zZounds Customer Reviews
zZounds holds a 9.6/10 overall rating and 5,581 verified post-delivery reviews on Bizrate.
zZounds Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

2025 Winner Platinum Circle of Excellence
19 years
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Learn more about reviewsRecent Reviews for zZounds
Showing 1 - 50 of 39,977
O G Nat the Cat
Site Experience FeedbackNov 9, 2026
Everything was great, but.... I find it a little hard to comment on my purchase before I receive the products. Yet, again I say everything was great!
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cool Company
Site Experience FeedbackNov 9, 2026
The order went well. I am pleased with the service although I was charged with an application fee. I have already ordered from Zzounds before. Will this fee be deducted from my order? Please send me an answer to my Gmail account.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joseph
Site Experience FeedbackNov 9, 2026
It was very easy to navigate the website and make a decision on the guitar.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shep
Site Experience FeedbackNov 9, 2026
greAts cimoany
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cuh
Site Experience FeedbackNov 9, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KC.jah
Site Experience FeedbackNov 9, 2026
great website tbh
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marodi
Site Experience FeedbackNov 9, 2026
Nice 🎸
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Rodrigo
Site Experience FeedbackNov 9, 2026
this companh is amazing!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Malice
Site Experience FeedbackNov 9, 2026
It's really fun to shop here, and the fact that there is no credit check, which if declined affects your score, let's me shop with confidence. The selection is unmatched.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wei
Site Experience FeedbackNov 9, 2026
Excelente servicio
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay
Post-Delivery FeedbackNov 9, 2026
I purchased some more equipment from zzounds and as usual they met my expectations!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
DJ Costa
Site Experience FeedbackNov 9, 2026
Website is good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackNov 9, 2026
Thanks for all
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 9, 2026
Oberall it was great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DJ ALTID
Site Experience FeedbackNov 9, 2026
I absolutely love the huge seleccion of equipment you have in stock, the chance for me to pay in monthly for 12 months, and the super fast shipping!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
JTG
Post-Delivery FeedbackNov 9, 2026
I just recently bought a Les Paul and I love i!!! The guitar is so sweet, thank you for the good price and mostly thank you for a Les Paul.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackNov 9, 2026
Loved everything
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rablaze
Site Experience FeedbackNov 9, 2026
Site isnt complicated at all. Proccess or placing an order is quick and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Victor
Site Experience FeedbackNov 9, 2026
Great experience, will shop again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tee
Site Experience FeedbackNov 9, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Lil Joe
Site Experience FeedbackNov 9, 2026
Everything was cool no problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HookBoogie
Site Experience FeedbackNov 9, 2026
Everything is good you-all work well with me. Even on payments if needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GoGiNew Gear
Site Experience FeedbackNov 9, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Spiderpeople
Site Experience FeedbackNov 9, 2026
Nathan was helpful and fast.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pico
Site Experience FeedbackNov 9, 2026
This is like my second purchase within the last four months and everything is awesome. I’ll be looking forward to making another purchase just before Christmas.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Sis
Site Experience FeedbackNov 9, 2026
Great deals.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Playa Azul
Site Experience FeedbackNov 9, 2026
Is always a pleasure to do business with you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dj
Site Experience FeedbackNov 9, 2026
N/a
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
DAXlive
Site Experience FeedbackNov 9, 2026
My experience was pretty good all around. I found everything easy and the checkout was just as easy too. I have no complaints.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
ghostcat0000
Site Experience FeedbackNov 9, 2026
Free shipping is definitely one huge reason to use zzounds for purchases of any dollar amount
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
C J
Post-Delivery FeedbackNov 9, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jt
Site Experience FeedbackNov 9, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 9, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Martins
Site Experience FeedbackNov 9, 2026
Apreeciate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vero
Site Experience FeedbackNov 9, 2026
I love the payment plans
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RonnieRon
Site Experience FeedbackNov 9, 2026
Amazing and easy to navigate
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
MAMMOTH
Site Experience FeedbackNov 9, 2026
Zzounds and American musical supply is amazing, get your gear here they'll never stear you wrong.....you'll beca life long customer as i am....guaranteed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hammer
Site Experience FeedbackNov 9, 2026
Was a bit of a pain placing the order on my phone. Also I signed in from the Zzounds email I received but had to fill out everything like it was my first time ordering from Zzounds, yet I have had non stop payments to Zzounds since 2015
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SilvaFoxMC
Post-Delivery FeedbackNov 9, 2026
I am completely satisfied. This never happens for me when I order gear from the other big distributors. Zzounds made everything easy. I found myself professing my deepest gratitude on more than one occasion during my interactions with customer service. They are patient and very courteous. That is uncommon in my experience with others. I often feel as if I'm bothering those others. But not Zzounds and their employees. Probably the best purchase experience I've ever had. No cap.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Big Will
Site Experience FeedbackNov 9, 2026
Very easy to order had no problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MVMA
Post-Delivery FeedbackNov 9, 2026
The retailer was super fast shipping and has great purchase options regarding pay as you play. However, i came to find that the software support for the gear purchased to be less than desired.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Robb
Site Experience FeedbackNov 9, 2026
Was very helpful and easy to
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dwatch
Site Experience FeedbackNov 9, 2026
Website is very user friendly and easy to use. I have bought several things from here and have never been dissapointed. Shipping is free and fast
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Ken H
Site Experience FeedbackNov 9, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Val
Site Experience FeedbackNov 9, 2026
It was great, no issues
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Luis
Site Experience FeedbackNov 9, 2026
Great experience as always recommend 100%
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
guitareagle 12
Site Experience FeedbackNov 9, 2026
very easy to find and purchase what i was looking for. thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JMH
Site Experience FeedbackNov 9, 2026
Another time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
T
Site Experience FeedbackNov 9, 2026
Great experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DJMech
Post-Delivery FeedbackNov 9, 2026
Order did not arrive as stated on the website when I placed the order. I called to inquire and was given some compensation for the trouble.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 6
- Customer Support: 10
