zZounds Customer Reviews
zZounds holds a 9.6/10 overall rating and 5,579 verified post-delivery reviews on Bizrate.
zZounds Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 91% |
 Neutral | 5% | 5% |
 Negative | 3% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
9 out of 10
Overall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 92% | 92% |
Neutral | 6% | 6% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for zZounds
Showing 1 - 50 of 40,019
Carisab
Site Experience FeedbackNov 7, 2026
So far so good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eddie
Site Experience FeedbackNov 7, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chelsey S
Site Experience FeedbackNov 7, 2026
I love Zzounds. I have always had great experiences while shopping on the website and have always had exceptional customer service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rich
Site Experience FeedbackNov 7, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 7, 2026
I don't have the sheet music that I paid for. And I don't know when it will be sent.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Ray
Site Experience FeedbackNov 7, 2026
Fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NotShawn
Site Experience FeedbackNov 7, 2026
The only thing I would like to see is your warrantee policy clearly stated in the item description like on Sweetwater
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
jmd
Site Experience FeedbackNov 7, 2026
Smooth experience. I wish I could specify a separate phone number for text messages.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
HoldenMcKoch
Site Experience FeedbackNov 7, 2026
Happy with the no credit check option for setting up a simple payment plan. Looking forward to my new gear.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mymom
Site Experience FeedbackNov 7, 2026
Checking out during the order process was confusing as it continued to bounce around to the product screen then to the order page. It took a few minutes but that's my only bitch.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Bankrollbrick
Site Experience FeedbackNov 7, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Art Fire Chief
Site Experience FeedbackNov 7, 2026
Always easy to use and always leads me to look at more items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
B
Site Experience FeedbackNov 7, 2026
Just looking forward for my keyboard
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Rob
Site Experience FeedbackNov 7, 2026
zsounds is fantastic
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 7, 2026
Zzounds website is very user friendly and have been buying from Zzounds for many years now
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
cC
Site Experience FeedbackNov 7, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DrumiTar100315
Site Experience FeedbackNov 7, 2026
Nothing bad. Have always loved zzounds
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tim
Site Experience FeedbackNov 7, 2026
You guys have one of the best websites it’s always easy to find what I’m looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 7, 2026
everyth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gody
Site Experience FeedbackNov 7, 2026
It was easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tcurt
Site Experience FeedbackNov 7, 2026
I love Zsounds!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 7, 2026
i really like the website its very nice for equiptment
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gavyn
Site Experience FeedbackNov 7, 2026
i like the payment plan options and also I had questions about my order that were answered through my email pretty swiftly ! stock on the website is also unique their are guitars that i dont see on sweetwater or guitar center
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
Skinny
Site Experience FeedbackNov 7, 2026
Awesome deals..!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
K-DUNK
Site Experience FeedbackNov 7, 2026
good easy experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TJ
Site Experience FeedbackNov 7, 2026
The purchase easy and self explanatory. Will continue to do business
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Frenzy Hendrix
Site Experience FeedbackNov 7, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 7, 2026
Awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 7, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rai
Site Experience FeedbackNov 7, 2026
It was good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jlowe
Site Experience FeedbackNov 7, 2026
Great experience every time. Zzounds is the best online platform. My new PA sounds amazing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Barrett
Site Experience FeedbackNov 7, 2026
Excellent website and easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jonny1
Site Experience FeedbackNov 7, 2026
Love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
the mighty
Site Experience FeedbackNov 7, 2026
I love it! Zzounds make it so easy to get the gear you eant!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HermHerm
Site Experience FeedbackNov 7, 2026
quick and easy with the many options they provide
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Csi
Site Experience FeedbackNov 7, 2026
very easy site to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kuthrostudios
Site Experience FeedbackNov 7, 2026
ZZounds has been a game changer and a Saver for music lovers to stay creating,..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackNov 7, 2026
I submitted a review yesterday and that will be sufficient.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jesse..The Jesse Lee Project Band
Site Experience FeedbackNov 7, 2026
I am very pleased with all the purchases I have made in the last 2 years Everyone has and is great, communication, present responses, and over all knowledge. EXCEPTIONAL THANK YOU ALL!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TREZMO
Site Experience FeedbackNov 7, 2026
The website is easy to use and I was able to find the product that I couldn’t find anywhere else.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackNov 7, 2026
Go to this site. Shop here.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Santa Clawsss
Site Experience FeedbackNov 7, 2026
Love zzzzzzzzounds. You guys are the tits!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 7, 2026
Goof
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Lalo Ramos
Site Experience FeedbackNov 7, 2026
Very unique and beautiful guitar case that other big dealers don’t carry.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bree
Site Experience FeedbackNov 7, 2026
I dont have nothing bad to say as a first time buyer of zzounds I loving the site it's very user friendly and easy love it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
pleased as punch
Site Experience FeedbackNov 7, 2026
very pleased with order experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KalikoKitteh
Site Experience FeedbackNov 7, 2026
Honestly it was extremely easy. I have been looking to buy that Jim Dandy for a little while and you guys put it on sale suddenly. Everything was seamless. I got my last order safe and sound so I preferred your site over the others that tried to price match you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Atna
Site Experience FeedbackNov 7, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jbjackson1971
Site Experience FeedbackNov 7, 2026
Great experience
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Dj
Site Experience FeedbackNov 7, 2026
This is a great place to shop and I love it .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10