zZounds Customer Reviews
zZounds holds a 9.6/10 overall rating and 5,438 verified post-delivery reviews on Bizrate.
zZounds Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 92% |
 Neutral | 5% | 5% |
 Negative | 3% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 92% | 92% |
Neutral | 6% | 6% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for zZounds
Showing 1 - 50 of 40,563
EnzymeX
Site Experience FeedbackSep 27, 2026
Check out could’ve been better. Normally, I can pass through the shipping and payment information from my iPhone, but I had the kid manually by looking at the credit card card.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
goood
Site Experience FeedbackSep 27, 2026
goo
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Colonias
Site Experience FeedbackSep 27, 2026
easy peasy lemon squeezy. always have enjoyed zzounds. quick and clear interaction
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Bobby Biscuits
Site Experience FeedbackSep 27, 2026
This was a great experience purchasing!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vinni2m
Site Experience FeedbackSep 27, 2026
Another great zzounds purchase!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LROD
Site Experience FeedbackSep 27, 2026
love this site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pedro
Site Experience FeedbackSep 27, 2026
Quick and simple, found what i wanted at a good price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
OLD MAN BREAD
Site Experience FeedbackSep 27, 2026
Thanks for coming thru!!! Im a survivor and this machine well keep busy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dill E
Site Experience FeedbackSep 27, 2026
I like that I’m able to make payments on equipment and still get it 3 days after purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 27, 2026
It was easy using the website to order my purchase
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
SammyMoore
Site Experience FeedbackSep 27, 2026
Excited! Easy to work with very excellent convenient Thank you. I will purchase again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Steele
Site Experience FeedbackSep 27, 2026
I have nothing bad to say always find what I'm looking for with ease and prices always seem reasonable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
djvanone
Site Experience FeedbackSep 27, 2026
Love zZsounds, I have been ordering for years for all my DJs needs and zZsounds never disappoints thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
David
Site Experience FeedbackSep 27, 2026
Very easy , nothing hard. Many options to pay
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Dibbs
Site Experience FeedbackSep 27, 2026
amazing simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Andybasslover
Site Experience FeedbackSep 27, 2026
Great website i love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CCBurger
Site Experience FeedbackSep 27, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
mwc721
Site Experience FeedbackSep 27, 2026
Easy to use.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
jd
Site Experience FeedbackSep 27, 2026
my experience has been wonderful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jim
Site Experience FeedbackSep 27, 2026
Things went smooth
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Deebee
Site Experience FeedbackSep 27, 2026
Always great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jim
Site Experience FeedbackSep 27, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
MosesRayEL
Site Experience FeedbackSep 27, 2026
So easy i can't wait to talk about it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Erik
Site Experience FeedbackSep 27, 2026
Easy to order, love the financing option and great selection. Rivalling Sweetwater
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dr. R
Site Experience FeedbackSep 27, 2026
Always a great experience with ZZounds !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
swiffg
Site Experience FeedbackSep 27, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Grateful
Site Experience FeedbackSep 27, 2026
Good
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Lil tee
Site Experience FeedbackSep 27, 2026
It was aswsome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
tinod
Site Experience FeedbackSep 27, 2026
i called for customer support Matt to help me with the purchase, he was very pleasant and professional
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris
Site Experience FeedbackSep 27, 2026
Was simple to navigate, and I am very happy. Very cool concept!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PianoKing
Site Experience FeedbackSep 27, 2026
Really well laid out. Easy on the eyes, easy to search and find what you're looking for. NO POPUPS is refreshing. EZ checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BRA
Site Experience FeedbackSep 27, 2026
EASY TO COMPARE PRODUCT CHOICES
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AJ
Site Experience FeedbackSep 27, 2026
If it weren't for zzounds, I couldn't have ever become a musician due to affordability.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mr.Rules
Site Experience FeedbackSep 27, 2026
Several options to choose from, ease of site navigation, over all pleased
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pachydurm
Post-Delivery FeedbackSep 27, 2026
I was able to find the guitar as well as the amplifier that I needed all in one place. Everything came on time except for the guitar, but the problem was with the carrier not with Zzounds. I even ran into a little snag with the financing and was kind of bummed out but then customer service reached out to me without me doing anything and asked how they can help with the situation. After speaking with the representative I was able to make my purchase and get everything I needed they went above and beyond what they had to do to make sure that I was okay. I will definitely be using this site to make future purchases as I know they stand behind their service and their products. Thanks again for everything, can't wait to start creating with my new tools.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: 10
Steve Stevens
Site Experience FeedbackSep 27, 2026
Nice to find two unique products in one convenient place! Glad I shopped zZounds.com.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
MrAudiopioneerDad
Site Experience FeedbackSep 27, 2026
It went smooth with the order and consistent now it’s just how they deliver when it comes to the payment methods and how consistent they are with keeping you updated when the payments are due.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Andy C.
Site Experience FeedbackSep 27, 2026
Great! Easy! Awesome! God bless!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
E
Site Experience FeedbackSep 27, 2026
GG
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Peanut
Site Experience FeedbackSep 27, 2026
It was simple and wasy
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Pup Funkster
Site Experience FeedbackSep 27, 2026
All went well. Happy wirh the easy of sale
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Bmace
Site Experience FeedbackSep 27, 2026
I enjoy the website. The efficient shipping time. And detailed description of the products
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Marv
Site Experience FeedbackSep 27, 2026
Easy to use. Fast and accurate. Excellent way to get the tools you need.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Laurence407
Site Experience FeedbackSep 27, 2026
it's all good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dj Mumz
Site Experience FeedbackSep 27, 2026
Navigating and ordering are very simple and user friendly which I appreciate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris
Site Experience FeedbackSep 27, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
A.V
Site Experience FeedbackSep 27, 2026
Honestly the best website for gear and really incredible shipping time. Was able to find the gear I needed in less than a day and place an order with installments in less than 5 mins. Keep it up!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Breezy
Site Experience FeedbackSep 27, 2026
Great equipment. Works every time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jess
Site Experience FeedbackSep 27, 2026
Was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Todd S
Site Experience FeedbackSep 27, 2026
I love zZounds and the 18-month, no-interest payment plans when they are available. No hard inquiries and doesn’t impact my credit utilization.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10