zZounds Customer Reviews
zZounds holds a 9.6/10 overall rating and 5,576 verified post-delivery reviews on Bizrate.
zZounds Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 91% |
 Neutral | 6% | 5% |
 Negative | 3% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Overall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 92% | 92% |
Neutral | 6% | 6% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for zZounds
Showing 1 - 50 of 39,974
Karol
Site Experience FeedbackNov 13, 2026
fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chicalitrece
Site Experience FeedbackNov 13, 2026
It’s very easy and quick and the price got me right away. I was looking for this item and right away. I think in this company it’s I bought things before and I don’t have no complaints. It’s a pretty good quality.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Slartybartfast
Site Experience FeedbackNov 13, 2026
Zzounds website is clear, logical and easy to follow.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dj pajaro
Site Experience FeedbackNov 13, 2026
Goog job everting its good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bob
Site Experience FeedbackNov 13, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackNov 13, 2026
Excellent experience every time
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Julio Silveira
Site Experience FeedbackNov 13, 2026
"Great user experience overall, with fast page loading and clear product specifications. It would be helpful if shipping estimates were displayed earlier on the product page, before checkout."
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vnasciben
Site Experience FeedbackNov 13, 2026
n
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gorf
Site Experience FeedbackNov 13, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Zia
Site Experience FeedbackNov 13, 2026
why do you say the installment plan is interest free? when there is financia app charge. thats a bit devious
- Overall Rating: 2
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Akunaton
Site Experience FeedbackNov 13, 2026
Good interaction
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jerry
Site Experience FeedbackNov 13, 2026
Nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jackie
Site Experience FeedbackNov 13, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Flying V
Site Experience FeedbackNov 13, 2026
Went good i think
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Lenny
Site Experience FeedbackNov 13, 2026
This isn't my first purchase here, and I have more purchases planned. Always quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 13, 2026
Easy to find products, and good prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
D rock
Site Experience FeedbackNov 13, 2026
Easy fast and simple
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackNov 13, 2026
I come back and purchase all of my music needs!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 13, 2026
Easy experience
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
YoRo
Site Experience FeedbackNov 13, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Seamusdog
Site Experience FeedbackNov 13, 2026
Really like the web sight
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Buoyancy Jamz
Site Experience FeedbackNov 13, 2026
Your site is awesome blows sweetwater out of the water you guys kill it at zzounds! 🤟
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rec
Site Experience FeedbackNov 13, 2026
Satisfied will the over all experience site is easy to navigate and payment was easy thank you for taking the time to consider the opinions of your customers.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
DJ AYMEN
Site Experience FeedbackNov 13, 2026
Great product from a great company
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jaden
Site Experience FeedbackNov 13, 2026
Easy to read website and quick transaction
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
MR DRAKEN
Site Experience FeedbackNov 13, 2026
Awesomness!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Harriette
Site Experience FeedbackNov 13, 2026
It was easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dj Pressure
Site Experience FeedbackNov 13, 2026
Easy and swift services
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 13, 2026
very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Antpac0326
Site Experience FeedbackNov 13, 2026
They had plenty of different brands to chose from and I love the easy no credit financing option
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Josh
Site Experience FeedbackNov 13, 2026
everything is awesome! love the service and the payment options!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kevin Jameson
Site Experience FeedbackNov 13, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bird
Site Experience FeedbackNov 13, 2026
I loved how the prices had payment plan options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Drummer
Site Experience FeedbackNov 13, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
The Jesse Lee Project band
Post-Delivery FeedbackNov 13, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Wandley Bala
Site Experience FeedbackNov 13, 2026
ZZ Sound is the best shopping site—no red tape, and it truly caters to musicians in this country. I love this store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JoshB
Site Experience FeedbackNov 13, 2026
amazing as always. The best all around
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eric
Post-Delivery FeedbackNov 13, 2026
Thanks for free next day shipping and a discount on a shirt
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackNov 13, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nick
Site Experience FeedbackNov 13, 2026
I appreciate the ability to pay over time without having to deal with a credit check or enter my SSN. It adds incentive to purchase.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Joe
Site Experience FeedbackNov 13, 2026
Quick and easy
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
D
Site Experience FeedbackNov 13, 2026
Again everything I need when I want it. Easy to find and order. Quick shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Crocker
Site Experience FeedbackNov 13, 2026
Esperando mi pedido impaciente
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Bzn14
Site Experience FeedbackNov 13, 2026
Great experience shopping with Zzounds!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mafia
Site Experience FeedbackNov 13, 2026
Okay
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Rascal57
Site Experience FeedbackNov 13, 2026
Chat was flakey. Otherwise OK.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
LO$
Site Experience FeedbackNov 13, 2026
Everything was perfect did some price comparisons and and chose Zz as usual thanks for making music more affordable
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Noshun
Site Experience FeedbackNov 13, 2026
I love zzounds! Thank you guys for making trying new gear less daunting!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 13, 2026
The navigation within the site is easy and fast. Information is clear and easy to find.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay
Site Experience FeedbackNov 13, 2026
no issues
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7