zZounds Customer Reviews
zZounds holds a 9.6/10 overall rating and 5,580 verified post-delivery reviews on Bizrate.
zZounds Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 91% |
 Neutral | 6% | 6% |
 Negative | 3% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Overall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 92% | 92% |
Neutral | 6% | 6% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for zZounds
Showing 1 - 50 of 39,926
DJ Ben G
Site Experience FeedbackNov 14, 2026
Very simple and easy approval. I recommend pay as you play plan. I will be shopping again. Thank you Zzounds
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dante
Site Experience FeedbackNov 14, 2026
Very straight forward process. The no credit check is exactly what they said it was, no hidden fees no surprises.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
TABAH
Site Experience FeedbackNov 14, 2026
Always awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
T.
Site Experience FeedbackNov 14, 2026
Great easy and accessible.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Tay
Site Experience FeedbackNov 14, 2026
Zzounds is the best. Always an easy and fun time on their website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Karamo
Post-Delivery FeedbackNov 14, 2026
I got a beautiful Epiphone Les Paul Futura that worth every penny. There aren’t too many websites willing to sell quality instruments with a payment plan no credit check.Thankfully Zzounds does that and I deeply appreciate as I could never set aside the whole amount for this purchase. Unfortunately this guitar came with broken toggle switch but I don’t have the time for the hassle of returning it and change it.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 8
Mr. Universe
Site Experience FeedbackNov 14, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bass player
Site Experience FeedbackNov 14, 2026
Great company
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
G’Lo
Site Experience FeedbackNov 14, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Baxman24
Site Experience FeedbackNov 14, 2026
Highly recommended
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yavonta
Site Experience FeedbackNov 14, 2026
I just started using it for real still waiting to use it more for an real review
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Bamaboy
Site Experience FeedbackNov 14, 2026
I was very pleased with the experience.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Thatperson
Post-Delivery FeedbackNov 14, 2026
I purchased a Kramer Baretta Special in purple. There is nothing to complain about. I've played for over 40 years and miss the look and nostalgic days of the 80's. Right out of the box it shined. There is absolutely no flaws in the paint, the neck is smooth and straight. The frets are perfect. No sharp ends and no high ones that would need redressing. This guitar is a fun to play. Tuning stability is great. All I needed to do was tighten the machine head screws and it keeps it's tune just fine.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Jde2323
Site Experience FeedbackNov 14, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Jt
Post-Delivery FeedbackNov 14, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Novara
Site Experience FeedbackNov 14, 2026
Excellent experiences!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Groovin1
Site Experience FeedbackNov 14, 2026
Seemed like a quality product at a reasonable price.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Olefunk
Site Experience FeedbackNov 14, 2026
Everything is good with this site
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Manny
Site Experience FeedbackNov 14, 2026
It was very easy to use
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Darth Vengeance
Post-Delivery FeedbackNov 14, 2026
Sound great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
KidBassist
Site Experience FeedbackNov 14, 2026
Zzounds has always had my back
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dj Wals
Site Experience FeedbackNov 14, 2026
It’s always a great pleasure to shop with Zzounds and also to be given a chance to express your experience through the questionnaire
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mel
Site Experience FeedbackNov 14, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
K. Fontaine
Site Experience FeedbackNov 14, 2026
I came here looking for the ko-2 by teenage engineering, and I was surprised to find a built in payment plan option. I’ve been making music for years now and I move around too much to keep a full time setup so it’s been wondering finding all the portable gear over the years. After scrolling this site for a while, I’ve come to the conclusion that it operates as a one stop shop for all musical needs!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dezzy
Site Experience FeedbackNov 14, 2026
Easy to make a purchase
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
J/Money
Site Experience FeedbackNov 14, 2026
I love zZounds so awsome love been able to make payments thanks so much
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Nalon
Post-Delivery FeedbackNov 14, 2026
Best selection, best place to shop for your musical needs and flexible payment plans. I won’t shop anywhere else! Thanks zZounds!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
xx27black
Site Experience FeedbackNov 14, 2026
Was hard to find the listing initially on Google but when found product review and purchase were straightforward
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Skeemer
Post-Delivery FeedbackNov 14, 2026
You guys are f****** awesome I got my order the next day that is super quick I couldn't believe it and the product is an awesome thank you guys so much I appreciate everything you do. I'm still waiting on a guitar though it's been on back order for days years even but it's not your fault it's the manufacturers I know that
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackNov 14, 2026
It was good and easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
R
Site Experience FeedbackNov 14, 2026
Site is easy to navigate. Very user friendly. Just one thing, on the payments section. Needs to be easier to understand & have a way to see how many payments are left. & a easy way to pay off early
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
NeonBlack
Site Experience FeedbackNov 14, 2026
Fast shipping and quality products. Makes affording dream gear within grasp.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nev
Site Experience FeedbackNov 14, 2026
Zz had the item I wanted in stock.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Tom
Site Experience FeedbackNov 14, 2026
Everything went fine.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
jones
Site Experience FeedbackNov 14, 2026
easy and amooth
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Bstaple
Post-Delivery FeedbackNov 14, 2026
Staff was professional,courteous, and knowledgeable. I will use Zsounds in the future
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Picklas Cage
Site Experience FeedbackNov 14, 2026
It was good been using for years, love the no credit check payment plans. When I need something for a live show coming up and money is tight.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 14, 2026
Sweet deals.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Tony G
Site Experience FeedbackNov 14, 2026
All good service thus far
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mad Dog
Post-Delivery FeedbackNov 14, 2026
Received order on time, easy to track. Product is great.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackNov 14, 2026
Very good, easy purchase, reliable
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackNov 14, 2026
I have enough the ease of purchase and the prices are not jacked up zero interest.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gene
Site Experience FeedbackNov 14, 2026
Amazing deals, great prices and payment options. Definitely help me to start my career little by little
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
They had what I need
Site Experience FeedbackNov 14, 2026
Good inter action. They had what I needed at a costly but comparable price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Davidy
Post-Delivery FeedbackNov 14, 2026
Ordering, tracking, delivery all excellent!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
dvddeaton
Site Experience FeedbackNov 14, 2026
Went very well, I was also comparing with the potential same purchase from American Musical Supply but the website was giving me issues, so it was an easy choice. The variety of payment plan options is what pushed me to go ahead with purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dave
Site Experience FeedbackNov 14, 2026
Overall my interaction with the website is very positive.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
bud
Site Experience FeedbackNov 14, 2026
i wanted strings .u had em , i take
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Yo
Site Experience FeedbackNov 14, 2026
Pretty nice. The financing is super useful on Zzsounds
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 5
Bluesman
Site Experience FeedbackNov 14, 2026
I have purchased from zZounds for many years. My experience has always been positive, with a good price, while receiving my purchase in a timely manner. But I hate when asked about allowing cookies. I kept trying to bypass it but it kept popping back up until I answered it. Basically, it forced me to accept cookies against my will.
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 8