrier. Because this was called cheapest Ground Advantage, I got hopeful tracking that was factually incorrect. I could’ve kept myself less upset if the truth about delivery and date had been stated up front. As of now, I’m just happy to have my drumhead .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 1
- Customer Support: 10
MC
Site Experience FeedbackJun 26, 2026
ZZounds has been the bridge to me getting the gear to expand my sound.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Poisoner
Site Experience FeedbackJun 26, 2026
fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pastor Britt
Site Experience FeedbackJun 26, 2026
Able to search and find what i needed quickly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sallee
Site Experience FeedbackJun 26, 2026
Awesome. I found what I was looking for easily. Processed , and even get to make payments. In less than 5 minutes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris
Site Experience FeedbackJun 26, 2026
Nice items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
NA
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mark G
Site Experience FeedbackJun 26, 2026
zZounds is the GOAT website for Audio & Digital gear hands down.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dwells
Site Experience FeedbackJun 26, 2026
Was a great interaction easy to use quick purchase took about a total of under 10 minutes. Great work.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ty
Site Experience FeedbackJun 26, 2026
the payment plan is very easy to work with
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Quinn Q.
Site Experience FeedbackJun 26, 2026
Absolutely love shopping on here. Whenever I need a quick replacement or a new addition they’re always there to provide. With the wide selection and optional payment plans, you can’t go wrong! And not to mention the quick shipping!!! Love it here.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
N/a
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liam
Site Experience FeedbackJun 26, 2026
I have been using zzounds since 2022, I absolutely love shopping with you guys!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nabdiel
Site Experience FeedbackJun 26, 2026
Great experience buying for the first time here.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Will Charles
Site Experience FeedbackJun 26, 2026
Great! experience. Able to build my home studio piece by piece.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bodies
Site Experience FeedbackJun 26, 2026
All good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10