zZounds Customer Reviews
zZounds holds a 9.6/10 overall rating and 5,446 verified post-delivery reviews on Bizrate.
zZounds Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 92% |
 Neutral | 5% | 5% |
 Negative | 3% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
8.7 out of 10
Overall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 92% | 92% |
Neutral | 6% | 6% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for zZounds
Showing 1 - 50 of 40,577
Mutis
Site Experience FeedbackSep 28, 2026
Great website
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Johnny
Site Experience FeedbackSep 28, 2026
Easy access and easy way to pay
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Emma
Site Experience FeedbackSep 28, 2026
Easy process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Immutable Sounds
Site Experience FeedbackSep 28, 2026
They had exactly what I wanted and for the price plus a payment plan!!! Effin AWESOME and will do repeat business
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Y0VNG
Site Experience FeedbackSep 28, 2026
Great I really needed this tools for my music career this is a great website where you can buy now and pay later.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mr. Big
Site Experience FeedbackSep 28, 2026
Great selection at a fair price with an easy checkout and free shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shawno
Site Experience FeedbackSep 28, 2026
Like everything about it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Claybone
Site Experience FeedbackSep 28, 2026
its was a great experience! it takes a little finesse to navigate the site if you are looking for something specific however, it wasn't that hard to find what i was looking for the selection is great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
micward
Site Experience FeedbackSep 28, 2026
zZounds was able to price match and beat the price of a device that was on sale elsewhere. Aside from that, I also really appreciated how fast of a response I received. I always enjoy doing business with zZounds. Great customer service!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
alfred
Site Experience FeedbackSep 28, 2026
it was fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Krushial K.
Site Experience FeedbackSep 28, 2026
Good Everything was here
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DC61
Site Experience FeedbackSep 28, 2026
Zzounds always a great choice. No interest, free shipping. It doesn't get better than that.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dave
Site Experience FeedbackSep 28, 2026
My overall interaction with ZZsounds website has been more than satisfactory in every aspect, everything I have done and interactions I have received.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pastor J
Site Experience FeedbackSep 28, 2026
It has been a while, but I have purchased from zZounds in the past and have always had a great experience.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 28, 2026
The only thing I would like to see is a way to filter by length and by nut size
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Niconthatza
Site Experience FeedbackSep 28, 2026
The website is user friendly could be organized a little more but it works and is fine.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Worthwhile
Site Experience FeedbackSep 28, 2026
Good job
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 28, 2026
This place is really the best. Was not hassle and i got my order in a timely manner. I really could not think of a better option for pro audio equipment.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
MarcosSmo
Site Experience FeedbackSep 28, 2026
Great options to acquire my gear and payment options are fantastic
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ChainsawAutopsy
Site Experience FeedbackSep 28, 2026
It's good to have access to great instruments and gear. Paying in instalments is way better. Gear purchasing has come a long way. Much better now. I will definitely be purchasing again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Emilio
Site Experience FeedbackSep 28, 2026
It was good and simple for my first ever instrument - at 35 years old! But it’s never too late!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 28, 2026
Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jyoshin Storm
Site Experience FeedbackSep 28, 2026
Got awesome equipment at a fraction of the cost with a deposit. Couldn’t be happier. Seems to good to be true so I have to wait until the equipment is actually here
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Villagirl96
Post-Delivery FeedbackSep 28, 2026
it was a great buy, bought as a present for my husband and he absolutely loved the acoustic guitar i got for him
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jason
Site Experience FeedbackSep 28, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
JDC
Site Experience FeedbackSep 28, 2026
Excelente
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Leon
Site Experience FeedbackSep 28, 2026
Love this site. Go no other place.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TheOtherWhiteMeat
Site Experience FeedbackSep 28, 2026
Everything went smooth, like always..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dante29
Post-Delivery FeedbackSep 28, 2026
Everything arrived great and on time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Guitarguy82
Site Experience FeedbackSep 28, 2026
Amazing!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Slomosapian
Site Experience FeedbackSep 28, 2026
my experience has been good. i called a couple of times to get information and each interaction has been pleasent and informative. great customer service and i trust the business after making a few other big purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Roby
Site Experience FeedbackSep 28, 2026
I love Zzounds, such an easy website to navigate and I have been buying from here for years! (and many more years to come)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DJB8
Site Experience FeedbackSep 28, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TommyPete
Site Experience FeedbackSep 28, 2026
Awesome , thanks yall
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Big Man
Site Experience FeedbackSep 28, 2026
Everything was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 28, 2026
All is well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chicken Legs Dave
Site Experience FeedbackSep 28, 2026
Quick and easy purchase. No hassle experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
T.Dixon
Site Experience FeedbackSep 28, 2026
I was looking for an inexpensive acoustic guitar and was thrilled to find easy financing options on many great instruments which allowed me to get a far better guitar than I had hoped.for.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
angrydracula
Site Experience FeedbackSep 28, 2026
Zzounds has the most competetive prices and navigating the website is as easy as it gets.Not to mention without their payment plan I would be unable to acquire any new gear.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Guitar3b
Site Experience FeedbackSep 28, 2026
My experience was great and everything was easy to find. The only thing I would say is more pictures of the product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bob
Post-Delivery FeedbackSep 28, 2026
Good so far
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 5
Nick
Site Experience FeedbackSep 28, 2026
Great!
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
John C
Site Experience FeedbackSep 28, 2026
I purchased this piano for my daughter, and was very satisfied with the site and order process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KBHMK
Site Experience FeedbackSep 28, 2026
It was very explicit very friendly user
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Isaac
Site Experience FeedbackSep 28, 2026
its was nothing but amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sixbreidymodz17
Site Experience FeedbackSep 28, 2026
Un servicio rapido y confiable porque me lo recomendo mi amigo
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
La Chapiadora
Site Experience FeedbackSep 28, 2026
me gusta mucho el sitio wed es muy seguro si
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amc
Site Experience FeedbackSep 28, 2026
Checkout kept having errors ... annoying
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Josetrankilo
Site Experience FeedbackSep 28, 2026
Happy nice people
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Xavier
Site Experience FeedbackSep 28, 2026
1st time ever buying a guitar site unseen but I trust zZounds cause so many people has recommended me to them ! Proud owner of a Martin
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10