zZounds Customer Reviews
zZounds holds a 9.6/10 overall rating and 5,589 verified post-delivery reviews on Bizrate.
zZounds Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 91% |
 Neutral | 5% | 5% |
 Negative | 3% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
9 out of 10
Overall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 92% | 92% |
Neutral | 6% | 6% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for zZounds
Showing 1 - 50 of 40,040
MixedbyKilah
Site Experience FeedbackNov 5, 2026
I love your website , the platform allows ease of access making it easy for me to find what i'm looking for, compare specs and make the right purchase !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Danny
Site Experience FeedbackNov 5, 2026
fast and easy experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lefty7
Site Experience FeedbackNov 5, 2026
Good experience.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
K1LLSh0t
Site Experience FeedbackNov 5, 2026
Was awesome! Clear and clean menus, detailed descriptions of products and a wide selection to choose from
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
X
Site Experience FeedbackNov 5, 2026
Satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 5, 2026
Fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Justa9er
Site Experience FeedbackNov 5, 2026
Once again its a perfect shopping experience.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Kev
Site Experience FeedbackNov 5, 2026
Na
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Froggy
Site Experience FeedbackNov 5, 2026
I am assuming that the difference between the stated base price and the total chargs, about 32.16, is based on tax. It would be nice to see this itemized.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
DarkShark
Site Experience FeedbackNov 5, 2026
its good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sigmafender
Site Experience FeedbackNov 5, 2026
I own my dream martin because of zzounds financing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Quick and easy ordering⁰⁰p}}
Site Experience FeedbackNov 5, 2026
A friend of mine who is a customer and huge fan told me about an awesome site that can help those sound kike there idols with out taking out a second mortgage on a house. The website was everything he said it was. Easy to navigate the site and ordering it took me under 3 minutes and this is my first purchase ever through zzsounds. I promise you it will not be my last.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chaz
Site Experience FeedbackNov 5, 2026
Seems good. When I have the speakers it will seem great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Justa9er
Site Experience FeedbackNov 5, 2026
Easy as pie. I love it when business just gets it right. Many could learn from Zzounds! Love this place.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Andy
Site Experience FeedbackNov 5, 2026
Evrything was good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 5, 2026
Good prices fast delivery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jaybird
Site Experience FeedbackNov 5, 2026
I always have a great experience with zzounds! Great people if you need to talk to them. Easy financing options! Couldn't be happier!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Carlboro
Site Experience FeedbackNov 5, 2026
zzounds rules, love the payment options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rick&Roll
Site Experience FeedbackNov 5, 2026
Great staff. Very informative on the phone, and knowledgeable of the products you sell.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RAH
Site Experience FeedbackNov 5, 2026
User Friendly site
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Silverhamz
Site Experience FeedbackNov 5, 2026
great options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AJ
Site Experience FeedbackNov 5, 2026
I had already researched the item I purchased. It was the best deal possible. Zzounds is the best. I've been buying high-quality gear from them for over ten years. What I bought today I sorely need for an upcoming performance. Zzounds came through again!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Luis
Site Experience FeedbackNov 5, 2026
easy
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Mturn
Site Experience FeedbackNov 5, 2026
All good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
FREE
Site Experience FeedbackNov 5, 2026
zzounds is Godsend
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PrettyKillGuitarist
Site Experience FeedbackNov 5, 2026
I love zzounds. I’ve been a loyal customer to you guys for the last few years. And everything you guys sold me was always on point. Thank you guys
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Re
Site Experience FeedbackNov 5, 2026
The process of ordering was a bit confusing at first
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Chris
Site Experience FeedbackNov 5, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
rich
Site Experience FeedbackNov 5, 2026
I enjoy shopping zzounds, good descriptions on products. It is easier to shop with you rather then driving a hour and half to find not in stock,don'f know when
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Jadig
Site Experience FeedbackNov 5, 2026
Convenient and Impressive
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RG
Site Experience FeedbackNov 5, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Teleman
Site Experience FeedbackNov 5, 2026
EASY! Big pictures, prices are clearly labeled, next checkout, returning customer information is already populated. Check out $ thanks!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brad
Site Experience FeedbackNov 5, 2026
Love shopping from you guys. Make it easy to afford gear
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
100w amp
Site Experience FeedbackNov 5, 2026
Bad part have to pay return shipping cost but was easy to use website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Peter
Site Experience FeedbackNov 5, 2026
It was fantastic
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Emiguel
Site Experience FeedbackNov 5, 2026
Simple, direct, intuitive.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
R.G.
Site Experience FeedbackNov 5, 2026
It was fast and easy, planning to order more asap!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ron
Site Experience FeedbackNov 5, 2026
I’ve bought several items from zzounds and have been treated great. I will continue using them.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Sean Swift
Site Experience FeedbackNov 5, 2026
I love it. since my first purchase a few years ago.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MAG7
Site Experience FeedbackNov 5, 2026
Didn’t have any problems at all, pulled up exactly what I was looking for…
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 5, 2026
N/a
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Aleonmusicgroup
Site Experience FeedbackNov 5, 2026
Everything was super easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Josh
Site Experience FeedbackNov 5, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 5, 2026
they make it so easy for musicians just wanting to get out there and play. thank you for everything
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Slim1
Site Experience FeedbackNov 5, 2026
Great Business
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 5, 2026
everything was great!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
illlee
Site Experience FeedbackNov 5, 2026
I have no complaints or even critiques. amazing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bjord
Site Experience FeedbackNov 5, 2026
Keep doing what you do. It is awesome. Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
shade
Site Experience FeedbackNov 5, 2026
It was all good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
drumguy
Post-Delivery FeedbackNov 5, 2026
got some new sabian b8x cymbals. they sound pretty good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10