zZounds Customer Reviews
zZounds holds a 9.6/10 overall rating and 5,579 verified post-delivery reviews on Bizrate.
zZounds Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 91% |
 Neutral | 6% | 5% |
 Negative | 3% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
9 out of 10
Overall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 92% | 92% |
Neutral | 6% | 6% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for zZounds
Showing 1 - 50 of 39,988
Cindy
Site Experience FeedbackNov 8, 2026
never had a problem love this company
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
wt
Site Experience FeedbackNov 8, 2026
I love this website. It always great and I particularly like no credit payments.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Toe
Site Experience FeedbackNov 8, 2026
Great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Timmy
Site Experience FeedbackNov 8, 2026
Awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MadDog
Site Experience FeedbackNov 8, 2026
I needed to change my strings and Zzounds had what I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rand
Site Experience FeedbackNov 8, 2026
I believe that search results should have "suggested items" related to my original search (like amazon)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rick Z
Site Experience FeedbackNov 8, 2026
I want to see more products for guitar building.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
The Ant
Site Experience FeedbackNov 8, 2026
Good and simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
merc da dj
Site Experience FeedbackNov 8, 2026
great site, easy to use, great selection of products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mad Dog
Site Experience FeedbackNov 8, 2026
Easy to find what i want. Good value,good products. I have purchased many items
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Lucky
Post-Delivery FeedbackNov 8, 2026
This guitar sounds amazing and I love the color of the all Mahogany wood but the tuning pegs seam a little cheesy and it was pictured with chrome open gear Grover’s but that’s not what comes on it then after receiving it I went back and read the complete specs and it says comes with ping tuners why not show the right picture to i was disappointed by this but I’ll be changing them out soon but for a almost $2000 guitar you shouldn’t have to
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
Lilly
Site Experience FeedbackNov 8, 2026
The best price I’ve found on this guitar I’ve been wanting
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
GranDo
Site Experience FeedbackNov 8, 2026
Love your site. Love the payment options. Don't like that the charge does not immediately debit from my card after the transaction is complete. I have to leave my card open and risk additional charges.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
FlySny
Site Experience FeedbackNov 8, 2026
So far so good, I’ll know more once I receive my order.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
Coondog
Site Experience FeedbackNov 8, 2026
All good. I wish you sold good time banjos still though.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
John Jacob
Site Experience FeedbackNov 8, 2026
no notes. ease of use throughout website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
John
Site Experience FeedbackNov 8, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Tropicx
Site Experience FeedbackNov 8, 2026
always good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anab
Site Experience FeedbackNov 8, 2026
Good easy to purchase
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
J-Rod
Site Experience FeedbackNov 8, 2026
great Experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Jay Jay
Site Experience FeedbackNov 8, 2026
N/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Metalsteve
Site Experience FeedbackNov 8, 2026
Nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Franko
Site Experience FeedbackNov 8, 2026
Easy smooth selection and purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wakeskatenut2126
Site Experience FeedbackNov 8, 2026
I am stoked that they have the specialized taylor part that I need and the fact that they have free shipping set them apart enough for me to place my order with them. Thank you. I'll be back.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Mitchellrric
Site Experience FeedbackNov 8, 2026
it's good, I appreciate this company
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Adam
Site Experience FeedbackNov 8, 2026
Loved it and helps with getting started playing even with a not alot of money all at once
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Mickey
Site Experience FeedbackNov 8, 2026
Website and online shopping/checkout was easy. Great and informative product selection. Pricing and delivery is excellent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Roe
Site Experience FeedbackNov 8, 2026
This was a fast and great experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brycen J
Site Experience FeedbackNov 8, 2026
Zzounds is always easy to navigate and if I have further questions I can call and whoever picks up is courteous and very helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TheCowboy
Site Experience FeedbackNov 8, 2026
NA
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Herkimer
Site Experience FeedbackNov 8, 2026
I was about to buy a korg volca keys too but I don’t want to pay and wait over a month for it. I’d see it was in stock then when I looked at my cart again it wasn’t so that sucks for me
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Pastor 23
Site Experience FeedbackNov 8, 2026
thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mandy
Site Experience FeedbackNov 8, 2026
My First time and was amazing... just recommended to my Brother, who is looking for an electric guitar.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
rilli
Site Experience FeedbackNov 8, 2026
simple and easy yet very informative with videos
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Junior
Site Experience FeedbackNov 8, 2026
Very good deals and satisfied with my purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rozco
Site Experience FeedbackNov 8, 2026
Zzounds has helped me obtain the equipment I need without breaking the bank.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dj jammin Joe 🎼
Site Experience FeedbackNov 8, 2026
I heard about the credit no credit check and I said to myself, let me give it a try and so far I really liked it
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Nick Q
Site Experience FeedbackNov 8, 2026
Quick and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Blahbotski
Site Experience FeedbackNov 8, 2026
The interaction was great and smooth!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Z
Site Experience FeedbackNov 8, 2026
Great site great options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Matty
Site Experience FeedbackNov 8, 2026
I am very pleased with all aspects of this site , except when checking out - I chose installments and when i checked out it was not clear that my order was confirmed or if i was approved or not ; so now I have no idea if i have an order to expect or not -Frustrating
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 8, 2026
The website is easy to understand and the items are accessible
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Domo
Site Experience FeedbackNov 8, 2026
Very smooth process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackNov 8, 2026
I ordered a five string that did not come yet, it has been almost two weeks since I ordered it
- Overall Rating: 4
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 4
- Customer Support: 6
DeeJay Z
Site Experience FeedbackNov 8, 2026
another happy customer zzounds is the first place i go to for all of my audio gear thanks for making it easy for us and your site is perfect w/the focus on the gear and the info we need to stay informed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 8, 2026
mosax4u@aol.com
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Big_T_Foot
Site Experience FeedbackNov 8, 2026
did some research and ordered from zzounds for the payment program. This is the first expensive guitar I have ever purchased and I wanted it to come from zzounds
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angieh
Site Experience FeedbackNov 8, 2026
the whole overall experience was fast and awesome. no hiccups at all
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 8, 2026
great as always
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sunshine
Site Experience FeedbackNov 8, 2026
i have been very satisfied with all three purchases i have made. i cant find the big stubby picks anywhere around here so i am stoked you guys have them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10