zZounds Customer Reviews
zZounds holds a 9.6/10 overall rating and 5,589 verified post-delivery reviews on Bizrate.
zZounds Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 91% |
 Neutral | 5% | 5% |
 Negative | 3% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
9 out of 10
Overall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 92% | 92% |
Neutral | 6% | 6% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for zZounds
Showing 1 - 50 of 40,047
Mike G
Site Experience FeedbackNov 6, 2026
I enjoy window shopping and zzounds has never made me feel like products were forced on me like another company.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ETello
Site Experience FeedbackNov 6, 2026
Good quick process and pmt option
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JHJ75
Site Experience FeedbackNov 6, 2026
Simple order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
oli
Site Experience FeedbackNov 6, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Musiclover
Site Experience FeedbackNov 6, 2026
I absolutely love this website I have purchased from here multiple times and the product is always on time
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 6, 2026
Awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Roy
Post-Delivery FeedbackNov 6, 2026
I highly recommend zzound. I received my order and was not disappointed at all. Zzound is highly recommended by me and easy financing too.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Blank
Site Experience FeedbackNov 6, 2026
Everything has been great ty
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Jo
Site Experience FeedbackNov 6, 2026
This is my favorite music spot to shop.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Easy
Site Experience FeedbackNov 6, 2026
Was good. Easy to understand.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Inked33
Site Experience FeedbackNov 6, 2026
Zzsounds has always been my go to i tell everyone about it they jump on and are amazed how easy it is and the selection on here.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JT
Site Experience FeedbackNov 6, 2026
I tried using this site before years and years ago but I was not in a position that I should have been trying to do so. Now later in life when I have the means, this was way more convenient than going to, say guitar center, I was able to take my time and truly make a solid decision on a guitar that fit me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MarkyMark
Site Experience FeedbackNov 6, 2026
Love every aspect of my experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Truckstop
Site Experience FeedbackNov 6, 2026
Good so far I hope to get the guitar soon and we’ll see you about the rest
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackNov 6, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nerdvana
Site Experience FeedbackNov 6, 2026
Great experience! Makes it great for someone to build a music production hobby into a paid gig easily
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 6, 2026
diifficult to check out
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
None
Site Experience FeedbackNov 6, 2026
Was awesome, had everything i needed
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Elias Thorne
Site Experience FeedbackNov 6, 2026
it was great!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
D
Site Experience FeedbackNov 6, 2026
Got what I needed quickly. Checkout was easy.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 6, 2026
Great overall
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dureesimo
Site Experience FeedbackNov 6, 2026
So far so good👍🙂
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 6, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MartyMcFly
Site Experience FeedbackNov 6, 2026
It was easy and simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Davidy
Site Experience FeedbackNov 6, 2026
Ordering is very easy, great experience with Zzounds!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Cool Chris (ICUDJAY)
Site Experience FeedbackNov 6, 2026
Everything was easy and care free. This is my third major purchase and I'm very happy
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Will G
Site Experience FeedbackNov 6, 2026
I saw there was a payment plan for Vintera III Early 60's strat. I dont thing any other website offers a credit check free payment plan, such a nice option. I didn't think twice.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
The DreamWeaver
Site Experience FeedbackNov 6, 2026
Transaction was effortless
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Shak
Site Experience FeedbackNov 6, 2026
It was great!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
John
Site Experience FeedbackNov 6, 2026
Website is awesome and overall great only downside is the state taxes and fees but having the prices all displayed no hidden costs or fees is excellent, couldn't ask for more but to thank zzsounds for its services and option to experience a very smooth buying experience. The listing charges, shipping and no credit check and installments was fascinating and easy to understand. Great website for your needs especially if it's your first time in the industry or want to get started, zzsounds is a great place to start! would be cool to see more products, and to explore all sorts of other tech in stored for us to use. overall positive and would come back again!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
T-Synthman
Site Experience FeedbackNov 6, 2026
The interaction was smooth as I have been used to when it comes to purchasing from ZZounds. Excellent, fast and preise...
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Cruise 2
Site Experience FeedbackNov 6, 2026
I wish there was bigger selection for slide guitar other than that it's a great sight to shop .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Buoyancy Jamz
Site Experience FeedbackNov 6, 2026
Loved every bit of it you guys rock zzounds over Sweet water all day!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zay
Site Experience FeedbackNov 6, 2026
found exactly what i was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mantle Mike
Site Experience FeedbackNov 6, 2026
I have had nothing but good experiences with Zzounds so far. Excellent service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pappy
Site Experience FeedbackNov 6, 2026
Good site no issues
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
bigd
Site Experience FeedbackNov 6, 2026
it was quick and good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Dave
Site Experience FeedbackNov 6, 2026
The selection for lefties is pretty extensive and very fairly priced; and the payment options are great
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
The Dustman
Site Experience FeedbackNov 6, 2026
Great!! No complaints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
weezlack
Site Experience FeedbackNov 6, 2026
Easy to find what I was looking for. The descriptions of the two guitars I were interested in helped solidify my choice.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Tati
Site Experience FeedbackNov 6, 2026
This is a birthday gift to myself and I'm very excited that I was able to purchase this item.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 6, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 6, 2026
easy and i loove i can do payments
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joe
Site Experience FeedbackNov 6, 2026
Too many pop ups and boxes everywhere.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
Djcapo
Site Experience FeedbackNov 6, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Dbrass
Site Experience FeedbackNov 6, 2026
Everything is fast, easily accessible, and easy navigation on the website. Customer service is top-notch!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Him fr
Site Experience FeedbackNov 6, 2026
Great site 2nd big purchase I made with you guys 1st was an Apollo gen 2 x6
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackNov 6, 2026
I am working musician in-town and over the road always need fairly quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Donte
Site Experience FeedbackNov 6, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alex T
Site Experience FeedbackNov 6, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10