zZounds Customer Reviews
zZounds holds a 9.6/10 overall rating and 5,431 verified post-delivery reviews on Bizrate.
zZounds Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
19 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 92% |
 Neutral | 5% | 5% |
 Negative | 3% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 92% | 92% |
Neutral | 6% | 6% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for zZounds
Showing 1 - 50 of 40,630
Fender Blaster
Site Experience FeedbackSep 23, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yazzie Delbridge
Site Experience FeedbackSep 23, 2026
It was good and left me determined to purchase, thank you, you are about to watch a dream come true if you remember my name.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Michelle
Site Experience FeedbackSep 23, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
El matatan de las mezclas Dj mata
Site Experience FeedbackSep 23, 2026
Everything was super easy and fast
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jamaica
Site Experience FeedbackSep 23, 2026
Disappointed at a gig bag I purchased, the zipper broke, and zzounds wouldn't exchange the damaged goods
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Bootsie
Site Experience FeedbackSep 23, 2026
No feedback at this time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DJ StrawMan
Site Experience FeedbackSep 23, 2026
Interaction with the website today was as it always is. Quick, easy, and hassle free.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MIG
Site Experience FeedbackSep 23, 2026
I didn’t know you guys had loaded pick guards I was excited to find that you do.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Frankie
Site Experience FeedbackSep 23, 2026
Great place for people with a budget but wanting to purchase equipment as emergency with payment plans interest free
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rick
Site Experience FeedbackSep 23, 2026
I selected and ordered
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Dj Secret Squirrel 4
Site Experience FeedbackSep 23, 2026
This was a great purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Prozac3488
Post-Delivery FeedbackSep 23, 2026
Excellent sales team. Excellent prices..... Out of stock sucks. Lots of budget guitar that are all inexpensive looking.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
Matt Skellington
Site Experience FeedbackSep 23, 2026
Great experience
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
beenpaid
Site Experience FeedbackSep 23, 2026
Love zzounds. I will forever use them for music equipment. They really have an amazing thing with the payment system and its a great way for novice musicians to get their hands on hardware for an affordable price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jojo
Site Experience FeedbackSep 23, 2026
Top tier 🤙
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JulianSentella
Site Experience FeedbackSep 23, 2026
Iove Zzounds! My go too place to purshace all my sound equipment.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Murphy2969
Site Experience FeedbackSep 23, 2026
Very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GuitarStreamer
Site Experience FeedbackSep 23, 2026
This site is professional, not much extra fluff - which I appreciate!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dal
Site Experience FeedbackSep 23, 2026
woooooooo
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Mykell
Site Experience FeedbackSep 23, 2026
Excellent service
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Twanace21
Site Experience FeedbackSep 23, 2026
Easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ps
Site Experience FeedbackSep 23, 2026
all good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Banjo picks
Site Experience FeedbackSep 23, 2026
Looking for some Banjo picks which were not available but found some stuff to make my studio better.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Jdee97
Post-Delivery FeedbackSep 23, 2026
Guitar didn’t feel right in hands. Not saying it’s not for others, Just not for me, being a Schecter main.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
Dcapo
Site Experience FeedbackSep 23, 2026
Zzounds is the best
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Big Jon
Site Experience FeedbackSep 23, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
showtime
Site Experience FeedbackSep 23, 2026
I messed up my first 2 attempts to order this product which was stressful but my own fault
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DJ I V
Site Experience FeedbackSep 23, 2026
Satisfied as usual.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
The lotus eater
Site Experience FeedbackSep 23, 2026
Great and easy to use online purchase
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
showtime
Site Experience FeedbackSep 23, 2026
not sure yet lets see how it gps
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Hoolie
Site Experience FeedbackSep 23, 2026
It was simple. I knew what I wanted and bought them! Being granted the 12 month option was phenomenal!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DJralph
Site Experience FeedbackSep 23, 2026
regulators can navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tyrone
Site Experience FeedbackSep 23, 2026
I am pleased
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 23, 2026
Love it!!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
kloudid
Site Experience FeedbackSep 23, 2026
Everything went smooth
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
DJ
Site Experience FeedbackSep 23, 2026
N/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hesha
Site Experience FeedbackSep 23, 2026
I love it
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Gdgray
Site Experience FeedbackSep 23, 2026
So far everything is great
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Rock 30
Site Experience FeedbackSep 23, 2026
The checkout experience was easy once I made my choice of product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
WhodatRocker_87
Site Experience FeedbackSep 23, 2026
Everything was superb. Keep being awesome zZounds.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pitudo
Site Experience FeedbackSep 23, 2026
Me encanta es primer vez pero es facil
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ross Df264
Site Experience FeedbackSep 23, 2026
amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cito Bass
Site Experience FeedbackSep 23, 2026
Had a great experience on the website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Linda
Site Experience FeedbackSep 23, 2026
Easy, everything was easy to find.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Calebondrums
Site Experience FeedbackSep 23, 2026
Great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
MusicMan
Site Experience FeedbackSep 23, 2026
it was good, no complaints.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris
Site Experience FeedbackSep 23, 2026
Love the site and payment options will definitely keep coming back
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rocky
Site Experience FeedbackSep 23, 2026
Great experience overall!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 23, 2026
Awesome
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
rahbeats1
Site Experience FeedbackSep 23, 2026
they had something that i believe will help me achieve my goals. I was able purchase the item with no credit check and that is a game changer for me . There is no negative side . all positive .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10