zZounds Customer Reviews
zZounds holds a 9.6/10 overall rating and 5,435 verified post-delivery reviews on Bizrate.
zZounds Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 92% |
 Neutral | 5% | 5% |
 Negative | 3% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 92% | 92% |
Neutral | 6% | 6% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for zZounds
Showing 1 - 50 of 40,578
Ali
Site Experience FeedbackSep 26, 2026
You guys are great- called on two different occasions and had the best conversation Everything I looked at today was there.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Russ
Site Experience FeedbackSep 26, 2026
Best online music website, without question. There's no horn or band instruments but that's fine. You make up for it by being the best.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Speed
Site Experience FeedbackSep 26, 2026
Awesome!!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BigDan
Site Experience FeedbackSep 26, 2026
Quick and easy friendly website. Purchase was $1 short of 1 day quicker shipping. Maybe for business idea have a few suggestions pop up more to get the deal.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mauro551988
Site Experience FeedbackSep 26, 2026
It’s the best
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 26, 2026
Easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Axman
Site Experience FeedbackSep 26, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nani
Site Experience FeedbackSep 26, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MostDopeZac
Post-Delivery FeedbackSep 26, 2026
Definitely recommend no doubt!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
George
Site Experience FeedbackSep 26, 2026
I found wat I needed and the no interest payment plan is great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
popboy
Site Experience FeedbackSep 26, 2026
Very good. Easy to work with
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sammy
Site Experience FeedbackSep 26, 2026
i am very pleases with zzounds its a struggling musicians dream when you are low on funds you beed equipment they are there to do everythingnyou need and get it fast
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
WG
Site Experience FeedbackSep 26, 2026
Second time ordering from this site and again a pleasent experience. I've already recommended this site to friends and can't believe I found this so late. I came from guitar center today and decided to check here and found everything I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ezrah
Site Experience FeedbackSep 26, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Solaris
Site Experience FeedbackSep 26, 2026
Great Website layout and easy checkout process makes zzounds the best site for musicians
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bagist72
Site Experience FeedbackSep 26, 2026
I would have liked to have seen more choices of EL-84's
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
nicolas
Site Experience FeedbackSep 26, 2026
incredible payment plans. Great deals. Will buy from here again
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Slinky
Site Experience FeedbackSep 26, 2026
EVERYTHING IS SIMPLE
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AbhiGrg
Site Experience FeedbackSep 26, 2026
its my first purchase with ZZounds was excellent, even called the customer services and had clarified things before my purchase
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackSep 26, 2026
Dee
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Die4Metal87
Site Experience FeedbackSep 26, 2026
I have always wanted a pro Ibanez electric guitar and especially a iron label and now I have one thank you zzounds. I will be purchasing another one
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Phil
Site Experience FeedbackSep 26, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay
Site Experience FeedbackSep 26, 2026
First time and I feel everything was smooth and easy thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 26, 2026
Awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nik
Site Experience FeedbackSep 26, 2026
Good experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Herb
Site Experience FeedbackSep 26, 2026
It’s always easy to search and buy online, and also speaking with your customer service reps…
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TDD
Site Experience FeedbackSep 26, 2026
It’s was fairly easy and comparable I didn’t like the SSN that’s my personal information but I understand overall it was a great experience
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
RaeGon
Site Experience FeedbackSep 26, 2026
Zzounds has probably the best online experiences you're going to get anywhere. Staff and customer service are very respectful of your time, getting you what you need, fast!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Andy
Site Experience FeedbackSep 26, 2026
The 18 month payments are an awesome way to afford new gear, highly recommend!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jshipp83
Site Experience FeedbackSep 26, 2026
Easy to navigate. Love the payment options.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ppppp
Site Experience FeedbackSep 26, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Digital Pidgy
Site Experience FeedbackSep 26, 2026
Sounds is an amazing company to work with. Good selection and good prices and the payment plans are a god send. The only thing I had some trouble with was finding the correct cables as the search keyword entry current exactly match up to the products returned in the search but it was still easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 26, 2026
Best quality of products and best price and payment plans available
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jon
Site Experience FeedbackSep 26, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cutter
Site Experience FeedbackSep 26, 2026
Easiest shopping online for music equipment I've ever had
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Jt
Site Experience FeedbackSep 26, 2026
Website works great! I wish it had more novelty items related to music but has a crazy selection for most of everything
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Red
Site Experience FeedbackSep 26, 2026
I will always order from them top notch service!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Manny
Site Experience FeedbackSep 26, 2026
It was very good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stan
Site Experience FeedbackSep 26, 2026
Zzounds has always been amazing. I've purchased all of my major instrument and equipment purchases through Zzounds the past 10 years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 26, 2026
Smooth what can I say ?
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gilmer
Site Experience FeedbackSep 26, 2026
Easy to navigate. Had what i needed. Not the best selection of stands for MPC Live 2
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Keith
Site Experience FeedbackSep 26, 2026
Website is easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CD
Site Experience FeedbackSep 26, 2026
Quick and easy purchasing!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lavade
Site Experience FeedbackSep 26, 2026
User friendly perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tyler T.
Site Experience FeedbackSep 26, 2026
Pretty good but felt kind of sketchy because of how easy it was!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Jeren
Site Experience FeedbackSep 26, 2026
Every time I use Zzounds for gear, I am blown away with how simple everything is. Huge selections and great prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JR
Post-Delivery FeedbackSep 26, 2026
I have been converting a closet into a vocal recording booth in my home office, and Zzounds “pay as you play” has been the only way this ever would have been possible for me. I was skeptical at first because it seemed too good to be true, but after my first purchase arrived I realized it was both too good AND true. It’s been a few years of purchases and paying over time, but I have finally finished my setup the way I used to think I could only dream it would be. Zzounds really does feel like a company that understands what musicians need, and has been phenomenal in every way in my experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Mfgarza
Post-Delivery FeedbackSep 26, 2026
I've been a long time customer and I wouldn't go anywhere else. Simply the Best.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Dmartin
Site Experience FeedbackSep 26, 2026
I had a great experience with this company. I was able to purchase the dj controller that I wanted without spending too much money.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dwayne.M
Site Experience FeedbackSep 26, 2026
I always have a good experience with zzounds.com, easy to find what im looking for with descriptions, my only place i shop for gear!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10