zZounds Customer Reviews
zZounds holds a 9.6/10 overall rating and 5,588 verified post-delivery reviews on Bizrate.
zZounds Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 91% |
 Neutral | 5% | 5% |
 Negative | 3% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
9 out of 10
Overall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 92% | 92% |
Neutral | 6% | 6% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for zZounds
Showing 1 - 50 of 40,049
D96
Site Experience FeedbackNov 4, 2026
The website is always easy to navigate, and the plans are more than exceptional. The item specifications are perfectly described and help me to make my decisions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Josh
Site Experience FeedbackNov 4, 2026
amazing
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
E
Site Experience FeedbackNov 4, 2026
Love the pay as u play
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yone OG
Site Experience FeedbackNov 4, 2026
Perfecto
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Donn
Site Experience FeedbackNov 4, 2026
Another great experience ordering a new guitar with zZounds! Website is easy to navigate and find exactly what you're looking for.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 4, 2026
N/A
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Andy
Site Experience FeedbackNov 4, 2026
The website was easy to use.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Smeagle
Site Experience FeedbackNov 4, 2026
No.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Pactunes
Site Experience FeedbackNov 4, 2026
Excellent easy to use site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 4, 2026
Nice experience always
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
FatGandhi
Site Experience FeedbackNov 4, 2026
I always a have a great experience. Thats why I'm a returning customer.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 4, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ScarlettSoulX
Site Experience FeedbackNov 4, 2026
It was solid. I last ordered a Jackson 8 string back in June of 2021. I've been getting my life back in order after hitting some hard times and really wanted a guitar back in my hands after a year of not playing.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Great
Site Experience FeedbackNov 4, 2026
Great experience, great price, easy to search and find things on the site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dave
Site Experience FeedbackNov 4, 2026
Outstanding web-site and instrument selection. 12 month interest free policy is wonderful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fast Eddie
Site Experience FeedbackNov 4, 2026
I think the way the checkout setup was very easy to use, and very straight forward, which I liked very much!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Jay
Site Experience FeedbackNov 4, 2026
Dj equipment
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
JoeyC810
Site Experience FeedbackNov 4, 2026
It’s always a pleasant experience at zzzounds.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
OG-Smove
Site Experience FeedbackNov 4, 2026
Zzounds is always a great place to shop. I have a Sweetwater account, but I prefer Zzounds overall experience, and no hassel policy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 4, 2026
This is purchased for my son's 21st birthday.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Ta
Site Experience FeedbackNov 4, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BRX
Site Experience FeedbackNov 4, 2026
Smooth and hassle free
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DXST
Site Experience FeedbackNov 4, 2026
Overall it’s been pretty easy to purchase and payment plans is perfect!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Big Mac
Post-Delivery FeedbackNov 4, 2026
Super good. Friends have been told about my experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Bart
Site Experience FeedbackNov 4, 2026
My dealings with the website today were as usual....easy to find and purchase product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
andras
Site Experience FeedbackNov 4, 2026
very smooth webpage
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Nacho
Site Experience FeedbackNov 4, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Bush
Site Experience FeedbackNov 4, 2026
Process was very easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Frank
Site Experience FeedbackNov 4, 2026
all good everthing work out
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Willie G.
Site Experience FeedbackNov 4, 2026
Everything was straight forward and the payment plans are top tier. Zzounds is the only company I use when needing new gear.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jimmy
Site Experience FeedbackNov 4, 2026
Everything easy and quick to find,well described w good pictures.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Decemberunderground
Site Experience FeedbackNov 4, 2026
I needed a new multi pedal and I originally got mine from here along with several guitars and amps. I love this site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Drew
Site Experience FeedbackNov 4, 2026
Great experience as always
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sean S
Site Experience FeedbackNov 4, 2026
It was a good experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Glammas
Site Experience FeedbackNov 4, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Junior
Site Experience FeedbackNov 4, 2026
The variety of products amazes me! I will for sure be back.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SumOldude
Post-Delivery FeedbackNov 4, 2026
I like the instrument - Michael Kelly 12 string. I have been looking at it online for sometime. It arrived in good shape, however the strings showed minor corrosion and the action was set to high, I'll be adjusting the neck, but expected a bettr setup on delivery.
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
- On Time Delivery: 10
- Customer Support: 7
auni
Site Experience FeedbackNov 4, 2026
Amazing!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Quincy
Site Experience FeedbackNov 4, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dru
Site Experience FeedbackNov 4, 2026
I’ve never had any problems with the website, 10/10 as always. Shipping is always fast and free. And I love the reasonable payment plans.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 4, 2026
Always great
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Burritos
Site Experience FeedbackNov 4, 2026
Muy bueno
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LT
Site Experience FeedbackNov 4, 2026
Everything went fine thank you
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Honest
Site Experience FeedbackNov 4, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Jgalves2407
Site Experience FeedbackNov 4, 2026
Orders are fast and sound has everything you need!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zebra
Site Experience FeedbackNov 4, 2026
its was good just had to type the product i wanted on the search bar
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
C J
Site Experience FeedbackNov 4, 2026
This website is great for my purchase experience for the past 4 years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LabRat
Site Experience FeedbackNov 4, 2026
all ways a pleasant shopping experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Diaz
Site Experience FeedbackNov 4, 2026
Todo funciona bien fácil y rápido lo recomiendo 100%
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Samurai Sven
Site Experience FeedbackNov 4, 2026
Fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10