zZounds Customer Reviews
zZounds holds a 9.6/10 overall rating and 5,577 verified post-delivery reviews on Bizrate.
zZounds Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 91% |
 Neutral | 6% | 5% |
 Negative | 3% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Overall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 92% | 92% |
Neutral | 6% | 6% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for zZounds
Showing 1 - 50 of 39,984
Bellmer
Site Experience FeedbackNov 11, 2026
I just love that i can get what I need for performing from you guys with such ease. thank you for the payment plan options and shipping. Guitar Center and Sweetwater could never.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 11, 2026
Best place to order and finance music equipment
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Odee
Site Experience FeedbackNov 11, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stealth
Site Experience FeedbackNov 11, 2026
It is always a pleasure to buy from Zzounds
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Kai Anthony
Site Experience FeedbackNov 11, 2026
Enjoy the shopping experience because it’s pretty cut and dry finding your gear and payment plan you want. I wish there were more reviews on the gear though
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hoof
Site Experience FeedbackNov 11, 2026
goif
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Frank
Site Experience FeedbackNov 11, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Glopez
Site Experience FeedbackNov 11, 2026
Nothing but excellent service, quality and great pricing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
N/A
Site Experience FeedbackNov 11, 2026
N/A
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Brob
Site Experience FeedbackNov 11, 2026
It was quick and great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JSchweezy
Site Experience FeedbackNov 11, 2026
Very easy and smooth. My favorite gear website
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Hua321
Site Experience FeedbackNov 11, 2026
Always a good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Josie
Site Experience FeedbackNov 11, 2026
Fabulous!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 11, 2026
love you guys!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Steve
Site Experience FeedbackNov 11, 2026
Awesome experience, love the no interest pay over time on new and used items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Andras
Post-Delivery FeedbackNov 11, 2026
quite happy with my purshase fro m zzounds
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Siurelis
Site Experience FeedbackNov 11, 2026
I love the purchase plan
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mega1285
Site Experience FeedbackNov 11, 2026
Everything was great
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Articulas
Site Experience FeedbackNov 11, 2026
I used my phone to make this purchase and everything went really smooth.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ding Dong
Site Experience FeedbackNov 11, 2026
groovy time all around
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
RickyZ
Site Experience FeedbackNov 11, 2026
I appreciate Zzounds for the instruments available and financing options. Service has been great, keep up the good work!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
DJ Wrek-It-Ralph
Site Experience FeedbackNov 11, 2026
Amazing Experience
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 11, 2026
Great website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DJ JoJo
Site Experience FeedbackNov 11, 2026
djjojo860@gmail.com
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hughstrung
Site Experience FeedbackNov 11, 2026
Pure satisfaction.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DJ Sparklepants
Site Experience FeedbackNov 11, 2026
the interest free payments are amazing
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mick
Post-Delivery FeedbackNov 11, 2026
zZounds was great. I had issues at my end with a credit card, and zZounds staff was helpful and communicative, and each new call with different staff felt seamless, because all of them had the entire issue in front of them each time. Very impressive.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Cage
Site Experience FeedbackNov 11, 2026
Website was pretty easy to navigate, and the installment plan offer is pretty great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beniahlee
Site Experience FeedbackNov 11, 2026
You have done nothing good good to me. I am a huge supporter of you guys
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pooh bear
Site Experience FeedbackNov 11, 2026
I’ve had some great experiences ordering from zZounds music store.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
Koi
Site Experience FeedbackNov 11, 2026
Always a great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ranray58
Site Experience FeedbackNov 11, 2026
Had a good experience with zZounds online shopping today! I would recommend zZounds to anyone shopping for musical equipment. I will surely be a returning customer!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rockhound
Site Experience FeedbackNov 11, 2026
Fast and easy to use
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
CAL
Site Experience FeedbackNov 11, 2026
They had what I needed. I almost bought from Chicago Music Exchange but Zzounds won out because of the free 2 day shipping. Also, I already like Zzounds and I am a creature of habit.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Teresa
Site Experience FeedbackNov 11, 2026
Very easy . Great prices . Free delivery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GearLover44
Site Experience FeedbackNov 11, 2026
Great exprience, i was pleased with the financing options abailable!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vinnie
Site Experience FeedbackNov 11, 2026
Zzounds as always been great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jester
Site Experience FeedbackNov 11, 2026
very helpfull and pleasntly easy to order and view the product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Ni’Quan
Site Experience FeedbackNov 11, 2026
It was a good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Slimkidd90
Site Experience FeedbackNov 11, 2026
Really wasy to use.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Nofx
Site Experience FeedbackNov 11, 2026
Quick and easy online experience with competitive pricing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
JLWFLORIDA
Site Experience FeedbackNov 11, 2026
Value
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jojo
Site Experience FeedbackNov 11, 2026
Website is pretty easy to navigate, just lacks a little in design.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
FITZ
Site Experience FeedbackNov 11, 2026
Always great!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 11, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Andy
Site Experience FeedbackNov 11, 2026
Found item after a Google search. Ordered product I wanted, and paid… But I have not yet seen a receipt or confirmation of the purchase, except from my credit card.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TooManyGuitars
Site Experience FeedbackNov 11, 2026
i always have a great experience with Zzounds!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cuba
Site Experience FeedbackNov 11, 2026
Everything seems great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jarod v
Site Experience FeedbackNov 11, 2026
Awesome!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
romeydrumz
Site Experience FeedbackNov 11, 2026
it was really great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A