zZounds Customer Reviews
zZounds holds a 9.6/10 overall rating and 5,194 verified post-delivery reviews on Bizrate.
zZounds Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 92% | 91% |
 Neutral | 5% | 6% |
 Negative | 4% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Overall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 92% | 92% |
Neutral | 6% | 6% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for zZounds
Showing 1 - 50 of 40,514
T-Willie
Site Experience FeedbackAug 9, 2026
Awesome and amazing simple and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MECH
Site Experience FeedbackAug 9, 2026
IT HELPS ALOT TO BE ABLE TO HAVE THE CHANCE TO PAY FOR EQUIPMENT IN INSTALLMENTS. BEING A PARENT, THIS MAKES IT EASIER TO CONTINUE MY MUSIC CAREER
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
IamKing
Site Experience FeedbackAug 9, 2026
Very convenient, many products to choose from, easy check out, free delivery and overall great online shopping experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Taco
Site Experience FeedbackAug 9, 2026
,,,
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Rec Ink Studio
Site Experience FeedbackAug 9, 2026
Website is easy to use very helpful specially the payment option gives me freedom on buying a music instrument specifically with the payment options.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Craig
Site Experience FeedbackAug 9, 2026
Easy peezy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mejiko
Site Experience FeedbackAug 9, 2026
This is my very first order, i found out about this website thru a friend of mine, he highly recommended it, so I'm giving it a shot, i like the inventory here thus far One thing I dislike is, the price is basically the same as other retailers However you guys give various payment options with zero hassle, so that's a plus for me, if this order goes well, I will definitely shop here again and recommend it to a friend of mine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Juwane
Site Experience FeedbackAug 9, 2026
It was an unexpected pleasant visit I can't wait till the next time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lee
Site Experience FeedbackAug 9, 2026
I've made several purchases over the years from sounds five guitars, strings, straps. I am very satisfied with the website. It's easy to order from and easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bobby
Site Experience FeedbackAug 9, 2026
I easily found exactly what I was looking for and found easy payment options so I could actually afford what I wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Derf
Site Experience FeedbackAug 9, 2026
It was simple and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J. Canady
Site Experience FeedbackAug 9, 2026
This is the 3rd purchase I've made with this company over the years and I've been overall pleased. I appreciate doing business with you guys and the payment plans have helped out a whole lot. Thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Adolph
Site Experience FeedbackAug 9, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Djlou
Site Experience FeedbackAug 9, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BiiTFisher
Site Experience FeedbackAug 9, 2026
Everything was easy to find very simple and interesting website!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 9, 2026
I love the 12 month no interest payment plan
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
London
Site Experience FeedbackAug 9, 2026
Really great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gunner
Site Experience FeedbackAug 9, 2026
Great, no problem
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dj kellyD
Post-Delivery FeedbackAug 9, 2026
I do recommend
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackAug 9, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ant Fisher
Site Experience FeedbackAug 9, 2026
My overall experience with the website today was positive. The site was easy to navigate, product information was detailed, and it was simple to compare equipment and find what I was looking for. The checkout process was straightforward, and I appreciated the clear pricing and payment options. On the downside, some pages took longer than expected to load, and it took a bit of searching to find certain product specifications and availability details. Improving page speed and making key product information easier to locate would make the experience even better. Overall, I had a good experience and was able to find the information and products I needed.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Chris
Site Experience FeedbackAug 9, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alex
Post-Delivery FeedbackAug 9, 2026
It was extremely well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Gman
Site Experience FeedbackAug 9, 2026
I love being able to get items up front and pay later. So helpful!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mikey
Site Experience FeedbackAug 9, 2026
I love this website. It has normal prices and a great shipping process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gator
Site Experience FeedbackAug 9, 2026
Any time I have bought from Zzounds it has been a good experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Curt
Site Experience FeedbackAug 9, 2026
Awesome price, fast shipping!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Djrood
Site Experience FeedbackAug 9, 2026
Good option with payment without credit check and fast delivery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Diegus
Site Experience FeedbackAug 9, 2026
Loved it, always find what i need at very affordable priced and payment plans.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gus
Site Experience FeedbackAug 9, 2026
Zzounds always delivers! Great service, prices and prompt shipping. I recommend!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Giovanni
Site Experience FeedbackAug 9, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sweet Davie Jones
Site Experience FeedbackAug 9, 2026
Very user friendly.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dj Eazy E
Site Experience FeedbackAug 9, 2026
Everything went very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RaiderThrago
Site Experience FeedbackAug 9, 2026
it was quick and easy has some great merchandise
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Will doe
Site Experience FeedbackAug 9, 2026
Overall it was fast and convenient easy to navigate, highly recommend
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maddog
Site Experience FeedbackAug 9, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DIIOON
Site Experience FeedbackAug 9, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
legacy
Site Experience FeedbackAug 9, 2026
good in everyway.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 9, 2026
great service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackAug 9, 2026
Easy
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Online Shopper
Post-Delivery FeedbackAug 9, 2026
Great company excellent service!!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Carnelian
Site Experience FeedbackAug 9, 2026
I always sing your good graces to musicians I know when it comes to getting equipment.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Poppa Crawfish
Site Experience FeedbackAug 9, 2026
As always the ZZounds experience is top tier.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jjsoto
Site Experience FeedbackAug 9, 2026
Easy to navigate
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Big Brad
Site Experience FeedbackAug 9, 2026
Awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 9, 2026
worked great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bo
Site Experience FeedbackAug 9, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Peru
Site Experience FeedbackAug 9, 2026
It was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
D.Guitar
Site Experience FeedbackAug 9, 2026
I specifically looked for zzounds to make this purchase because I haven't always had good experiences dealing with Zzounds.. And they surely had the make and model I was looking for... great day for me. Through zzounds
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Marcel
Site Experience FeedbackAug 9, 2026
I've always had a positive experience at ZZounds and I will continue to do business with them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10